Desa installation manual Troubleshooting, Observed Problem Possible Cause Remedy

Page 21

TROUBLESHOOTING

Note: For additional help, visit DESA Heating Products’ technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

TROUBLESHOOTING

21

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at ODS/pilot

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob. Re-

 

 

 

 

peat igniting operation until air is removed

 

5.

Depleted gas supply (propane/LP only)

5.

Contact local propane/LP gas company

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning and

 

 

 

 

Maintenance, page 19) or replace ODS/

 

 

 

 

pilot assembly

 

7.

Gas regulator setting is not correct

7.

Replace gas regulator

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

knob pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

which allows thermocouple to cool,

 

gas company

 

 

causing pilot flame to go out. This prob-

 

B) Clean ODS/pilot (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 19) or replace ODS/

 

 

the following:

 

pilot assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten 1/4

 

 

trol valve

 

turn more

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

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107068-01F

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Contents CLD3924PTA, CLD3924NTA OWNER’S Operation and Installation ManualWhat to do if YOU Smell GAS Winchester Oak Model ShownSafety Information Table of ContentsProduct Identification Local Codes Product FeaturesUnpacking AIR for Combustion and VentilationDetermining FRESH-AIR Flow for Heater Location Confined Space and Unconfined SpaceDetermining if You Have a Confined or Unconfined Space Ventilation AIR InstallationVentilation Air From Inside Building Ventilation Air From OutdoorsCheck GAS Type Minimum Fireplace Clearance to Combustible MaterialsMinimum Firebox Size Minimum Noncombustible Material Clearances If Not Using MantelMantel Clearances Determining Minimum Mantel Clearance when Using a HoodFloor Clearances Determining Minimum Mantel ClearanceInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Area of Various Standard Round FluesAttaching Flexible Gas Hose to Heater Gas Regulator Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping SystemEquipment Shutoff Valve Pressure Testing Heater Gas ConnectionsInstalling Front Log What to do if YOU Smell GAS Operating HeaterVariable Control Operation Lighting InstructionsTo Turn OFF GAS To Appliance Manual Lighting ProcedureShutting Off Heater Shutting Off Burners Only pilot stays litThermostat Control Operation Inspecting Burners Cleaning MaintenanceTechnical Service Service HintsReplacement Parts Observed Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at For Masonry and Factory-built Metal Fireplace Optional Positioning of Thermostat Sensing BulbModel CGS2718P CLD3018PA CLD3018PT CGS3124P CLD3924PTA SpecificationsIllustrated Parts Breakdown Variable Manually-Controlled Winchester Oak Models Parts ListCLD3018NA CLD3018PA KEY Part Number CLD3018NA CLD3018PA Description QTY CLD3018PT CLD3924NTA CLD3924PTAParts List Parts Central AccessoriesOwners Registration Form Postage Required 107068-01F Warranty Information

CGS2718P, CGS2718N, CGS3124P, CGS3124N, CLD3018PA, CLD3018NA, CLD3924PTA, CLD3924NTA, CLD3018PT, CLD3018NA specifications

Desa has made a significant impact in the home heating market with its range of innovative products. Among these, the models CGS2718P, CGS2718N, CGS3124P, CGS3124N, CLD3018PA, CLD3018NA, CLD3924PTA, CLD3924NTA, CLD3018PT, and CLD3018NA stand out for their advanced features, technologies, and user-friendly characteristics.

The CGS2718P and CGS2718N are known for their compact design and energy-efficient performance, making them ideal for various settings from residential spaces to smaller commercial applications. These models typically offer a high heating capacity with minimal energy consumption. Their easy-to-use controls allow for precise temperature adjustments, ensuring optimal comfort. Both versions are equipped with safety features to prevent overheating and unwanted gas leaks, highlighting Desa’s commitment to user safety.

On the other hand, the CGS3124P and CGS3124N models elevate performance with larger heating capabilities. These models incorporate modern technology that maximizes heat output while minimizing emissions, aligning with environmentally friendly practices. Their sleek designs blend well with different interior styles, while being robust enough for prolonged use. They often come with remote control features, enhancing user convenience.

Moving on to the CLD series, the CLD3018PA and CLD3018NA are designed to cater to users seeking versatility and performance. These models feature dual fuel capability, allowing for either propane or natural gas usage, providing flexibility depending on availability. Their advanced ignition systems ensure quick and reliable starting, while the stylish appearance complements any décor, making them a popular choice for homeowners.

The CLD3924PTA and CLD3924NTA extend the line with enhanced heating capabilities, giving users even more options for whole-home heating or larger spaces. These units are structured for efficient fuel utilization and come equipped with cutting-edge thermostat technology for accurate temperature regulation.

Finally, the CLD3018PT and CLD3018NA models serve as adaptable solutions that cater to various heating needs. Featuring modern aesthetics and user-friendly installations, these units provide reliable warmth and comfort.

Overall, the Desa series combines thoughtful engineering with aesthetic design, making them an appealing choice for anyone looking to enhance their home's warmth while maintaining efficiency and safety.
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