Desa CLD3018NA, CGS3124N, CLD3018PA Troubleshooting, Observed Problem Possible Cause Remedy

Page 21

TROUBLESHOOTING

21

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at ODS/pilot

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace piezo ignitor

 

7.

Ignitor electrode positioned wrong

7.

Replace piezo ignitor

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob. Re-

 

 

 

 

peat igniting operation until air is removed

 

5.

Depleted gas supply (propane/LP only)

5.

Contact local propane/LP gas company

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning and

 

 

 

 

Maintenance, page 19) or replace ODS/

 

 

 

 

pilot assembly

 

7.

Gas regulator setting is not correct

7.

Replace gas regulator

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

knob pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

which allows thermocouple to cool,

 

gas company

 

 

causing pilot flame to go out. This prob-

 

B) Clean ODS/pilot (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 19) or replace ODS/

 

 

the following:

 

pilot assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten 1/4

 

 

trol valve

 

turn more

 

6.

Thermocouple damaged

6.

Replace thermocouple

 

7.

Control valve damaged

7.

Replace control valve

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Contents CLD3924PTA, CLD3924NTA OWNER’S Operation and Installation ManualWhat to do if YOU Smell GAS Winchester Oak Model ShownSafety Information Table of ContentsProduct Identification Local Codes Product FeaturesUnpacking AIR for Combustion and VentilationDetermining FRESH-AIR Flow for Heater Location Confined Space and Unconfined SpaceDetermining if You Have a Confined or Unconfined Space Ventilation AIR InstallationVentilation Air From Inside Building Ventilation Air From OutdoorsCheck GAS Type Minimum Fireplace Clearance to Combustible MaterialsMinimum Firebox Size Minimum Noncombustible Material Clearances If Not Using MantelMantel Clearances Determining Minimum Mantel Clearance when Using a HoodFloor Clearances Determining Minimum Mantel ClearanceInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Area of Various Standard Round FluesAttaching Flexible Gas Hose to Heater Gas Regulator Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping SystemEquipment Shutoff Valve Pressure Testing Heater Gas ConnectionsFit over the burner see . Make sure the front What to do if YOU Smell GAS Operating HeaterVariable Control Operation Lighting InstructionsTo Turn OFF GAS to Appliance Manual Lighting ProcedureShutting Off Heater Shutting Off Burners Only pilot stays litThermostat Control Operation Inspecting Burners Cleaning MaintenanceTechnical Service Service HintsReplacement Parts Observed Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at For Masonry and Factory-built Metal Fireplace Optional Positioning of Thermostat Sensing BulbModel CGS2718P CLD3018PA CGS3124P CLD3924PTA SpecificationsIllustrated Parts Breakdown Variable Manually-Controlled Winchester Oak Models Parts ListCLD3018NA CLD3018PA KEY Part Number CLD3018NA CLD3018PA Description QTY CLD3924NTA CLD3924PTA KEY Part Number CLD3924NTA CLD3924PTA Description QTY Parts Central AccessoriesOwners Registration Form Postage Required 107068 Warranty Information

CLD3018PA, CLD3018NA, CGS3124N, CGS2718P, CGS2718N, CGS3124P, CGS3124P, CGS3124N, CLD3018PA, CLD3018NA, CLD3924PTA, CLD3924NTA specifications

Desa has established a reputation for developing innovative heating solutions, and its series of models, including CLD3018PA, CGS3124N, CGS2718P, CGS2718N, CGS3124P, CLD3018NA, CLD3924PTA, and CLD3924NTA, demonstrate this commitment. Each model is equipped with advanced technologies aimed at providing efficient heating while prioritizing user-friendly operation.

The CLD3018PA and CLD3018NA models feature a compact design that makes them suitable for smaller spaces, ensuring that users can enjoy warmth without sacrificing valuable floor area. Their lightweight nature allows for easy portability, making them ideal for both home use and seasonal applications. Additionally, these models utilize a state-of-the-art thermal efficiency system, allowing for reduced fuel consumption while maximizing warmth output.

The CGS3124N and CGS3124P, as well as their counterparts CGS2718P and CGS2718N, are designed with enhanced heating capabilities that cater to larger rooms or areas needing more substantial warmth. Their high BTU output ensures that even the coldest spaces are brought to a comfortable temperature quickly. Additionally, these units feature built-in safety mechanisms, such as automatic shut-off valves and overheat protection, ensuring peace of mind during use.

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All models in this range emphasize user convenience, featuring easy-to-read displays, adjustable thermostats, and intuitive controls that facilitate a customized heating experience. The inclusion of quiet operation technology ensures minimal disturbance, making them suitable for settings like bedrooms and offices.

Moreover, the aesthetic design of these heaters complements various interior styles, with sleek finishes that blend seamlessly into home decor. In summary, whether opting for thermal efficiency, safety features, or versatile fuel options, the Desa heating models—CLD3018PA, CGS3124N, CGS2718P, CGS2718N, CGS3124P, CLD3018NA, CLD3924PTA, and CLD3924NTA—provide reliable and effective heating solutions for diverse consumer needs. With a blend of advanced technology and thoughtful design, these heaters represent a valuable investment for anyone seeking comfort and efficiency in their heating solutions.
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