Samsung UA65JS8000KXSQ manual Getting Support, Getting support through Remote Management

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Getting Support

Getting support through Remote Management

MENU Support Remote Management Try Now

You can use this feature to let Samsung Electronics diagnose your TV remotely, when you need assistance with your TV. You will need to read and agree to the service agreement before using this feature.

"" This feature is only available when your TV is connected to the Internet.

Getting remote support

You can get one-on-one support offered by a Samsung Remote Support service technician who can do the followings remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Reset your TV to its factory settings.

●● Install recommended firmware updates

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Contents Manual Contents TV Viewing Picture and Sound Troubleshooting Connecting to the Internet Using Smart HubSetting up Smart Hub Using Smart HubActivating soccer Mode Menu System Soccer Mode Set Soccer Mode to OnImproving Your Viewing Experience of Sports Events Connecting an Antenna Establishing a wired Internet connection Connecting to the InternetUsing LAN cables External ModemConnecting to a wired Internet network automatically Establishing a wireless Internet connectionConnecting to a wireless internet network automatically Menu Network Network Settings Try NowChecking the internet connection status Connecting to a wireless internet network with WPSChanging the name of the TV on a network Menu Network Network Status Try NowTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connecting with an Hdmi cable Connecting Video DevicesConnecting with a composite A/V cable Connecting with a component cableAudio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a stereo audio cable Connecting with a digital audio optical cableConnecting through the Hdmi port Connecting a ComputerConnecting through your home network Connecting with an HDMI-to-DVI cableConnecting with an MHL-to-HDMI Cable Connecting a Mobile DeviceConnecting via a mobile device Using Screen MirroringConnecting by automatically allowing the connection Menu Network Screen Mirroring Try NowMenu Network Wi-Fi Direct Try Now Connecting a mobile device via Samsung Smart ViewChanging the input signal with external devices Connection notes for Hdmi Connection NotesConnection notes for audio devices Connection notes for computersConnection notes for mobile devices Data Service Using the Tools menu on the TV screenConnecting a USB keyboard Connecting a keyboardConnecting a Bluetooth keyboard Menu System Device Manager Keyboard Settings Try NowChanging keyboard settings Using the keyboardSwitch Input Language Keyboard TypeUsing a mouse Connecting a mouseConnecting a USB mouse Connecting a Bluetooth mouseEntering Text using the On-Screen Qwerty Keyboard Connecting a Bluetooth GamepadUsing additional functions Changing mouse buttons and pointer speedSmart Hub Removing or pinning an item in the Recent groupOr Menu Smart Hub Open Smart Hub Try Now Using the Smart Hub tutorial Testing Smart Hub connectionsResetting Smart Hub Launching Smart Hub automaticallyCreating a Samsung account using a Facebook account Using Smart Hub with a Samsung AccountCreating a Samsung account Creating a Samsung accountLinking or disconnecting a service account Linking your Samsung account to external service accountsSigning in to a Samsung account Registering an existing Samsung account to the TVDeleting a Samsung account from the TV Changing and adding information to a Samsung accountMenu Smart Hub Samsung Account Edit Profile Menu Smart Hub Samsung Account Remove Accounts from TVFeatured Using the Games ServiceManaging games with the pop-up Options menu Viewing the Detailed Information screenManaging downloaded or purchased games Installing and running a gameMenu Smart Hub App & Game Auto Update or App Auto Update Enabling automatic game updatesRemoving a game Rating a gameManaging Apps with the pop-up Options menu Using the Apps serviceQuickly installing apps Installing an appEnabling automatic apps updates Menu Smart Hub App Auto UpdateUsing other app features and functions Rating purchased contentRemoving an app from the TV Locking and unlocking appsUsing the buttons in the e-Manual Using the e-ManualAccessing the associated menu screen from an e-Manual topic Launching the e-ManualBrowsing preferences Using the web browserUsing the MY Content service Read before playing media contentFeatured MY Content Try Now Playing media content saved on a USB device Playing multimedia content in a computer or mobile deviceFeatured MY Content Safely Removing a USB DevicePause / Play Buttons and functions available while viewing photosPrevious / Next Pause BGM / Play BGMButtons and functions available while viewing videos Rewind / Fast ForwardRepeat Subtitles Picture SizeRotate Audio LanguageShuffle Buttons and functions available while playing musicSpeaker List Picture OffListening to music in HD quality Functions on the media content list screenUsing the NewsON service Using the NewsON contentFeatured NewsON Featured Soccer Using the Soccer serviceAdd Teams Move TeamsPlay / Pause Viewing soccer videosViewing Digital Broadcast Information at a Glance Using the guideMenu Broadcasting Guide Record Starts instant recording for the selected programChecking digital channel signal info and strength Changing the broadcast signalMenu Support Self Diagnosis Signal Information Try Now Checking current program infoRecording programs Recording ProgramsInstant recording You can record current and upcoming programsManaging the schedule recording list Using the functions available while recording a programUsing the functions available while playing a recording Viewing recorded programsSpeed, press the button Displays highlights of the current recording Highlight PlayerCaption Multi-Track SoundSorts files according to the selected viewing mode Using the functions for the saved file listManaging recorded files Displays only files that match the selected filterSetting up a schedule viewing for a channel Setting Up a Schedule ViewingCanceling a schedule viewing Editing a schedule viewingUsing Timeshift Displays detailed information about the current programRecord Menu Broadcasting Channel List Try Now Using the Channel ListAdded Ch Displays the selected channel listRegistering and removing channels Registering, Removing, and Editing ChannelsRemoving registered channels Adding back removed channelsEditing registered channels Using Program Rating LockRegistering channels as favorites Creating a Personal Favorites ListViewing and selecting channels on Favorites lists only Menu Broadcasting Edit FavoritesEditing a Favorites List Using the Edit Favorites screen menu itemsCopy to Favorites Rename FavoritesRearranging a favorites list Removing channels from a favorites listRenaming a favorites list Copying channels from one favorites list to anotherMaking Sports Programs More Realistic with Soccer Mode Enabling Soccer ModeExtracting highlights automatically Manual Highlight RecordingSoccer Mode, and then set Auto Highlights to On Pauses or resumes the video Highlights PlayerWatch Live TV at the same time TV-Viewing Support Functions Viewing a game recorded in soccer modeShowing captions Enabling captionsSelecting the broadcast audio language Scanning for available channelsMenu Broadcasting Auto Program Try Now Menu Broadcasting Audio Options Try NowMenu Broadcasting Channel Settings Fine Tune Fine-tuning analog broadcastsMenu Broadcasting Channel Settings Color System Color SystemChoosing a picture mode Adjusting the Picture QualityAdjusting the picture quality Adjusting advanced settings Adjusting picture options Viewing in 3D Starting 3DMenu Picture 3D Adjusting 3D effects Viewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size and position Changing the picture sizeMenu Picture Picture Size Picture Size Adjusting the picture position Resetting the picture mode settingsListening to audio only Picture Off Fitting the picture to the screenChoosing a sound mode Adjusting the Sound QualityApplying sound effects Using the Sound Support Functions Specifying the TVs installation typeSelecting speakers Multiroom Link Settings Menu Sound Speaker Settings Multiroom LinkVolume Level SurroundEnabling digital audio output Listening to the TV through Bluetooth headphonesResetting all sound settings Listening to 3D audio in 3D modeSetting the current time Setting the Time and Using the TimerSetting the clock using digital broadcast info If the clock is wrong in auto modeUsing the timers Using the sleep timerTurning on the TV using the on timer Menu System Time Off Timer Turning off the TV using the off timerMusic / Photo Sets the time for the TV to turn off automaticallyReducing the energy consumption of the TV Preventing screen burnSetting up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECUsing Anynet+ HDMI-CEC Selecting an external deviceAccessing the menu of the external device Read before connecting an Anynet+ HDMI-CECAnynet+ HDMI-CEC Updating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically Checking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeIf malicious code is detected Menu System Smart SecurityMenu System Smart Security Settings Antivirus Configuring additional functionsRunning the accessibility functions quickly Using Other FunctionsChanging the volume, speed, and pitch of the voice guide Enabling voice guides for the visually impairedLearning about the remote control for the visually impaired Adjusting the menu transparencyWhite text on black background high contrast Enlarging the font for the visually impairedEnabling game mode Setting up a passwordChanging the menu language Checking NotificationsEnabling the TV to boot faster Showing/Hiding the Samsung logo while bootingRicher colors and superior picture quality BD Wise Enabling/Disabling sound feedbackRestoring the TV to the factory settings Using the TV as a display model for retail storesRemoving screen flickering Using Data Service Running Data Service AutomaticallyMain Data Service buttons and their functions Menu Broadcasting Channel Settings Auto Run Data ServiceGetting support through Remote Management Getting SupportGetting remote support Menu Support Remote Management Try NowFinding the contact information for service How does remote support work?Menu Support Contact Samsung There Is a Problem with the Picture Testing the pictureMenu Support Self Diagnosis Picture Test Try Now Change Picture Size to Setup or Auto Program BroadcastingCant Hear the Sound Clearly Testing the soundMenu Support Self Diagnosis Sound Test Try Now Run Sound Test Menu Support Self Diagnosis Sound TestTesting 3D picture quality There Is a Problem with the BroadcastSystem Setup or Auto Program Menu Broadcasting Auto Program Cant See 3D Images ClearlyService Data ServiceMy Computer Wont Connect Cant Connect to the InternetSchedule Recording cannot be used Schedule Recording/Timeshift Function Isnt WorkingSystem menu to see if Anynet+ HDMI-CEC is set to On Anynet+ HDMI-CEC Isnt WorkingHave Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Signal Information Other IssuesChange the Use Mode Menu Support Use Mode to Home Use Broadcasting optionChange the Use Mode Menu Support Use Mode to Home Use Before using the recording and schedule recording functions Before Using the Recording and Timeshift FunctionsBefore using the timeshift function 3D precautions Read Before Using 3D ModePage Safety precautions Component Supported Resolutions for 3D ModesDigital channel Videos/PhotosRead Before Using the Web Browser Read Before Using AppsPage Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music filesCompatible storage devices for file transfer Supported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsMPEG2 MPEG1 Supported video codecsOther restrictions Video decodersAudio decoders Picture sizes and input signals Read After Installing the TVInstalling an anti-theft lock 169, Zoom, CustomRead before setting up a wireless Internet connection Precautions for wireless InternetWireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesLicense 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UA65JS8000KXSQ specifications

The Samsung UA65JS8000KXXV and UA55JS8000KXXV, alongside their counterparts UA65JS8000KXSQ and UA55JS8000KXSQ, are part of Samsung's premium SUHD TV lineup that aims to deliver an unparalleled viewing experience. These models are especially notable for their advanced display technologies and stylish designs, making them a popular choice among consumers seeking high-end television options.

At the core of the SUHD technology is Quantum Dot enhancement, which allows these TVs to produce stunningly vibrant colors and higher brightness levels. The color accuracy in images is significantly improved, resulting in a wider color gamut that surpasses traditional LED televisions. This feature ensures that viewers can enjoy lifelike visuals, whether they're watching movies, sports, or playing video games.

Both the UA65JS8000 and UA55JS8000 sizes are equipped with 4K Ultra HD resolution, boasting four times the detail of Full HD. This level of detail allows for an immersive viewing experience, enhancing the clarity and sharpness of images. Additionally, the Ultra Black technology minimizes reflections and enhances contrast, ensuring that viewers experience deep blacks and bright whites, even in well-lit environments.

Another highlight of these models is the Smart Hub, which provides access to a world of streaming content, applications, and games. The intuitive interface makes navigation easy and allows users to customize their entertainment experience. Furthermore, the built-in Wi-Fi connectivity makes it simple to connect to the internet and access popular platforms like Netflix, Hulu, and YouTube.

For audio, the UA65JS8000KXXV and UA55JS8000KXXV also incorporate advanced sound technologies. The built-in 4.1 channel sound system is designed to complement the stunning visuals, providing rich and immersive audio quality. Samsung's MultiRoom feature allows for seamless music streaming across different rooms in the house, adding to the overall home entertainment experience.

In summary, the Samsung UA65JS8000KXXV, UA55JS8000KXXV, UA65JS8000KXSQ, and UA55JS8000KXSQ represent some of the best that Samsung has to offer in terms of premium television technology. With their Quantum Dot displays, 4K resolution, Smart Hub functionality, and impressive audio capabilities, these models stand out as top choices for anyone looking to elevate their home viewing experience.