Samsung UA65JS8000KXSQ manual Troubleshooting

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97Richer colors and superior picture quality (BD Wise)

97Enabling/Disabling sound feedback

97Locking/Unlocking the Control Stick

97Showing/Hiding the Samsung logo while booting

97Enabling the TV to boot faster

97Enabling the AV Color System

98Removing screen flickering

98Registering the TV as a DivX-certified device (watching for pay DivX movies)

98 Restoring the TV to the factory settings

98 Using the TV as a display model (for retail stores)

Running Data Service Automatically

99 Using Data Service

Troubleshooting

Getting Support

100Getting support through Remote Management

101Finding the contact information for service

There Is a Problem with the Picture

102 Testing the picture

I Can't Hear the Sound Clearly

104 Testing the sound

I Can't See 3D Images Clearly

105 Testing 3D picture quality

There Is a Problem with the Broadcast

My Computer Won't Connect

I Can't Connect to the Internet

Data Service

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

112Before using the recording and schedule recording functions

113Before using the timeshift function

Read Before Using 3D Mode

114 3D precautions

117 Supported Resolutions for 3D Modes

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

120 Limitations on use of photo, video, and music files

120Compatible storage devices for file transfer

121Supported external subtitles

121Supported internal subtitles

122Supported image formats and resolutions

122Supported music formats and codecs

123Supported video codecs

Read After Installing the TV

125 Picture sizes and input signals

125Installing an anti-theft lock

126Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported Resolutions)

127 IBM

127MAC

128VESA DMT

Supported Resolutions for Video Signals

129 CEA-861

Read Before Using Bluetooth Devices

130 Restrictions on using Bluetooth

License

Glossary

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Contents Manual Contents TV Viewing Picture and Sound Troubleshooting Connecting to the Internet Using Smart HubSetting up Smart Hub Using Smart HubImproving Your Viewing Experience of Sports Events Activating soccer ModeMenu System Soccer Mode Set Soccer Mode to On Connecting an Antenna Establishing a wired Internet connection Connecting to the InternetUsing LAN cables External ModemConnecting to a wired Internet network automatically Establishing a wireless Internet connectionConnecting to a wireless internet network automatically Menu Network Network Settings Try NowChecking the internet connection status Connecting to a wireless internet network with WPSChanging the name of the TV on a network Menu Network Network Status Try NowTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesUnable to connect to a wireless router Troubleshooting wireless Internet connectivity issuesWireless network connection failed Connecting with an Hdmi cable Connecting Video DevicesConnecting with a composite A/V cable Connecting with a component cableAudio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a stereo audio cable Connecting with a digital audio optical cableConnecting through the Hdmi port Connecting a ComputerConnecting through your home network Connecting with an HDMI-to-DVI cableConnecting with an MHL-to-HDMI Cable Connecting a Mobile DeviceConnecting via a mobile device Using Screen MirroringConnecting by automatically allowing the connection Menu Network Screen Mirroring Try NowMenu Network Wi-Fi Direct Try Now Connecting a mobile device via Samsung Smart ViewChanging the input signal with external devices Connection notes for Hdmi Connection NotesConnection notes for mobile devices Connection notes for audio devicesConnection notes for computers Data Service Using the Tools menu on the TV screenConnecting a USB keyboard Connecting a keyboardConnecting a Bluetooth keyboard Menu System Device Manager Keyboard Settings Try NowChanging keyboard settings Using the keyboardSwitch Input Language Keyboard TypeUsing a mouse Connecting a mouseConnecting a USB mouse Connecting a Bluetooth mouseEntering Text using the On-Screen Qwerty Keyboard Connecting a Bluetooth GamepadUsing additional functions Changing mouse buttons and pointer speedOr Menu Smart Hub Open Smart Hub Try Now Smart HubRemoving or pinning an item in the Recent group Using the Smart Hub tutorial Testing Smart Hub connectionsResetting Smart Hub Launching Smart Hub automaticallyCreating a Samsung account using a Facebook account Using Smart Hub with a Samsung AccountCreating a Samsung account Creating a Samsung accountLinking or disconnecting a service account Linking your Samsung account to external service accountsSigning in to a Samsung account Registering an existing Samsung account to the TVDeleting a Samsung account from the TV Changing and adding information to a Samsung accountMenu Smart Hub Samsung Account Edit Profile Menu Smart Hub Samsung Account Remove Accounts from TVFeatured Using the Games ServiceManaging games with the pop-up Options menu Viewing the Detailed Information screenManaging downloaded or purchased games Installing and running a gameMenu Smart Hub App & Game Auto Update or App Auto Update Enabling automatic game updatesRemoving a game Rating a gameManaging Apps with the pop-up Options menu Using the Apps serviceQuickly installing apps Installing an appEnabling automatic apps updates Menu Smart Hub App Auto UpdateUsing other app features and functions Rating purchased contentRemoving an app from the TV Locking and unlocking appsUsing the buttons in the e-Manual Using the e-ManualAccessing the associated menu screen from an e-Manual topic Launching the e-ManualBrowsing preferences Using the web browserFeatured MY Content Try Now Using the MY Content serviceRead before playing media content Playing media content saved on a USB device Playing multimedia content in a computer or mobile deviceFeatured MY Content Safely Removing a USB DevicePause / Play Buttons and functions available while viewing photosPrevious / Next Pause BGM / Play BGMRepeat Buttons and functions available while viewing videosRewind / Fast Forward Subtitles Picture SizeRotate Audio LanguageShuffle Buttons and functions available while playing musicSpeaker List Picture OffListening to music in HD quality Functions on the media content list screenFeatured NewsON Using the NewsON serviceUsing the NewsON content Featured Soccer Using the Soccer serviceAdd Teams Move TeamsPlay / Pause Viewing soccer videosViewing Digital Broadcast Information at a Glance Using the guideMenu Broadcasting Guide Record Starts instant recording for the selected programChecking digital channel signal info and strength Changing the broadcast signalMenu Support Self Diagnosis Signal Information Try Now Checking current program infoRecording programs Recording ProgramsInstant recording You can record current and upcoming programsManaging the schedule recording list Using the functions available while recording a programSpeed, press the button Using the functions available while playing a recordingViewing recorded programs Displays highlights of the current recording Highlight PlayerCaption Multi-Track SoundSorts files according to the selected viewing mode Using the functions for the saved file listManaging recorded files Displays only files that match the selected filterSetting up a schedule viewing for a channel Setting Up a Schedule ViewingCanceling a schedule viewing Editing a schedule viewingRecord Using TimeshiftDisplays detailed information about the current program Menu Broadcasting Channel List Try Now Using the Channel ListAdded Ch Displays the selected channel listRegistering and removing channels Registering, Removing, and Editing ChannelsRemoving registered channels Adding back removed channelsEditing registered channels Using Program Rating LockRegistering channels as favorites Creating a Personal Favorites ListViewing and selecting channels on Favorites lists only Menu Broadcasting Edit FavoritesEditing a Favorites List Using the Edit Favorites screen menu itemsCopy to Favorites Rename FavoritesRearranging a favorites list Removing channels from a favorites listRenaming a favorites list Copying channels from one favorites list to anotherExtracting highlights automatically Making Sports Programs More Realistic with Soccer ModeEnabling Soccer Mode Soccer Mode, and then set Auto Highlights to On Manual HighlightRecording Watch Live TV at the same time Pauses or resumes the videoHighlights Player TV-Viewing Support Functions Viewing a game recorded in soccer modeShowing captions Enabling captionsSelecting the broadcast audio language Scanning for available channelsMenu Broadcasting Auto Program Try Now Menu Broadcasting Audio Options Try NowMenu Broadcasting Channel Settings Fine Tune Fine-tuning analog broadcastsMenu Broadcasting Channel Settings Color System Color SystemChoosing a picture mode Adjusting the Picture QualityAdjusting the picture quality Adjusting advanced settings Adjusting picture options Menu Picture 3D Viewing in 3DStarting 3D Adjusting 3D effects Viewing a picture-in-picture PIP Picture Support FunctionsMenu Picture Picture Size Picture Size Changing the picture size and positionChanging the picture size Adjusting the picture position Resetting the picture mode settingsListening to audio only Picture Off Fitting the picture to the screenChoosing a sound mode Adjusting the Sound QualityApplying sound effects Selecting speakers Using the Sound Support FunctionsSpecifying the TVs installation type Multiroom Link Settings Menu Sound Speaker Settings Multiroom LinkVolume Level SurroundEnabling digital audio output Listening to the TV through Bluetooth headphonesResetting all sound settings Listening to 3D audio in 3D modeSetting the current time Setting the Time and Using the TimerSetting the clock using digital broadcast info If the clock is wrong in auto modeTurning on the TV using the on timer Using the timersUsing the sleep timer Menu System Time Off Timer Turning off the TV using the off timerMusic / Photo Sets the time for the TV to turn off automaticallyReducing the energy consumption of the TV Preventing screen burnSetting up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECUsing Anynet+ HDMI-CEC Selecting an external deviceAnynet+ HDMI-CEC Accessing the menu of the external deviceRead before connecting an Anynet+ HDMI-CEC Updating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version Checking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeIf malicious code is detected Menu System Smart SecurityMenu System Smart Security Settings Antivirus Configuring additional functionsRunning the accessibility functions quickly Using Other FunctionsChanging the volume, speed, and pitch of the voice guide Enabling voice guides for the visually impairedLearning about the remote control for the visually impaired Adjusting the menu transparencyWhite text on black background high contrast Enlarging the font for the visually impairedEnabling game mode Setting up a passwordChanging the menu language Checking NotificationsEnabling the TV to boot faster Showing/Hiding the Samsung logo while bootingRicher colors and superior picture quality BD Wise Enabling/Disabling sound feedbackRemoving screen flickering Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Using Data Service Running Data Service AutomaticallyMain Data Service buttons and their functions Menu Broadcasting Channel Settings Auto Run Data ServiceGetting support through Remote Management Getting SupportGetting remote support Menu Support Remote Management Try NowMenu Support Contact Samsung Finding the contact information for serviceHow does remote support work? Menu Support Self Diagnosis Picture Test Try Now There Is a Problem with the PictureTesting the picture Change Picture Size to Setup or Auto Program BroadcastingCant Hear the Sound Clearly Testing the soundMenu Support Self Diagnosis Sound Test Try Now Run Sound Test Menu Support Self Diagnosis Sound TestTesting 3D picture quality There Is a Problem with the BroadcastSystem Setup or Auto Program Menu Broadcasting Auto Program Cant See 3D Images ClearlyService Data ServiceMy Computer Wont Connect Cant Connect to the InternetSchedule Recording cannot be used Schedule Recording/Timeshift Function Isnt WorkingSystem menu to see if Anynet+ HDMI-CEC is set to On Anynet+ HDMI-CEC Isnt WorkingMy File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Signal Information Other IssuesChange the Use Mode Menu Support Use Mode to Home Use Broadcasting optionChange the Use Mode Menu Support Use Mode to Home Use Before using the recording and schedule recording functions Before Using the Recording and Timeshift FunctionsBefore using the timeshift function 3D precautions Read Before Using 3D ModePage Safety precautions Component Supported Resolutions for 3D ModesDigital channel Videos/PhotosRead Before Using the Web Browser Read Before Using AppsPage Compatible storage devices for file transfer Read Before Playing Photo, Video, or Music FilesLimitations on use of photo, video, and music files Supported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsMPEG2 MPEG1 Supported video codecsAudio decoders Other restrictionsVideo decoders Picture sizes and input signals Read After Installing the TVInstalling an anti-theft lock 169, Zoom, CustomWireless security protocols Read before setting up a wireless Internet connectionPrecautions for wireless Internet IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesLicense Glossary
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UA65JS8000KXSQ specifications

The Samsung UA65JS8000KXXV and UA55JS8000KXXV, alongside their counterparts UA65JS8000KXSQ and UA55JS8000KXSQ, are part of Samsung's premium SUHD TV lineup that aims to deliver an unparalleled viewing experience. These models are especially notable for their advanced display technologies and stylish designs, making them a popular choice among consumers seeking high-end television options.

At the core of the SUHD technology is Quantum Dot enhancement, which allows these TVs to produce stunningly vibrant colors and higher brightness levels. The color accuracy in images is significantly improved, resulting in a wider color gamut that surpasses traditional LED televisions. This feature ensures that viewers can enjoy lifelike visuals, whether they're watching movies, sports, or playing video games.

Both the UA65JS8000 and UA55JS8000 sizes are equipped with 4K Ultra HD resolution, boasting four times the detail of Full HD. This level of detail allows for an immersive viewing experience, enhancing the clarity and sharpness of images. Additionally, the Ultra Black technology minimizes reflections and enhances contrast, ensuring that viewers experience deep blacks and bright whites, even in well-lit environments.

Another highlight of these models is the Smart Hub, which provides access to a world of streaming content, applications, and games. The intuitive interface makes navigation easy and allows users to customize their entertainment experience. Furthermore, the built-in Wi-Fi connectivity makes it simple to connect to the internet and access popular platforms like Netflix, Hulu, and YouTube.

For audio, the UA65JS8000KXXV and UA55JS8000KXXV also incorporate advanced sound technologies. The built-in 4.1 channel sound system is designed to complement the stunning visuals, providing rich and immersive audio quality. Samsung's MultiRoom feature allows for seamless music streaming across different rooms in the house, adding to the overall home entertainment experience.

In summary, the Samsung UA65JS8000KXXV, UA55JS8000KXXV, UA65JS8000KXSQ, and UA55JS8000KXSQ represent some of the best that Samsung has to offer in terms of premium television technology. With their Quantum Dot displays, 4K resolution, Smart Hub functionality, and impressive audio capabilities, these models stand out as top choices for anyone looking to elevate their home viewing experience.
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