Samsung UA65JS8000KXSQ manual My Computer Wont Connect, Cant Connect to the Internet, Data Service

Page 111

My Computer Won't Connect

The problem

Try this!

The "Mode Not

 

Supported" message

Set your PC’s output resolution so it matches a resolution supported by the TV.

appears.

 

 

 

The video is OK but

If you are using an HDMI connection, check the audio output setting on your PC.

there is no audio.

If you are using an HDMI-to-DVI cable, a separate audio cable is required.

 

 

I Can't Connect to the Internet

The problem

Try this!

The wireless network

Confirm your wireless modem/router is on and connected to the Internet.

connection failed.

 

 

 

The software update

Check the network connection status (MENU Network Network Status).

over the Internet has

If the TV is not connected to a network, connect to a network.

failed.

The upgrade stops if you already have the latest software version.

 

 

Data Service

There is something wrong

with the TV.

Try this!

 

If Auto Run Data Service is set to On, messages will automatically appear on

Why am I getting on-

the screen when you watch a broadcast that supports the Data Service. If the

screen messages when I

broadcast doesn't support the Data Service, no messages will appear on the

haven't selected the Data

screen.

Service option?

If you do not wish to receive Data Service messages, disable Auto Run Data

 

Service.

 

 

How do I hide Data

Press the EXIT button to hide the messages. If you do not wish to receive Data

Service messages?

Service messages, disable Auto Run Data Service.

 

 

 

Enabling the Auto Run Data Service option automatically displays messages on

How do I use the Data

the screen whenever you watch a broadcast that supports the Data Service. You

Service?

can press the corresponding buttons shown on the screen to access additional

 

features and functions offered by that broadcast.

 

 

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Contents
Manual Contents TV Viewing Picture and Sound Troubleshooting Using Smart Hub Using Smart HubConnecting to the Internet Setting up Smart HubActivating soccer Mode Menu System Soccer Mode Set Soccer Mode to OnImproving Your Viewing Experience of Sports Events Connecting an Antenna External Modem Connecting to the InternetEstablishing a wired Internet connection Using LAN cablesMenu Network Network Settings Try Now Establishing a wireless Internet connectionConnecting to a wired Internet network automatically Connecting to a wireless internet network automaticallyMenu Network Network Status Try Now Connecting to a wireless internet network with WPSChecking the internet connection status Changing the name of the TV on a networkTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connecting with an Hdmi cable Connecting Video DevicesConnecting with a composite A/V cable Connecting with a component cableAudio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a stereo audio cable Connecting with a digital audio optical cableConnecting through the Hdmi port Connecting a ComputerConnecting through your home network Connecting with an HDMI-to-DVI cableConnecting with an MHL-to-HDMI Cable Connecting a Mobile DeviceMenu Network Screen Mirroring Try Now Using Screen MirroringConnecting via a mobile device Connecting by automatically allowing the connectionMenu Network Wi-Fi Direct Try Now Connecting a mobile device via Samsung Smart ViewChanging the input signal with external devices Connection notes for Hdmi Connection NotesConnection notes for audio devices Connection notes for computersConnection notes for mobile devices Data Service Using the Tools menu on the TV screenMenu System Device Manager Keyboard Settings Try Now Connecting a keyboardConnecting a USB keyboard Connecting a Bluetooth keyboardKeyboard Type Using the keyboardChanging keyboard settings Switch Input LanguageConnecting a Bluetooth mouse Connecting a mouseUsing a mouse Connecting a USB mouseChanging mouse buttons and pointer speed Connecting a Bluetooth GamepadEntering Text using the On-Screen Qwerty Keyboard Using additional functionsSmart Hub Removing or pinning an item in the Recent groupOr Menu Smart Hub Open Smart Hub Try Now Launching Smart Hub automatically Testing Smart Hub connectionsUsing the Smart Hub tutorial Resetting Smart HubCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account using a Facebook account Creating a Samsung accountRegistering an existing Samsung account to the TV Linking your Samsung account to external service accountsLinking or disconnecting a service account Signing in to a Samsung accountMenu Smart Hub Samsung Account Remove Accounts from TV Changing and adding information to a Samsung accountDeleting a Samsung account from the TV Menu Smart Hub Samsung Account Edit ProfileViewing the Detailed Information screen Using the Games ServiceFeatured Managing games with the pop-up Options menuManaging downloaded or purchased games Installing and running a gameRating a game Enabling automatic game updatesMenu Smart Hub App & Game Auto Update or App Auto Update Removing a gameManaging Apps with the pop-up Options menu Using the Apps serviceMenu Smart Hub App Auto Update Installing an appQuickly installing apps Enabling automatic apps updatesLocking and unlocking apps Rating purchased contentUsing other app features and functions Removing an app from the TVLaunching the e-Manual Using the e-ManualUsing the buttons in the e-Manual Accessing the associated menu screen from an e-Manual topicBrowsing preferences Using the web browserUsing the MY Content service Read before playing media contentFeatured MY Content Try Now Safely Removing a USB Device Playing multimedia content in a computer or mobile devicePlaying media content saved on a USB device Featured MY ContentPause BGM / Play BGM Buttons and functions available while viewing photosPause / Play Previous / NextButtons and functions available while viewing videos Rewind / Fast ForwardRepeat Audio Language Picture SizeSubtitles RotatePicture Off Buttons and functions available while playing musicShuffle Speaker ListListening to music in HD quality Functions on the media content list screenUsing the NewsON service Using the NewsON contentFeatured NewsON Move Teams Using the Soccer serviceFeatured Soccer Add TeamsPlay / Pause Viewing soccer videosRecord Starts instant recording for the selected program Using the guideViewing Digital Broadcast Information at a Glance Menu Broadcasting GuideChecking current program info Changing the broadcast signalChecking digital channel signal info and strength Menu Support Self Diagnosis Signal Information Try NowYou can record current and upcoming programs Recording ProgramsRecording programs Instant recordingManaging the schedule recording list Using the functions available while recording a programUsing the functions available while playing a recording Viewing recorded programsSpeed, press the button Multi-Track Sound Highlight PlayerDisplays highlights of the current recording CaptionDisplays only files that match the selected filter Using the functions for the saved file listSorts files according to the selected viewing mode Managing recorded filesEditing a schedule viewing Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Canceling a schedule viewingUsing Timeshift Displays detailed information about the current programRecord Displays the selected channel list Using the Channel ListMenu Broadcasting Channel List Try Now Added ChAdding back removed channels Registering, Removing, and Editing ChannelsRegistering and removing channels Removing registered channelsEditing registered channels Using Program Rating LockMenu Broadcasting Edit Favorites Creating a Personal Favorites ListRegistering channels as favorites Viewing and selecting channels on Favorites lists onlyRename Favorites Using the Edit Favorites screen menu itemsEditing a Favorites List Copy to FavoritesCopying channels from one favorites list to another Removing channels from a favorites listRearranging a favorites list Renaming a favorites listMaking Sports Programs More Realistic with Soccer Mode Enabling Soccer ModeExtracting highlights automatically Manual Highlight RecordingSoccer Mode, and then set Auto Highlights to On Pauses or resumes the video Highlights PlayerWatch Live TV at the same time Enabling captions Viewing a game recorded in soccer modeTV-Viewing Support Functions Showing captionsMenu Broadcasting Audio Options Try Now Scanning for available channelsSelecting the broadcast audio language Menu Broadcasting Auto Program Try NowColor System Fine-tuning analog broadcastsMenu Broadcasting Channel Settings Fine Tune Menu Broadcasting Channel Settings Color SystemChoosing a picture mode Adjusting the Picture QualityAdjusting the picture quality Adjusting advanced settings Adjusting picture options Viewing in 3D Starting 3DMenu Picture 3D Adjusting 3D effects Viewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size and position Changing the picture sizeMenu Picture Picture Size Picture Size Fitting the picture to the screen Resetting the picture mode settingsAdjusting the picture position Listening to audio only Picture OffChoosing a sound mode Adjusting the Sound QualityApplying sound effects Using the Sound Support Functions Specifying the TVs installation typeSelecting speakers Surround Menu Sound Speaker Settings Multiroom LinkMultiroom Link Settings Volume LevelEnabling digital audio output Listening to the TV through Bluetooth headphonesResetting all sound settings Listening to 3D audio in 3D modeIf the clock is wrong in auto mode Setting the Time and Using the TimerSetting the current time Setting the clock using digital broadcast infoUsing the timers Using the sleep timerTurning on the TV using the on timer Sets the time for the TV to turn off automatically Turning off the TV using the off timerMenu System Time Off Timer Music / PhotoReducing the energy consumption of the TV Preventing screen burnSelecting an external device Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECAccessing the menu of the external device Read before connecting an Anynet+ HDMI-CECAnynet+ HDMI-CEC Updating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically Menu System Smart Security Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code If malicious code is detectedMenu System Smart Security Settings Antivirus Configuring additional functionsEnabling voice guides for the visually impaired Using Other FunctionsRunning the accessibility functions quickly Changing the volume, speed, and pitch of the voice guideEnlarging the font for the visually impaired Adjusting the menu transparencyLearning about the remote control for the visually impaired White text on black background high contrastChecking Notifications Setting up a passwordEnabling game mode Changing the menu languageEnabling/Disabling sound feedback Showing/Hiding the Samsung logo while bootingEnabling the TV to boot faster Richer colors and superior picture quality BD WiseRestoring the TV to the factory settings Using the TV as a display model for retail storesRemoving screen flickering Menu Broadcasting Channel Settings Auto Run Data Service Running Data Service AutomaticallyUsing Data Service Main Data Service buttons and their functionsMenu Support Remote Management Try Now Getting SupportGetting support through Remote Management Getting remote supportFinding the contact information for service How does remote support work?Menu Support Contact Samsung There Is a Problem with the Picture Testing the pictureMenu Support Self Diagnosis Picture Test Try Now Change Picture Size to Setup or Auto Program BroadcastingRun Sound Test Menu Support Self Diagnosis Sound Test Testing the soundCant Hear the Sound Clearly Menu Support Self Diagnosis Sound Test Try NowCant See 3D Images Clearly There Is a Problem with the BroadcastTesting 3D picture quality System Setup or Auto Program Menu Broadcasting Auto ProgramCant Connect to the Internet Data ServiceService My Computer Wont ConnectSchedule Recording cannot be used Schedule Recording/Timeshift Function Isnt WorkingSystem menu to see if Anynet+ HDMI-CEC is set to On Anynet+ HDMI-CEC Isnt WorkingHave Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Broadcasting option Other IssuesSignal Information Change the Use Mode Menu Support Use Mode to Home UseChange the Use Mode Menu Support Use Mode to Home Use Before using the recording and schedule recording functions Before Using the Recording and Timeshift FunctionsBefore using the timeshift function 3D precautions Read Before Using 3D ModePage Safety precautions Videos/Photos Supported Resolutions for 3D ModesComponent Digital channelRead Before Using the Web Browser Read Before Using AppsPage Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music filesCompatible storage devices for file transfer Supported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsMPEG2 MPEG1 Supported video codecsOther restrictions Video decodersAudio decoders 169, Zoom, Custom Read After Installing the TVPicture sizes and input signals Installing an anti-theft lockRead before setting up a wireless Internet connection Precautions for wireless InternetWireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesLicense Glossary
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