Cant Hear the Sound Clearly | Samsung UA65JS8000KXSQ guide

Samsung UA65JS8000KXSQ manual Cant Hear the Sound Clearly, Testing the sound

Page 109

I Can't Hear the Sound Clearly

Testing the sound

MENU Support Self Diagnosis Sound Test Try Now

If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

The problem

Try this!

	There is no sound or	Check the volume control of the device (cable or satellite box, DVD, Blu-ray,
	the sound is too low at
	the sound is too low at	etc.) connected to your TV.
	maximum volume.	etc.) connected to your TV.
	maximum volume.

		Set MENU Sound Speaker Settings Speaker Select to TV Speaker.
		If you are using an external device, check the device’s audio output option. (For
		example, you may need to change your cable box’s audio option to HDMI if the
	The picture is good but	box connected to your TV is using an HDMI cable.)
	The picture is good but	To listen to computer sound, connect an external speaker to the computer’s
	there is no sound.
	there is no sound.	audio output connector.
		audio output connector.
		If your TV has a headphone jack, make sure there is nothing plugged into it.
		Reboot the connected device by disconnecting and then reconnecting the
		device’s power cable.

		Make sure that the audio cable is connected to the correct audio output
	The speakers are making	connector on the external device.
	The speakers are making	For antenna or cable connections, check the signal information. A low signal
	an odd sound.
	an odd sound.	level may cause sound distortions.
		level may cause sound distortions.
		Run Sound Test (MENU Support Self Diagnosis Sound Test).

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Contents

Manual Contents TV Viewing Picture and Sound Troubleshooting Connecting to the Internet Using Smart HubSetting up Smart Hub Using Smart HubMenu System Soccer Mode Set Soccer Mode to On Activating soccer ModeImproving Your Viewing Experience of Sports Events Connecting an Antenna Establishing a wired Internet connection Connecting to the InternetUsing LAN cables External ModemConnecting to a wired Internet network automatically Establishing a wireless Internet connectionConnecting to a wireless internet network automatically Menu Network Network Settings Try NowChecking the internet connection status Connecting to a wireless internet network with WPSChanging the name of the TV on a network Menu Network Network Status Try NowTroubleshooting wired Internet connectivity issues Try Now Troubleshooting Internet Connectivity IssuesWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connecting with an Hdmi cable Connecting Video DevicesConnecting with a composite A/V cable Connecting with a component cableAudio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a stereo audio cable Connecting with a digital audio optical cableConnecting through the Hdmi port Connecting a ComputerConnecting through your home network Connecting with an HDMI-to-DVI cableConnecting with an MHL-to-HDMI Cable Connecting a Mobile DeviceConnecting via a mobile device Using Screen MirroringConnecting by automatically allowing the connection Menu Network Screen Mirroring Try NowMenu Network Wi-Fi Direct Try Now Connecting a mobile device via Samsung Smart ViewChanging the input signal with external devices Connection notes for Hdmi Connection NotesConnection notes for computers Connection notes for audio devicesConnection notes for mobile devices Data Service Using the Tools menu on the TV screenConnecting a USB keyboard Connecting a keyboardConnecting a Bluetooth keyboard Menu System Device Manager Keyboard Settings Try NowChanging keyboard settings Using the keyboardSwitch Input Language Keyboard TypeUsing a mouse Connecting a mouseConnecting a USB mouse Connecting a Bluetooth mouseEntering Text using the On-Screen Qwerty Keyboard Connecting a Bluetooth GamepadUsing additional functions Changing mouse buttons and pointer speedRemoving or pinning an item in the Recent group Smart HubOr Menu Smart Hub Open Smart Hub Try Now Using the Smart Hub tutorial Testing Smart Hub connectionsResetting Smart Hub Launching Smart Hub automaticallyCreating a Samsung account using a Facebook account Using Smart Hub with a Samsung AccountCreating a Samsung account Creating a Samsung accountLinking or disconnecting a service account Linking your Samsung account to external service accountsSigning in to a Samsung account Registering an existing Samsung account to the TVDeleting a Samsung account from the TV Changing and adding information to a Samsung accountMenu Smart Hub Samsung Account Edit Profile Menu Smart Hub Samsung Account Remove Accounts from TVFeatured Using the Games ServiceManaging games with the pop-up Options menu Viewing the Detailed Information screenManaging downloaded or purchased games Installing and running a gameMenu Smart Hub App & Game Auto Update or App Auto Update Enabling automatic game updatesRemoving a game Rating a gameManaging Apps with the pop-up Options menu Using the Apps serviceQuickly installing apps Installing an appEnabling automatic apps updates Menu Smart Hub App Auto UpdateUsing other app features and functions Rating purchased contentRemoving an app from the TV Locking and unlocking appsUsing the buttons in the e-Manual Using the e-ManualAccessing the associated menu screen from an e-Manual topic Launching the e-ManualBrowsing preferences Using the web browserRead before playing media content Using the MY Content serviceFeatured MY Content Try Now Playing media content saved on a USB device Playing multimedia content in a computer or mobile deviceFeatured MY Content Safely Removing a USB DevicePause / Play Buttons and functions available while viewing photosPrevious / Next Pause BGM / Play BGMRewind / Fast Forward Buttons and functions available while viewing videosRepeat Subtitles Picture SizeRotate Audio LanguageShuffle Buttons and functions available while playing musicSpeaker List Picture OffListening to music in HD quality Functions on the media content list screenUsing the NewsON content Using the NewsON serviceFeatured NewsON Featured Soccer Using the Soccer serviceAdd Teams Move TeamsPlay / Pause Viewing soccer videosViewing Digital Broadcast Information at a Glance Using the guideMenu Broadcasting Guide Record Starts instant recording for the selected programChecking digital channel signal info and strength Changing the broadcast signalMenu Support Self Diagnosis Signal Information Try Now Checking current program infoRecording programs Recording ProgramsInstant recording You can record current and upcoming programsManaging the schedule recording list Using the functions available while recording a programViewing recorded programs Using the functions available while playing a recordingSpeed, press the button Displays highlights of the current recording Highlight PlayerCaption Multi-Track SoundSorts files according to the selected viewing mode Using the functions for the saved file listManaging recorded files Displays only files that match the selected filterSetting up a schedule viewing for a channel Setting Up a Schedule ViewingCanceling a schedule viewing Editing a schedule viewingDisplays detailed information about the current program Using TimeshiftRecord Menu Broadcasting Channel List Try Now Using the Channel ListAdded Ch Displays the selected channel listRegistering and removing channels Registering, Removing, and Editing ChannelsRemoving registered channels Adding back removed channelsEditing registered channels Using Program Rating LockRegistering channels as favorites Creating a Personal Favorites ListViewing and selecting channels on Favorites lists only Menu Broadcasting Edit FavoritesEditing a Favorites List Using the Edit Favorites screen menu itemsCopy to Favorites Rename FavoritesRearranging a favorites list Removing channels from a favorites listRenaming a favorites list Copying channels from one favorites list to anotherEnabling Soccer Mode Making Sports Programs More Realistic with Soccer ModeExtracting highlights automatically Recording Manual HighlightSoccer Mode, and then set Auto Highlights to On Highlights Player Pauses or resumes the videoWatch Live TV at the same time TV-Viewing Support Functions Viewing a game recorded in soccer modeShowing captions Enabling captionsSelecting the broadcast audio language Scanning for available channelsMenu Broadcasting Auto Program Try Now Menu Broadcasting Audio Options Try NowMenu Broadcasting Channel Settings Fine Tune Fine-tuning analog broadcastsMenu Broadcasting Channel Settings Color System Color SystemChoosing a picture mode Adjusting the Picture QualityAdjusting the picture quality Adjusting advanced settings Adjusting picture options Starting 3D Viewing in 3DMenu Picture 3D Adjusting 3D effects Viewing a picture-in-picture PIP Picture Support FunctionsChanging the picture size Changing the picture size and positionMenu Picture Picture Size Picture Size Adjusting the picture position Resetting the picture mode settingsListening to audio only Picture Off Fitting the picture to the screenChoosing a sound mode Adjusting the Sound QualityApplying sound effects Specifying the TVs installation type Using the Sound Support FunctionsSelecting speakers Multiroom Link Settings Menu Sound Speaker Settings Multiroom LinkVolume Level SurroundEnabling digital audio output Listening to the TV through Bluetooth headphonesResetting all sound settings Listening to 3D audio in 3D modeSetting the current time Setting the Time and Using the TimerSetting the clock using digital broadcast info If the clock is wrong in auto modeUsing the sleep timer Using the timersTurning on the TV using the on timer Menu System Time Off Timer Turning off the TV using the off timerMusic / Photo Sets the time for the TV to turn off automaticallyReducing the energy consumption of the TV Preventing screen burnSetting up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECUsing Anynet+ HDMI-CEC Selecting an external deviceRead before connecting an Anynet+ HDMI-CEC Accessing the menu of the external deviceAnynet+ HDMI-CEC Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating the TV automatically Checking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeIf malicious code is detected Menu System Smart SecurityMenu System Smart Security Settings Antivirus Configuring additional functionsRunning the accessibility functions quickly Using Other FunctionsChanging the volume, speed, and pitch of the voice guide Enabling voice guides for the visually impairedLearning about the remote control for the visually impaired Adjusting the menu transparencyWhite text on black background high contrast Enlarging the font for the visually impairedEnabling game mode Setting up a passwordChanging the menu language Checking NotificationsEnabling the TV to boot faster Showing/Hiding the Samsung logo while bootingRicher colors and superior picture quality BD Wise Enabling/Disabling sound feedbackUsing the TV as a display model for retail stores Restoring the TV to the factory settingsRemoving screen flickering Using Data Service Running Data Service AutomaticallyMain Data Service buttons and their functions Menu Broadcasting Channel Settings Auto Run Data ServiceGetting support through Remote Management Getting SupportGetting remote support Menu Support Remote Management Try Now How does remote support work? Finding the contact information for service Menu Support Contact Samsung Testing the picture There Is a Problem with the PictureMenu Support Self Diagnosis Picture Test Try Now Change Picture Size to Setup or Auto Program BroadcastingCant Hear the Sound Clearly Testing the soundMenu Support Self Diagnosis Sound Test Try Now Run Sound Test Menu Support Self Diagnosis Sound TestTesting 3D picture quality There Is a Problem with the BroadcastSystem Setup or Auto Program Menu Broadcasting Auto Program Cant See 3D Images ClearlyService Data ServiceMy Computer Wont Connect Cant Connect to the InternetSchedule Recording cannot be used Schedule Recording/Timeshift Function Isnt WorkingSystem menu to see if Anynet+ HDMI-CEC is set to On Anynet+ HDMI-CEC Isnt WorkingWant to Reset the TV Have Trouble Launching/Using AppsMy File Wont Play Signal Information Other IssuesChange the Use Mode Menu Support Use Mode to Home Use Broadcasting optionChange the Use Mode Menu Support Use Mode to Home Use Before using the recording and schedule recording functions Before Using the Recording and Timeshift FunctionsBefore using the timeshift function 3D precautions Read Before Using 3D ModePage Safety precautions Component Supported Resolutions for 3D ModesDigital channel Videos/PhotosRead Before Using the Web Browser Read Before Using AppsPage Limitations on use of photo, video, and music files Read Before Playing Photo, Video, or Music FilesCompatible storage devices for file transfer Supported internal subtitles Supported external subtitlesSupported music formats and codecs Supported image formats and resolutionsMPEG2 MPEG1 Supported video codecsVideo decoders Other restrictionsAudio decoders Picture sizes and input signals Read After Installing the TVInstalling an anti-theft lock 169, Zoom, CustomPrecautions for wireless Internet Read before setting up a wireless Internet connectionWireless security protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Resolutions for Video SignalsRestrictions on using Bluetooth Read Before Using Bluetooth DevicesLicense Glossary

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Samsung UA65JS8000KXSQ manual Cant Hear the Sound Clearly, Testing the sound

I Can't Hear the Sound Clearly

Testing the sound

MENU Support Self Diagnosis Sound Test Try Now

Run Sound Test (MENU Support Self Diagnosis Sound Test).