How does remote support work?

Samsung UA65JS8000KXSQ Finding the contact information for service, How does remote support work?

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You can get a Samsung Remote Support easily by following these steps:

Call the Samsung Contact Center and ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote Management, and then read and agree to the service agreements.

When the PIN screen appears, provide the PIN number to the agent.

The agent accesses your TV.

Finding the contact information for service

MENU Support Contact Samsung

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

"" To view the Open Source License, press the button.

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Contents

Manual Contents TV Viewing Picture and Sound Troubleshooting Setting up Smart Hub Using Smart HubConnecting to the Internet Using Smart HubMenu System Soccer Mode Set Soccer Mode to On Activating soccer ModeImproving Your Viewing Experience of Sports Events Connecting an Antenna Using LAN cables Connecting to the InternetEstablishing a wired Internet connection External ModemConnecting to a wireless internet network automatically Establishing a wireless Internet connectionConnecting to a wired Internet network automatically Menu Network Network Settings Try NowChanging the name of the TV on a network Connecting to a wireless internet network with WPSChecking the internet connection status Menu Network Network Status Try NowTroubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try NowWireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connecting Video Devices Connecting with an Hdmi cableConnecting with a component cable Connecting with a composite A/V cableConnecting with an Hdmi ARC cable Audio Input and Output ConnectionsConnecting with a digital audio optical cable Connecting with a stereo audio cableConnecting a Computer Connecting through the Hdmi portConnecting with an HDMI-to-DVI cable Connecting through your home networkConnecting a Mobile Device Connecting with an MHL-to-HDMI CableConnecting by automatically allowing the connection Using Screen MirroringConnecting via a mobile device Menu Network Screen Mirroring Try NowConnecting a mobile device via Samsung Smart View Menu Network Wi-Fi Direct Try NowChanging the input signal with external devices Connection Notes Connection notes for HdmiConnection notes for computers Connection notes for audio devicesConnection notes for mobile devices Using the Tools menu on the TV screen Data ServiceConnecting a Bluetooth keyboard Connecting a keyboardConnecting a USB keyboard Menu System Device Manager Keyboard Settings Try NowSwitch Input Language Using the keyboardChanging keyboard settings Keyboard TypeConnecting a USB mouse Connecting a mouseUsing a mouse Connecting a Bluetooth mouseUsing additional functions Connecting a Bluetooth GamepadEntering Text using the On-Screen Qwerty Keyboard Changing mouse buttons and pointer speedRemoving or pinning an item in the Recent group Smart HubOr Menu Smart Hub Open Smart Hub Try Now Resetting Smart Hub Testing Smart Hub connectionsUsing the Smart Hub tutorial Launching Smart Hub automaticallyCreating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account using a Facebook account Creating a Samsung accountSigning in to a Samsung account Linking your Samsung account to external service accountsLinking or disconnecting a service account Registering an existing Samsung account to the TVMenu Smart Hub Samsung Account Edit Profile Changing and adding information to a Samsung accountDeleting a Samsung account from the TV Menu Smart Hub Samsung Account Remove Accounts from TVManaging games with the pop-up Options menu Using the Games ServiceFeatured Viewing the Detailed Information screenInstalling and running a game Managing downloaded or purchased gamesRemoving a game Enabling automatic game updatesMenu Smart Hub App & Game Auto Update or App Auto Update Rating a gameUsing the Apps service Managing Apps with the pop-up Options menuEnabling automatic apps updates Installing an appQuickly installing apps Menu Smart Hub App Auto UpdateRemoving an app from the TV Rating purchased contentUsing other app features and functions Locking and unlocking appsAccessing the associated menu screen from an e-Manual topic Using the e-ManualUsing the buttons in the e-Manual Launching the e-ManualUsing the web browser Browsing preferencesRead before playing media content Using the MY Content serviceFeatured MY Content Try Now Featured MY Content Playing multimedia content in a computer or mobile devicePlaying media content saved on a USB device Safely Removing a USB DevicePrevious / Next Buttons and functions available while viewing photosPause / Play Pause BGM / Play BGMRewind / Fast Forward Buttons and functions available while viewing videosRepeat Rotate Picture SizeSubtitles Audio LanguageSpeaker List Buttons and functions available while playing musicShuffle Picture OffFunctions on the media content list screen Listening to music in HD qualityUsing the NewsON content Using the NewsON serviceFeatured NewsON Add Teams Using the Soccer serviceFeatured Soccer Move TeamsViewing soccer videos Play / PauseMenu Broadcasting Guide Using the guideViewing Digital Broadcast Information at a Glance Record Starts instant recording for the selected programMenu Support Self Diagnosis Signal Information Try Now Changing the broadcast signalChecking digital channel signal info and strength Checking current program infoInstant recording Recording ProgramsRecording programs You can record current and upcoming programsUsing the functions available while recording a program Managing the schedule recording listViewing recorded programs Using the functions available while playing a recordingSpeed, press the button Caption Highlight PlayerDisplays highlights of the current recording Multi-Track SoundManaging recorded files Using the functions for the saved file listSorts files according to the selected viewing mode Displays only files that match the selected filterCanceling a schedule viewing Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Editing a schedule viewingDisplays detailed information about the current program Using TimeshiftRecord Added Ch Using the Channel ListMenu Broadcasting Channel List Try Now Displays the selected channel listRemoving registered channels Registering, Removing, and Editing ChannelsRegistering and removing channels Adding back removed channelsUsing Program Rating Lock Editing registered channelsViewing and selecting channels on Favorites lists only Creating a Personal Favorites ListRegistering channels as favorites Menu Broadcasting Edit FavoritesCopy to Favorites Using the Edit Favorites screen menu itemsEditing a Favorites List Rename FavoritesRenaming a favorites list Removing channels from a favorites listRearranging a favorites list Copying channels from one favorites list to anotherEnabling Soccer Mode Making Sports Programs More Realistic with Soccer ModeExtracting highlights automatically Recording Manual HighlightSoccer Mode, and then set Auto Highlights to On Highlights Player Pauses or resumes the videoWatch Live TV at the same time Showing captions Viewing a game recorded in soccer modeTV-Viewing Support Functions Enabling captionsMenu Broadcasting Auto Program Try Now Scanning for available channelsSelecting the broadcast audio language Menu Broadcasting Audio Options Try NowMenu Broadcasting Channel Settings Color System Fine-tuning analog broadcastsMenu Broadcasting Channel Settings Fine Tune Color SystemAdjusting the Picture Quality Choosing a picture modeAdjusting the picture quality Adjusting advanced settings Adjusting picture options Starting 3D Viewing in 3DMenu Picture 3D Adjusting 3D effects Picture Support Functions Viewing a picture-in-picture PIPChanging the picture size Changing the picture size and positionMenu Picture Picture Size Picture Size Listening to audio only Picture Off Resetting the picture mode settingsAdjusting the picture position Fitting the picture to the screenAdjusting the Sound Quality Choosing a sound modeApplying sound effects Specifying the TVs installation type Using the Sound Support FunctionsSelecting speakers Volume Level Menu Sound Speaker Settings Multiroom LinkMultiroom Link Settings SurroundListening to the TV through Bluetooth headphones Enabling digital audio outputListening to 3D audio in 3D mode Resetting all sound settingsSetting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time If the clock is wrong in auto modeUsing the sleep timer Using the timersTurning on the TV using the on timer Music / Photo Turning off the TV using the off timerMenu System Time Off Timer Sets the time for the TV to turn off automaticallyPreventing screen burn Reducing the energy consumption of the TVUsing Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC Selecting an external deviceRead before connecting an Anynet+ HDMI-CEC Accessing the menu of the external deviceAnynet+ HDMI-CEC Updating the TV’s software to the latest version Updating the TV’s SoftwareUpdating the TV automatically If malicious code is detected Protecting the TV from Hacking and Malicious CodeChecking the TV and connected storage for malicious code Menu System Smart SecurityConfiguring additional functions Menu System Smart Security Settings AntivirusChanging the volume, speed, and pitch of the voice guide Using Other FunctionsRunning the accessibility functions quickly Enabling voice guides for the visually impairedWhite text on black background high contrast Adjusting the menu transparencyLearning about the remote control for the visually impaired Enlarging the font for the visually impairedChanging the menu language Setting up a passwordEnabling game mode Checking NotificationsRicher colors and superior picture quality BD Wise Showing/Hiding the Samsung logo while bootingEnabling the TV to boot faster Enabling/Disabling sound feedback Using the TV as a display model for retail stores Restoring the TV to the factory settings Removing screen flickering Main Data Service buttons and their functions Running Data Service AutomaticallyUsing Data Service Menu Broadcasting Channel Settings Auto Run Data ServiceGetting remote support Getting SupportGetting support through Remote Management Menu Support Remote Management Try NowHow does remote support work? Finding the contact information for serviceMenu Support Contact Samsung Testing the picture There Is a Problem with the PictureMenu Support Self Diagnosis Picture Test Try Now Setup or Auto Program Broadcasting Change Picture Size toMenu Support Self Diagnosis Sound Test Try Now Testing the soundCant Hear the Sound Clearly Run Sound Test Menu Support Self Diagnosis Sound TestSystem Setup or Auto Program Menu Broadcasting Auto Program There Is a Problem with the BroadcastTesting 3D picture quality Cant See 3D Images ClearlyMy Computer Wont Connect Data ServiceService Cant Connect to the InternetSchedule Recording/Timeshift Function Isnt Working Schedule Recording cannot be usedAnynet+ HDMI-CEC Isnt Working System menu to see if Anynet+ HDMI-CEC is set to OnWant to Reset the TV Have Trouble Launching/Using AppsMy File Wont Play Change the Use Mode Menu Support Use Mode to Home Use Other IssuesSignal Information Broadcasting optionChange the Use Mode Menu Support Use Mode to Home Use Before Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsBefore using the timeshift function Read Before Using 3D Mode 3D precautionsPage Safety precautions Digital channel Supported Resolutions for 3D ModesComponent Videos/PhotosRead Before Using Apps Read Before Using the Web BrowserPage Limitations on use of photo, video, and music files Read Before Playing Photo, Video, or Music FilesCompatible storage devices for file transfer Supported external subtitles Supported internal subtitlesSupported image formats and resolutions Supported music formats and codecsSupported video codecs MPEG2 MPEG1Video decoders Other restrictionsAudio decoders Installing an anti-theft lock Read After Installing the TVPicture sizes and input signals 169, Zoom, CustomPrecautions for wireless Internet Read before setting up a wireless Internet connectionWireless security protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Resolutions for Video Signals CEA-861Read Before Using Bluetooth Devices Restrictions on using BluetoothLicense Glossary

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Samsung UA65JS8000KXSQ Finding the contact information for service, How does remote support work?