Whirlpool WHES30 Automatic Electronic Diagnostics, Manual Advance Diagnostics --- Model WHES20

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Automatic Electronic Diagnostics

This water softener has a self-diagnostic function for the electrical system (except input power and/or water meter). The water softener monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code appears in the display.

The troubleshooting chart shows the error codes that could appear, and the possible malfunctions for each code.

While an error code appears in the display, all buttons are inoperable except the PROGRAM button. PROGRAM remains operational so the service person can perform the Manual Advance Diagnostics, see below, to further isolate the problem.

Manual Advance Diagnostics --- Model WHES20

Use the following procedures to advance the water softener through the regeneration cycles to check operation.

Lift off the salt hole cover, remove the top cover by unlocking the tabs in the back and rocking forward, to observe cam and switch operation during valve rotation.

1.Press and hold PROGRAM for 3 seconds until 000 - - shows in the display.

2.The first 3 digits indicate water meter operation as follows:

000 (steady) = Soft water not in use, and no flow through the meter. Open a nearby soft water faucet.

000 to 199 (continual) = Repeats display for each gallon of water passing through the meter.

NOTE: If you don’t get a reading in the display, with faucet open, pull the sensor from the valve outlet port. Pass a small magnet back and forth in front of the sensor. If you get a reading in the display with the magnet, unhook the in and out plumbing and check the turbine for binding.

3.The letter (P) and dash (or dashes) indicate POSITION switch operation. If the letter appears, the switch is closed. If the dash shows, the switch is open.

4.Use the RECHARGE button to manually advance the valve into each cycle and check correct switch operation.

NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge... see “Breaking A Salt Bridge” section.

5.While in this diagnostic screen, the following information is available and may be beneficial for various reasons. This information is retained by the computer from the first time electrical power is applied to the face plate.

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Contents Model WHES20 Model WHES30 Table of Contents Water Softener Safety Before You StartInspect Shipment Do not return the water softener to storeWater Softener Dimensions Softening Cycle How a Water Softener WorksWater Conditioning Information Regeneration Cycle150 Installation Requirements Tools and Parts NeededLocation Requirements Air Gap RequirementsValve Drain Requirements Plan the Installation Inlet --- Outlet Plumbing OptionsInstallation Install the Brine Tank Overflow ElbowTurn Off Water Supply Move the Water Softener into Place Assemble Inlet and Outlet Plumbing Connect Inlet and Outlet PlumbingInstall Valve Drain Hose Install Salt Storage Tank Overflow HoseTest for Leaks Sanitize the Softener/Sanitize After Service Add Water and Salt to the Salt Storage TankPlug in Water Softener Program the Water Softener -- Model WHES20 Set Time of DaySet Water Hardness Number Set Recharge Regeneration TimeStart a Recharge Program the Water Softener -- Model WHES30 SET Salt Level button DisplayHardness Number Recharge Customizing Features/Options -- Model WHES20‘‘Power---Outage Memory’’ Recharge TonightSalt Efficiency Customizing Features/Options-- Model WHES30 Recharge ScheduledSet Salt Level Water Flow Indicator Clean / Clear Water Iron Removal Clean Feature MinutesMaximum Days Between Regenerations 12 or 24 Hour ClockRoutine Maintenance Refilling With SaltBreaking a Salt Bridge Cleaning the Nozzle and Venturi Troubleshooting Guide Problem Cause SolutionAutomatic Electronic Diagnostics Manual Advance Diagnostics --- Model WHES20Manual Advance Regeneration Check --- Model WHES20 Manual Advance Diagnostics --- Model WHES30 Manual Advance Regeneration Check --- Model WHES30 Product Specifications Performance ClaimsVariable Salt Dose Wiring Schematic WarrantySoftener Components Key Description Wear-strip Seal Cross-section View 12 11 Key Part Description

WHES30, WHES20 specifications

The Whirlpool WHES30 and WHES20 are innovative water softeners designed to enhance the quality of your home’s water supply. These models are engineered to effectively reduce hard water minerals such as calcium and magnesium, providing soft water that helps protect your plumbing and appliances from scale buildup while improving the efficiency of soap and detergent.

One of the standout features of the WHES30 and WHES20 is their capacity. The WHES30 has a higher capacity, making it suitable for larger households requiring consistent soft water for daily use. It can handle water hardness levels of up to 120 grains per gallon and is designed to accommodate up to 30,000 grains of hardness removal, ensuring that even in high-demand scenarios, families can rely on a consistent supply of softened water. In contrast, the WHES20 is ideal for smaller households or those with milder water hardness issues, capable of managing up to 20,000 grains.

Both models utilize a demand-initiated regeneration process, which is an energy-efficient technology that allows the systems to regenerate only when necessary. This not only saves water and salt but also extends the lifespan of the system. The softeners use a high-efficiency brining cycle, which reduces waste and enhances performance, ensuring that you have soft water available at all times.

The Whirlpool WHES series also features easy-to-use digital controls. This user-friendly interface enables homeowners to easily monitor and program the system settings according to their specific needs. Detailed diagnostic information is displayed, allowing users to track water usage and maintenance schedules efficiently.

Additionally, both water softeners come equipped with a two-in-one system design that incorporates a built-in brine tank, simplifying installation and saving valuable space in your home. The compact nature of these models ensures they can fit into various locations without taking up excessive room.

In terms of construction, the WHES30 and WHES20 are durable and designed for longevity. They are built with sturdy materials that resist corrosion and ensure reliable performance over the years. This commitment to quality makes these water softeners a valuable investment for any household.

Overall, the Whirlpool WHES30 and WHES20 models deliver user-friendly operation, efficient performance, and high-quality components, making them excellent choices for anyone looking to improve their water quality through effective softening technology.
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