First Alert HS-4705-400 user manual Troubleshooting, Warranty

Appendix

troubleshooting

Troubleshooting

Error	Possible Cause	Solutions
		• Confirm that all cables are connected correctly
	Cable from power adapter is loose or is unplugged	• Confirm that the power adapter is securely connected to the back
		of the unit
System is not receiving		• Confirm that the system is powered on (LED indicators on the
		front should be ON)
power or is not powering up		• If the unit is connected through a power bar or surge protector,
	Cables are connected, but system is not receiving	try bypassing the bar and connecting the power directly to the
	sufficient power	wall outlet
		• Confirm that there is power at the outlet
		• Connect the power cable to another outlet
		• Test the outlet with another plugged device
Remote control not detected	Battery in the remote control is drained or is missing	• Install two fresh AAA alkaline batteries in the remote control
by the system
	Hard Drive is not formatted	• Format the hard drive per instructions
Hard drive is not detected by
	Hard drive cables are loose or not properly connected	• Remove the housing and check that hard drive cables are firmly
the system		connected
	There is no hard drive in the system	• Open the housing and install a 3.5 SATA hard drive
Hard drive is full (10%	Overwrite is not enabled	• From the Main Menu, select HDD>Overwrite>Enable and click
remaining) and the unit is no		Apply
longer recording
	Mouse cable is not connected or is not firmly	• Firmly connect the mouse cable to the USB Mouse port (not the
	connected to the system	USB Data port) on the back panel.
Mouse not detected by
		• Power off the system (Turn power switch off position on back
system	System needs to be reset	of unit). Firmly connect a USB mouse to the USB Mouse port on
		the back panel of the system. Power on the system (Turn power
		switch to on position on back of unit).
There is no picture on	Camera cables are loose or have become	• Check the camera video cable and connections
selected channels/camera		• Disconnect and reconnect the cable at the system and at the
	disconnected
picture is not being		camera
displayed		• Try moving the camera to another channel or use another cable
	Audio cables are loose or have been disconnected	• Check the AUDIO connections to the DVR
The image on the DVR	Audio channels are disabled the system menu	• Check the Configurations: Main Menu>Record>Audio
appears but does not have	Volume on external speakers (not included) is low or	• Increase volume on external speakers (not included)
sound
	off
	Cameras are not audio capable or a powered	• Add audio capable cameras or a powered microphone (not
	microphone is not attached	included with this kit)
The system beeps at startup	The beep at startup is normal	• Speakers must be connected to hear beep
		• Open Main Menu>Advance>Alarm; click E-MAIL SETUP; under
	E-mail notification is disabled	E-MAIL select ON
I am not receiving e-mail
notifications	Default setting is disabled and /or you have not	• If you want to use your own SMTP server, deselect the Default
		box, and enter your SMTP Server Address, Port, User name, and
	entered your own SMTP information
		Password in their respective fields

Appendix

warranty

Warranty

PRODUCT LIMITED WARRANTY

BRK Brands, Inc., (“BRK”) the maker of First Alert® brand products warrants that for a period of one year from the date of purchase (the “Warranty Period”), this product will be free from defects in material and workmanship. BRK, at its sole option, will repair or replace this product or any component of the product found to be defective during the Warranty Period. Replacement or repair will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.

This warranty is valid for the original retail purchaser only from the date of initial retail purchase and is not transferable. In order to obtain warranty service, you must keep the original sales receipt and proof of purchase in the form of the UPC code from the package. BRK dealers, service centers, or retail stores selling BRK products do not have the right to alter, modify or any way change the terms and conditions of this warranty.

WARRANTY EXCLUSIONS

Parts and Labor: 1 year limited (warranted parts do not include bulbs, LEDs, and batteries)

This warranty does not apply to bulbs, LEDs, and batteries supplied with or forming part of the product.

This warranty is invalidated if non- BRK accessories are or have been used in or in connection with the product or in any modification or repair is made to the product.

This warranty does not apply to defects or damages arising by use of the product in other than normal (including normal atmospheric, moisture and humidity) conditions or by installation or use of the product other than in strict accordance with the instructions contained in the product owner’s manual.

This warranty does not apply to defects in or damages to the product caused by (i) negligent use of the product, (ii) misuse, abuse, neglect, alteration, repair or improper installation of the product, (iii) electrical short circuits or transients, (iv) usage not in accordance with product installation, (v) use of replacement parts not supplied by BRK, (vi) improper product maintenance, or (vii) accident, fire, flood or other Acts of God.

This warranty does not cover the performance or functionality of any computer software included in the package with the product. BRK makes no warranty that the software provided with the product will function without interruption or otherwise be free of anomalies, errors, or “Bugs.” This warranty does not cover any costs relating to removal or replacement of any product or software installed on your computer.

BRK reserves the right to make changes in design or to make additions to or improvements in its products without incurring any obligations to modify any product which has already been manufactured. BRK will make every effort to provide updates and fixes to its software via its website. This warranty does not cover any alteration or damage to any other software that may be or may become resident on the users system as a result of installing the software provided. This warranty is in lieu of other warranties, expressed or implied, and BRK neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the product. In no event shall BRK be liable for any special or consequential damages arising from the use of the product or arising from the malfunctioning or non-functioning of the product, or for any delay in the performance of this warranty due to any cause beyond its control.

BRK does not make any claims or warranties of any kind whatsoever regarding the product’s potential, ability, or effectiveness to prevent, minimize, or in any way affect personal or property damage or injury. BRK is not responsible for any personal damage, loss, or theft related to the product or to its use for any harm, whether physical or mental related thereto. Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers, or distributors to the contrary are not authorized by BRK, and do not affect this provision of this warranty.

BRK’s responsibility under this, or any other warranty, implied or expressed, is limited to repair, replacement or refund, as set forth above. These remedies are the sole and exclusive remedies for any breach of warranty. BRK is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or under any other legal theory including but not limited to, loss profits, downtime, goodwill, damage to or replacement of equipment and property and any costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the product accompanying software. BRK does not warrant the software will operate with any other software except that which is indicated. BRK cannot be responsible for characteristics of their party hardware or software which may effect the operation of the software included.

Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the duration of the above Warranty Period. Some states, provinces, or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state, or province to province, or jurisdiction to jurisdiction.

OBTAINING SERVICE

If service is required, do not return the product to your place of purchase. In order to obtain warranty service, contact the Consumer Affairs Division at 1-800-323-9005, 7:30 a.m. – 5:00 a.m. Central Standard Time, Monday through Friday. To assist us in serving you, please have the model number and date of purchase available when calling.

After contacting the Consumer Affairs Division and it is determined that the product should be returned for Warranty Service, please mail the product to: BRK Brands, Inc., 3901 Liberty Street Road, Aurora, IL 60504-8122.

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