TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.whirlpool.com In Canada, www.whirlpool.ca
Refrigerator Operation
The refrigerator will not operate
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
■Power cord unplugged? Plug into a grounded 3 prong outlet.
■Is outlet working? Plug in a lamp to see if the outlet is working.
■Household fuse blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■Control(s) on? Make sure the refrigerator control is on. See “Using the Control(s).”
■New installation? Allow 24 hours following installation for the refrigerator to cool completely.
NOTE: Adjusting the temperature control(s) to coldest setting will not cool the refrigerator more quickly.
The motor seems to run too much
Your new refrigerator may run longer than your old one due to its
The refrigerator seems noisy
Refrigerator noise has been reduced over the years. Due to this reduction, you may hear intermittent noises from your new refrigerator that you did not notice from your old model. Below are listed some normal sounds with explanations.
■Buzzing - heard when the water valve opens to fill the ice maker
■Pulsating - fans/compressor adjusting to optimize performance.
■Hissing/Rattling - flow of refrigerant, movement of water lines, or from items placed on top of the refrigerator.
■Sizzling/Gurgling - water dripping on the heater during defrost cycle
■Popping - contraction/expansion of inside walls, especially during initial
■Water running/dripping - may be heard when ice melts during defrosting and water runs into the drain pan.
■Creaking/Cracking - occurs as ice is being ejected from the ice maker mold.
The doors will not close completely or they pop open
■Door blocked open? Move food packages away from door.
■Bin or shelf in the way? Push bin or shelf back in the correct position.
■Crisper cover in the way? Make sure the crisper cover is fully pushed in, so that the back rests on the supports.
■Refrigerator not tilted toward the rear? So the doors will close easier, raise the front of the refrigerator so that it tilts slightly downward toward the rear. See “Adjust the Doors.”
■Door closed too quickly? Close the door slowly and firmly to keep the door from popping open.
The door is difficult to open
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
■Gaskets dirty or sticky? Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with soft cloth.
Temperature and Moisture
Temperature is too warm
■New installation? Allow 24 hours following installation for the refrigerator to cool completely.
■Door opened often or left open? Allows warm air to enter refrigerator. Minimize door openings and keep door fully closed.
■Large load of food added? Allow several hours for refrigerator to return to normal temperature.
■Control(s) set correctly for the surrounding conditions? Adjust the control(s) a setting colder. Check temperature in 24 hours. See “Using the Control(s).”
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