TROUBLESHOOTING GUIDE (Continued)
These guidelines should be used by a qualified service agent. Call Sears Service at
for assistance. Inform the associate that this is a “Flammable Vapor Ignition Resistant” Product.
Problem | Cause | Solution |
| Improperly sealed, hot or cold supply connection, | Tighten threaded connections. |
WATER LEAKS | relief valve, drain valve, or thermostat threads. |
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| Leakage from other appliances or water lines. | Inspect other appliances near water heater. |
| Condensation of flue products. | Refer to CONDENSATION. |
LEAKING T&P VALVE | Thermal expansion in closed water system. | Install thermal expansion tank (DO NOT plug T&P valve). |
Improperly seated valve. | Check relief valve for proper operation | |
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| (DO NOT plug T&P valve). |
SMELLY ODORS | High sulfate or mineral content in water supply. | Drain and flush heater thoroughly, then refill. |
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| Bacteria in water supply. | Chlorinate or aerate water supply. |
| Gas control knob not positioned correctly. | Refer to LIGHTING INSTRUCTIONS. |
| Main gas supply off. | Turn on main gas shutoff valve. |
| Igniter tip more than 1/8” from pilot hood. | Adjust igniter tip. |
| Thermocouple malfunction. | Replace pilot assembly. |
| Thermocouple TCO malfunction. | Replace pilot assembly. |
| Melted insulation on igniter wire or shorting | Contact Sears Service to determine cause. |
PILOT WILL NOT LIGHT | of igniter wire. |
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| High ambient room temperature. | Contact Sears Service to determine cause. |
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| Wire disconnected from spark igniter. | Reconnect wire connector to spark igniter. |
| Broken electrode or electrical wire. | Replace pilot assembly. |
| Piezo Igniter generator fails to operate or | Replace Piezo Igniter generator. |
| malfunctions. |
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| Thermocouple TCO malfunction. | Replace pilot assembly. |
| High ambient room temperature. | Contact Sears Service to |
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| determine cause. |
BURNER WILL NOT | Dirty or clogged air intake screen. | Clean and reinstall air intake screen. |
STAY LIT | Flame arrestor openings blocked. | Contact Sears Service to |
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| determine cause. |
| Defective Gas Control. | Replace Gas Control. |
| Dirty pilot burner. | Clean pilot assembly. |
| Dirty or clogged air intake screen. | Clean and reinstall air intake screen. |
PILOT OUTAGE | Thermocouple tip is not in contact with pilot flame. | Insert thermocouple correctly. |
| Thermocouple malfunction. | Replace pilot assembly. |
| Thermocouple TCO malfunction. | Replace pilot assembly. |
| Defective Gas Control. | Replace Gas Control. |
| Heater not lit or thermostat not on. | Refer to LIGHTING INSTRUCTIONS. |
| Thermostat set too low. | Refer to TEMPERATURE REGULATION. |
| Heater undersized. | Reduce hot water use. |
NOT ENOUGH | Low gas pressure. | Contact your gas supplier. |
HOT WATER | Incoming water is unusually cold. | Allow more time for heater to |
| Leaking hot water pipes or fixtures. | Have plumber check and repair leaks. |
| High temperature limit switch activated. | Contac tSears Service to |
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| determine cause. |
WATER TOO HOT | Thermostat set too high. | Refer to TEMPERATURE REGULATION. |
WATER HEATER SOUNDS | Condensation dripping on burner. | Refer to CONDENSATION. |
SIZZLING - RUMBLING | Sediment or calcium in bottom of heater tank. | Clean sediment from tank. Refer to DRAINING |
| instructions in Maintenance section of manual. | |
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SOOTING | Improper combustion. | No adjustment available. Contact Sears Service |
| to determine cause. | |
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| Lack of supply air. |
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VENT GAS ODORS | Improperly installed vent piping. | Contact Sears Service to determine cause. |
Downdraft. |
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| Poor combustion. |
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