Heat & Glo LifeStyle Escape-42DVLP owner manual Troubleshooting, IntelliFire Ignition System

Page 53

15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualifi ed service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician. Contact your dealer to arrange a service call by a qualifi ed service technician.

A. IntelliFire Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assem-

 

 

bly are tight; also verify connections are not grounding out to metal

 

 

chassis, pilot burner, pilot enclosure, mesh screen if present, or any

 

 

other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

D. Module.

Turn ON/OFF rocker switch or wall switch to OFF position. Remove

 

 

ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5

 

 

mm) away from “I” terminal on module. Place ON/OFF rocker switch

 

 

or wall switch in ON position. If there is no spark at “I” terminal module

 

 

must be replaced. If there is a spark at “I” terminal, module is fine.

 

 

Inspect pilot assembly for shorted sparker wire or cracked insulator

 

 

around electrode. Replace pilot if necessary.

 

 

 

2. Pilot won’t light,

A. No power or transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly.

voltage of transformer under load at spade connection on module

spark.

 

with ON/OFF switch in ON position. Acceptable readings of a good

 

 

transformer are between 3.2 and 2.8 volts AC.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring confi guration or wiring har-

Verify there is a tight fi t. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 110/VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

 

E. Module.

Turn ON/OFF rocker switch or wall switch to OFF position. Remove

 

 

ignitor wire “I” from module. Place ON/OFF rocker switch or wall

 

 

switch in ON position. If there is no spark at “I” terminal module

 

 

must be replaced. If there is a spark at “I” terminal, module is fi ne.

 

 

Inspect pilot assembly for shorted sparker wire or cracked insulator

 

 

around electrode.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Module voltage output / Valve/Pilot

Verify battery voltage is at least 2.7 volts. Replace batteries if volt-

 

solenoid ohms readings.

age is below 2.7.

 

 

 

Heat & Glo • Escape-42DV • 2052-900 Rev. Y • 11/11

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Contents What to do if you smell gas ModelHomeowner Reference Information CongratulationsUser Guide Table of ContentsTroubleshooting Appliance SetupFinishing Reference MaterialsLimited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsYour Fireplace Gas Fireplace SafetyOperating Instructions User Guide Wall Controls and Wall Switches Fixed Glass AssemblyClear Space Decorative Doors and FrontsFinal inspection by Lighting Instructions IPIAfter Fireplace is Lit Frequently Asked QuestionsMaintenance and Service Gasket Seal and Glass Assembly Inspection Maintenance Tasks-Qualified Service TechnicianVenting LogsIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Selecting Appliance Location Framing and ClearancesClearances Constructing the Appliance ChaseCombustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsCombustible Mantels Fireplace sitting on combustible surface Hearth ExtensionVent Termination Minimum Clearances Termination LocationsPorch, deck or balcony Covered Alcove ApplicationsApproved Pipe Vent Information and DiagramsVent Table Key Use of ElbowsH1+ H2 Vent Diagrams Top Vent Horizontal Termination One ElbowTwo Elbows Top Vent Horizontal Termination Three Elbows 12 ft V1 + V2 + H1 = 50 ft .2 m Max Ht Max Top Vent Vertical Termination Three ElbowsPipe Clearances to Combustibles Vent Clearances and FramingWall Penetration Framing Combustible Wall PenetrationPipe DVP Install the Ceiling FirestopInstalling the Optional Heat-ZoneGas Kit  Install Attic Insulation ShieldFlat Ceiling Installation Vaulted Ceiling InstallationSecuring and Leveling the Appliance Removing Non-combustible Facing Ma- terial AssemblyAppliance Preparation Material Installing Non-combustible Facing MaterialAttach Vent to the Firebox Assembly Installing Vent PipeAssemble Vent Sections Assemble Pipe SectionsSecure the Vent Sections Assemble Slip SectionsDisassemble Vent Sections Rotate Seams for DisassemblyAssemble and Install Storm Collar Install Metal Roof FlashingHeat Shield Requirements for Horizontal Termination Install Vertical Termination CapDVP-HPC1 DVP-HPC2 Install Horizontal Termination CapFuel Conversion Gas InformationGas Pressure Gas ConnectionOptional Accessories Requirements Wiring RequirementsIntelliFire Ignition System Wiring Electrical InformationDetail a Electrical Service and Repair Junction Box Installation Splatter Guard To install the Splatter GuardFinishing Facing Material Finishing Materials Requirements Noncombustible Facing DiagramAppliance Setup Step Log Set Assembly LOGS-ESCAPE42 Models Escape-42DVInstall the Log Assembly LOG #2 SRV2012-082 Two LOG #1 SRV2012-081 ThreeLOG #5 SRV2012-085 LOG #3 SRV2052-083LOG #4 SRV2012-084 LOG #7 SRV2012-087 LOG #6 SRV2052-086LOG #8 SRV2012-088 Final StepAir Shutter Settings Install the MeshAir Shutter Setting IntelliFire Ignition System TroubleshootingSymptom Possible Cause Corrective Action Ues to spark, and main Reference Materials Appliance Dimension DiagramDVP-AS2 Vent Components DiagramsDVP-TRAP1 DVP-TRAP2 DVP-TRAPK1 DVP-TRAPK2 DVP-HPC1 DVP-HPC2 RF6M RF12M 12-1/2 Description Part Number Optional Wire HarnessContact Information

Escape-42DVLP, Escape-42DV specifications

The Heat & Glo LifeStyle Escape-42DV and Escape-42DVLP are innovative direct vent gas fireplaces designed to enhance the ambiance of any living space while providing efficient heating. These models represent the perfect blend of modern technology, aesthetic appeal, and user-friendly features, making them popular choices for homeowners seeking a stylish and functional heating solution.

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The LifeStyle Escape series also excels in customizability. Homeowners can choose from various log sets, decorative media, and tile surrounds, allowing them to tailor their fireplace to match personal styles and preferences. The IntelliFire app provides a convenient way to control the fireplace from a smartphone, featuring options for remote ignition, programmable timers, and flame height adjustments, putting users in complete control of their heating experience.

Safety is paramount, and the Heat & Glo LifeStyle Escape models come equipped with an advanced safety barrier to prevent accidental contact with the hot glass surface, making them family-friendly options. Moreover, their low emissions and high-efficiency ratings contribute to environmentally responsible heating.

In summary, the Heat & Glo LifeStyle Escape-42DV and Escape-42DVLP models combine striking aesthetics, efficient heating technologies, and user-centric features. They offer a modern solution for anyone looking to elevate their home's warmth and sophistication, making them a smart investment for comfort and style.
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