Desa 103426-01 Troubleshooting, Continued, Observed Problem, Possible Cause, Remedy

SPLIT OAK AND AMERICAN OAK DESIGN 18", 24" AND 30" MODELS

TROUBLESHOOTING

Continued

OBSERVED PROBLEM	POSSIBLE CAUSE		REMEDY
One or both burners do not light after ODS/	1.	Inlet gas pressure is too low	1.	Contact local natural gas company
pilot is lit	2.	Burner orifice(s) clogged	2.	Clean burner(s) (see Cleaning and Main-
				tenance, page 17) or replace burner
				orifice(s)
	3.	Mislocated crossover tube	3.	Contact qualified service person
	4.	Burner orifice(s) diameter is too small	4.	Replace burner orifice(s)
Delayed ignition of one or both burners	1.	Manifold pressure is too low	1.	Contact local natural gas company
	2.	Burner orifice(s) clogged	2.	Clean burner(s) (see Cleaning and Main-
				tenance, page 17) or replace burner
				orifice(s)
	3.	Mislocated crossover tube	3.	Contact qualified service person
Burner backfiring during combustion	1.	Burner orifice is clogged or damaged	1.	Clean burner (see Cleaning and Main-
				tenance, page 17) or replace burner ori-
				fice
	2.	Damaged burner	2.	Replace damaged burner
	3.	Gas regulator defective	3.	Replace gas regulator
Yellow flame in front burner during burner	1.	Not enough air	1.	Check burner(s) for dirt and debris. If
combustion				found, clean burner(s) (see Cleaning and
				Maintenance, page 17)
	2.	Gas regulator defective	2.	Replace gas regulator

Slight smoke or odor during initial opera- tion

1.Residues from manufacturing processes and logs curing

1.Problem will stop after a few hours of operation

Heater produces a whistling noise when	1.	Turning control knob to HI position	1.	Turn control knob to LO position and
burners are lit		when burners are cold		let warm up for a minute
	2.	Air in gas line	2.	Operate burners until air is removed
				from line. Have gas line checked by lo-
				cal natural gas company
	3.	Air passageways on heater blocked	3.	Observe minimum installation clear-
				ances (see pages 6-8)
	4.	Dirty or partially clogged burner	4.	Clean burners (see Cleaning and Main-
		orifice(s)		tenance, page 17) or replace burner
				orifice(s)
Moisture/condensation noticed on windows	1.	Not enough combustion/ventilation air	1.	Refer to Air for Combustion and Venti-
				lation requirements (page 4)

Continued

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