Desa VV36EPC1 installation manual Gas leak. See Warning statement at

TROUBLESHOOTING 29

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

OBSERVED PROBLEM	POSSIBLE CAUSE		REMEDY
Fireplace produces a clicking/ticking noise	1.	Metal expanding while heating or con-	1.	This is common with most fireplaces. If
just after burner is lit or shut off		tracting while cooling		noise is excessive, contact qualified ser-
				vice person
Slight smoke or odor during initial operation	1.	Residues from manufacturing processes	1.	Problem will stop after a few hours of
		and logs curing		operation
Gas odor even when control knob is in OFF	1.	Gas leak. See Warning statement at	1.	Locate and correct all leaks (see Check-
position		top of page		ing Gas Connections, page 20)
	2.	Control valve defective	2.	Replace control valve
Gas odor during combustion	1.	Foreign matter between control valve	1.	Take apart gas tubing and remove for-
		and burner		eign matter
	2.	Gas leak. See Warning statement at	2.	Locate and correct all leaks (see Check-
		top of page		ing Gas Connections, page 20)
Glass soots	1.	Flame impingement on logs	1.	Adjust the log set so that the flame does
				not excessively impinge on it
	2.	Debris around burner air mixer	2.	Inspect the opening at the base of the
				burner to see that it is NOT packed with
				any type of material
Dark residue on logs or inside of fireplace	1.	Improper log placement	1.	Properly locate logs (see log placement
				sections on pages 22 and 23)
	2.	Air holes at burner inlet blocked	2.	Clean out air holes at burner inlets. Pe-
				riodically repeat as needed
	3.	Burner flame holes blocked	3.	Remove blockage
	4.	Improper venting or excessive blockage	4.	Have the vent system inspected, includ-
				ing the termination cap. Remove any
				restrictions or obstruction
	5.	Excessive amounts of embers and pan	5.	Clear excess embers until a minimum
		material		gap of 1/2" remains under the grate

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