Desa VT36NA, CTDV36NRA, VT36PA installation manual Troubleshooting, Observed Problem Possible Cause

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TROUBLESHOOTING

Note: For additional help, visit DESA’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a quali- fied service person should service and repair heater.

TROUBLESHOOTING

29

CAUTION: Never use a wire, needle, or similar object to clean pilot. This can damage pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor. Nut is located behind the mounting bracket

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace pilot assembly

7.Replace pilot assembly

When ignitor button is pressed, there is spark at pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Gas control knob not in PILOT position

3.Gas control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply (propane/LP models only)

6.Pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn gas control knob to PILOT position

3.Press in gas control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is re- moved

5.Contact local propane/LP gas company

6.Clean pilot (see Cleaning and Mainte- nance, page 28) or replace pilot assembly

7.Replace gas control

Pilot lights but flame goes out when control knob is released

1.Gas control knob not fully pressed in

2.Gas control knob not pressed in long enough

3.Equipment shutoff valve not fully open

4.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This prob- lem could be caused by one or both of the following:

A)Low gas pressure

B)Dirty or partially clogged pilot

5.Thermocouple connection loose at con- trol valve

6.Thermocouple damaged

7.Control valve damaged

1.Press in gas control knob fully

2.After pilot lights, keep gas control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local natural or propane/LP gas company

B)Clean pilot (see Cleaning and Maintenance, page 28) or replace pi- lot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace pilot assembly

7.Replace control valve

For morevisit www..com

111250-01A

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Contents For Your Safety What to do if YOU Smell GAS For Your SafetySafety Information Table of ContentsLocal Codes Safety Information Product IdentificationLocation and Space Requirements Product FeaturesPRE-INSTALLATION Preparation Framing and Finishing ClearancesBalcony with Perpendicular Side Wall Location of Termination CAPInstallation Precautions Venting Installation InstructionsInstallation Planning Horizontal Termination InstallationVent Pipe Connections Installing Horizontal Vent Cap Noncombustible Exterior Square Termination Horizontal Termination ConfigurationsCorner and Alternate Installation Venting with Two 90 Elbows Horizontal System Installation Using TWO ElbowsFlat Ceiling Installation Installation for Vertical TerminationVenting with One 90 Elbow Vertical Termination ConfigurationsVertical Venting High Altitude InstallationParts Lists for Venting Kits and Components Fireplace InstallationInstalling Optional Blower Accessories Check GAS TypeAttaching Speed Control to Firebox Model BKT InstallationBlower Model BKT Blower Wiring DiagramInstallation Items Needed Installing GAS Piping to Fireplace LocationInstallation Items Needed Connecting Fireplace to GAS SupplyPressure Testing Gas Supply Piping System Checking GAS ConnectionsInstalling Remote Receiver Installing Optional Wall Mount Switch GWMS2Pressure Testing Fireplace Gas Connections REMOVING/REPLACING Glass Door Cleaning Glass DoorRemoving Louver Panels Removing Glass DoorInstalling Left Side Brick Panel Installing LOGS, Lava Rock and Glowing EmbersInstalling Logs No and No Manual Lighting Procedure For Your Safety Read Before LightingOperating Fireplace Lighting InstructionsON/OFF Series Model Ghrcb Optional HAND-HELD Remote OperationThermostat Series Model Ghrctb Pilot Assembly Operating Optional Blower AccessoryInspecting Burners Operating Optional GWMT1 Wall Mounted ThermostatGlass Door Cleaning and MaintenancePilot and Burners LogsObserved Problem Possible Cause TroubleshootingObserved Problem Possible Cause Remedy Above Gas leak. See Warning statementCTDV36NRA Illustrated Parts BreakdownVT36PRA, VT36PRBA VT36PA, VT36PBA, VT36PRA, VT36PRBA, CTDV36NRA Parts ListService Hints Replacement PartsTechnical Service SpecificationsOwners Registration Form Postage Required Flexible GAS Line Connector GA5081 AccessoriesPROPANE/NATURAL GAS Conversion KIT Manual Blower KIT BKWarranty Information

VT36PA, CTDV36NRA, VT36NA specifications

The Desa VT36NA, CTDV36NRA, and VT36PA are popular models in the realm of gas fireplaces, providing efficient heating solutions while enhancing the aesthetic appeal of any space. These models are designed to deliver comfort, convenience, and sophisticated design, making them ideal choices for residential and commercial applications.

One of the standout features of these models is their innovative heating technology. Utilizing advanced gas control systems, they offer precise temperature management, allowing users to enjoy consistent warmth with ease. The inclusion of a variable speed blower ensures better air circulation, maximizing the heating efficiency and comfort level throughout the room.

The VT36NA model boasts a direct vent design, which means it draws air for combustion from outside, ensuring that indoor air quality remains untainted. This feature is particularly beneficial in tightly sealed homes where indoor air quality can be compromised. The dual venting option also provides flexibility in installation, allowing for either horizontal or vertical venting, which adds to the model's versatility.

The CTDV36NRA, on the other hand, is designed with a contemporary aesthetic in mind, featuring a sleek and modern front that complements any modern décor. With a variable flame height option, users can easily adjust the fire intensity according to their preferences, providing both ambiance and warmth. The accent lighting feature further enhances the visual appeal, allowing the fireplace to become a focal point in any room.

The VT36PA model is equipped with enhanced safety features, including an automatic shut-off system and flame supervision devices. These safety measures provide peace of mind while operating, ensuring that the fireplace is both effective and secure for regular use. Additionally, the model is capable of using either natural gas or propane, adding versatility to fuel options depending on user preference or availability.

In terms of energy efficiency, all three models meet rigorous standards, making them environmentally friendly options for heating. With their low emissions and high-efficiency ratings, they contribute to reducing overall energy consumption.

Overall, the Desa VT36NA, CTDV36NRA, and VT36PA models offer a blend of functionality, modern technology, and aesthetic appeal. With their range of features and customizable options, they are ideal for those looking to enhance their living spaces with reliable heating solutions that also serve as elegant focal points. Whether for a cozy family gathering or a modern entertainment area, these fireplaces provide both comfort and style, making them excellent additions to any home.