NorthStar® Navigation Cube Troubleshooting
Problem: | Likely Cause | What To Do |
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Braava is not | Cube and robot | Turn on the Cube and place it on a raised surface. Point the |
connecting to the | position | blue light toward an open area of the room. |
Cube. |
| Place Braava on the floor 6 to 8 feet away from the Cube, |
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| facing toward the Cube. Turn Braava on. |
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| With a dry cloth on Braava, press the Sweep button. Braava |
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| should drive toward the Cube and connect with the Cube |
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| within 30 seconds. |
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| If the blue Navigation Indicator lights turn solid blue on |
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| Braava, it has connected to the Cube. It is ok if the Cube |
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| continues flashing. |
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| If Braava is not able to drive straight, see “Not Driving |
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| Properly” in the General Troubleshooting chart |
Cube won’t turn on. | C Batteries are | Replace with new C batteries and confirm batteries are |
| dead or inserted | facing the correct direction. |
| incorrectly |
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Cube light is red. | C Batteries are dead | Replace with new C batteries. |
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Cube turns off while | Signal interference | Make sure Cube is not placed within 5 feet of a Plasma |
Braava is cleaning. |
| or LCD television and that the Cube is not in a room with |
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| fluorescent lighting turned on. |
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| Braava is out of | When Braava travels out of range, it is normal for the Cube |
| range | to turn off. When Braava returns it will send a message to |
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| the Cube to turn it back on. |
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Multiple Cubes are | Cube position | Braava must be able to encounter a second Cube while |
set up, but Braava |
| cleaning to use it. Make sure the second Cube is not isolated |
is only using one |
| in an area where Braava cannot get to it. |
Cube. |
| Try placing Cubes with just 15 feet between them to help |
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| Braava connect, then move the Cubes farther apart for |
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| subsequent cleaning cycles. Do not move the Cubes while |
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| Braava is cleaning. |
Multiples Cubes are | Cube channels | Confirm the Cubes in use all have different channels. The |
set up, but Braava |
| channel number can be found on the bottom of each Cube. |
is |
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many areas. |
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Problem: | Likely Cause | What To Do |
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Leaking or leaving | Loose wick or fill | Check the fill cap and the wick cap and make sure both are |
puddles. | cap | securely sealed shut. Fluid will dispense at a faster rate if |
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| these caps are not sealed. |
Not wicking fluid. | Wick cap requires | Refer to Reservoir Pad maintenance for instructions to |
| replacement | replace the wick cap. |
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