FMI FVF30PW, FVF24PW, FVF18PW installation manual Troubleshooting, Observed Problem Possible Cause

Page 17

OWNER’S MANUAL

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at ODS/pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace pilot assembly

7.Replace pilot assembly

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply

6.ODS/pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is re- moved

5.Contact local propane/LP gas company

6.Clean ODS/pilot (see Cleaning and Maintenance, page 20) or replace ODS/ pilot assembly

7.Replace gas control

ODS/pilot lights but flame goes out when control knob is released

1.Control knob not fully pressed in

2.Control knob not pressed in long enough

3.Equipment shutoff valve not fully open

4.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This prob- lem could be caused by one or both of the following:

A)Low gas pressure

B)Dirty or partially clogged ODS/pilot

5.Thermocouple connection loose at con- trol valve

6.Thermocouple damaged

7.Control valve damaged

1.Press in control knob fully

2.After ODS/pilot lights, keep control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local propane/LP gas com- pany

B) Clean ODS/pilot (see Cleaning and Maintenance, page 20) or replace ODS/ pilot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace pilot assembly

7.Replace control valve

www.desatech.com

Continued

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Contents Save this manual for future reference What to do if YOU Smell GASSafety Information Remote Control Accessories Product FeaturesLocal Codes UnpackingProviding Adequate Ventilation AIR for Combustion and VentilationUnusually Tight Construction Confined and Unconfined SpaceDetermining if You Have a Confined or Unconfined Space AIR for Combustion VentilationDetermining FRESH-AIR Flow for Heater Location Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside Building Check GAS Type InstallationMinimum Fireplace Clearance to Combustible Materials LOG Sizing RequirementsMinimum Noncombustible Material Clearances If Using MantelMantel Clearances Determining Minimum Mantel Clearance When using a HoodFloor Clearances Determining Minimum Mantel ClearanceInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Area of Various Standard Round FluesAttaching Base Assembly to Fireplace Floor Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping SystemPressure Testing Heater Gas Connections Installing Logs Installing GWMS2 Optional Wall Mounted SwitchItems Included for Installation Connecting to Log SetLighting Instructions For Your Safety Read Before LightingOperating Heater Optional Remote Operation Manual Lighting ProcedureTo Turn OFF GAS To Appliance Pilot Flame Pattern Inspecting BurnersBurner Primary AIR Holes Main BurnerObserved Problem Possible Cause TroubleshootingMaintenance, Observed Problem Possible Cause RemedyGas leak. See Warning statement at Replacement Parts Cleaning and MaintenanceService Hints AccessoriesTechnical Service SpecificationsHeat Majic LOG Models FVF18PW, FVF24PW, FVF30PW Illustrated Parts BreakdownKEY Part Number for FVF18PW FVF24PW FVF30PW Description QTY Parts ListLimited Warranty VENT-FREE PROPANE/LP GAS LOG Heaters Warranty Information

FVF18PW, FVF30PW, FVF24PW specifications

The FMI FVF18PW, FVF30PW, and FVF24PW are part of a premier line of electric fireplaces, expertly designed to merge efficiency, luxury, and convenience. Each model boasts distinct features tailored to meet varying needs, making them ideal choices for homeowners seeking a stylish, modern heating solution.

The FMI FVF18PW is a compact yet powerful fireplace, providing an elegant ambiance to smaller spaces. Its sleek design is complemented by a high-efficiency heating system that allows for rapid warming. Utilizing advanced LED technology, the FVF18PW offers realistic flame effects, recreating the allure of a traditional fire without the associated hassles. This model includes several user-friendly controls, enabling you to customize the flame brightness and heat settings, ensuring both comfort and energy savings.

Moving on to the FMI FVF24PW, this model strikes a perfect balance between size and efficiency. Ideal for medium-sized rooms, the FVF24PW features an impressive heat output paired with a stunning visual display. One remarkable characteristic of this unit is its built-in thermostat, which helps maintain consistent temperatures while optimizing energy consumption. The flame effects can be modified to suit your mood, offering a range of colors and intensities, transforming your living space into a cozy retreat.

At the top of this exceptional line, the FMI FVF30PW is a robust fireplace engineered for larger areas, providing significant heat output without compromising on style. This model incorporates innovative heating technologies, including an advanced fan system that distributes warmth evenly throughout the room. The FVF30PW also features customizable flame settings, allowing users to create their desired atmosphere, whether for a relaxing evening or a festive gathering. Additionally, the unit comes with a remote control, enhancing convenience by allowing you to adjust features from anywhere in the room.

Across the FVF series, safety is a paramount concern. Each model is equipped with automatic shut-off features and overheat protection mechanisms for peace of mind. These electric fireplaces are also energy-efficient, providing warmth without the emissions associated with traditional wood-burning options.

In summary, the FMI FVF18PW, FVF30PW, and FVF24PW electric fireplaces combine state-of-the-art technology with beautiful design, bringing warmth, ambiance, and safety to your home. Whether you opt for the compact elegance of the FVF18PW, the versatile allure of the FVF24PW, or the powerful efficiency of the FVF30PW, each model offers a unique solution tailored to enhance your living space.
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