CyberPower PR6000LCDRTXL5U, PR50000LCDRTXL5U Service Information, FREQUENTLY ASKED QUESTIONS FAQs

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SERVICE INFORMATION

SERVICE INFORMATION

FREQUENTLY ASKED QUESTIONS (FAQs)

What types of equipment are NOT allowed to be plugged into the UPS?

Any device which exceeds the unit’s VA/Watt rating should not be plugged into the UPS. High drain devices, medical equipment, and aquatic equipment also void the unit’s warranty. Below is a list of other devices that also void the warranty.

Laser printers

Space heaters

Copiers

Paper shredders

Vacuums

Curling Irons

Can I increase the runtime by hooking up multiple UPS units in a row?

This configuration is called “daisy-chaining” and will void the UPS’s warranty.

Can I hookup a surge strip to the UPS unit?

No. Surge strips cannot be installed before or after the UPS unit. Doing so will void the UPS’s warranty. If you require additional outlets, upgrade your UPS to a model that has more outlets, or simply add an additional UPS to your existing configuration. If you need a longer input cord, you can purchase a UL certified extension cord that is rated for the respective current of the unit. This cord MUST be a single-outlet extension cord.

Should the cooling fan on my CyberPower UPS be running at all times?

No. The internal cooling fan will only run when it’s required. CyberPower UPS systems utilize an internal thermal sensor which activates the fan when the temperature exceeds a certain threshold. When the UPS is running Online (off AC power), it is completely normal for the fan to not be running.

Do I have to have the UPS turned on in order for it to charge?

No. The UPS will charge the battery whether the unit is turned on or turned off.

My LCD screen shuts off after 15-30 seconds of inactivity. Is there a way to keep the LCD screen illuminated at all times?

No. The LCD display will only light up when the Select button is pressed. This extends the life of the LCD screen and is part of the energy saving design of our UPS systems.

NEED ADDITIONAL HELP?

Contact the Tech Support department with installation, troubleshooting, or general product questions.

CyberPower Technical Support

Phone: 1-877-297-6937

Email: tech@cpsww.com

Web: www.CPSww.com

Mail: 4241 12th Avenue E, Suite 400 Shakopee, MN 55379

Hours of Operation:

Monday – Friday, 8:00am – 5:00pm (CST)

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Contents User’s Manual PR5000LCDRTXL5U/ PR6000LCDRTXL5UK01-0000124-02 IMPORTANT SAFETY INSTRUCTIONS UNPACKINGINSTALLING YOUR UPS SYSTEM SYSTEM BLOCK DIAGRAMHARDWARE INSTALLATION GUIDE AUTOMATIC VOLTAGE REGULATORAVRBASIC OPERATION FRONT/REAR PANEL DESCRIPTIONHARDWARE INSTALLATION HARDWARE INSTALLATIONSAFETY PRECAUTIONS RACKMOUNT INSTALLATIONVERTICAZL/TOWER INSTALLATION ELECTRICAL INSTALLATIONSAFETY PRECAUTIONS DEFINITION FRO ILLUMINATED LCD INDICATORS MAIN FEATURESMULTIFUNCTION LCD READOUT BASIC OPERATIONTOGGLE SCREENS MAINTENANCE Battery ReplacementSafety Precautions Replacement BatteriesTECHNICAL SPECIFICATIONS PRODUCT REGISTRATION & WARRANTY Limited Warranty and Connected Equipment GuaranteeProduct Registration SERVICE INFORMATION FREQUENTLY ASKED QUESTIONS FAQsNEED ADDITIONAL HELP?