Philips 50PF9967D/10, 42PF9967D/10, 32PF9967D/10 instruction manual Before calling service

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Before calling service

Symptoms	Items to Check and Actions to follow
Poor Picture	•	Have you selected the correct TV system in the manual installation menu?
	• Is your TV or house aerial located too close to loudspeakers, non-earthed audio
		equipment or neon lights, etc?
	•	Mountains or high buildings can cause double pictures or ghost images.
		Sometimes you can improve the picture quality by changing the direction of the
		aerial.
	•	Is the picture or teletext unrecognisable? Check if you have entered the correct
		frequency. See Installation, Manual installation, p. 18.
	• Are brightness, sharpness and contrast out of adjustment?
		Select Factory settings in the Setup, General menu, p. 20.
No Picture	• Are the supplied cables connected properly ? (The aerial cable to the TV, the
		other aerial to your recorder, the VGA cables to the display, the power cables.)
	•	Has the child lock been switched off ?
	•	Is your PC switched on ?
	• Do you see a black screen and the indicator in front of the TV lights up blue,
		this means that the display mode is not supported. Switch your VGA-source to
		a correct display mode.
	• In case of weak or bad signal, consult your dealer.
Digital distortion	The low quality of some digital picture material may be the cause of digital image
	distortion. In this case select the Soft setting using the Picture menu, Smart
	Picture, without changing the picture settings manually.
No sound	•	No sound on any channel? Check the volume isn’t at minimum.
	•	Is the sound interrupted with the mute key ¬?
No solution found	Switch your TV off and then on again once. Never attempt to repair a defective
for your picture or	TV yourself. Check with your dealer or call a TV technician.
sound problem ?
Scanning has failed	(After checking the installation/signal from aerial) Either:
	•	Your aerial is not pointing properly at the digital TV transmitter;
	•	Your aerial installation needs to be upgraded:
	•	You are not in the coverage area to correctly receive digital television.
	For a proper diagnosis, call our electrical retailer.
Remote control	• Check if the remote control is in the correct mode.
	• If your TV no longer responds to the remote control, the batteries may be dead.
	• You can still use the MENU key and the -/+ keys on the right side of your TV.
Standby	Your TV consumes energy in the standby mode. Energy consumption contributes
	to air and water pollution. Power consumption: 2 W.
No stable or not	Check if you have selected the correct VGA mode in your PC.
synchronised VGA
picture

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