American Water Heater 6510319 installation instructions Troubleshooting Chart

Flame Guard® Safety System Operational Checklist

1.Manifold gasket properly sealed.

2.Viewport not damaged or cracked.

3.Flame-trap free of debris and undamaged.

4.Two piece wire connector properly installed.

5.No leaks at pilot and manifold connection.

6.Manifold door screws securely tightened.

TROUBLESHOOTING CHART

PROBLEM

BURNER WILL NOT IGNITE

SMELLY WATER

BURNER FLAME YELLOW-LAZY

PILOT WILL NOT LIGHT OR REMAIN LIT

HIGH OPERATION COSTS

INSUFFICIENT HOT WATER

	POSSIBLE CAUSE(S)		CORRECTIVE ACTION
1.	Pilot not lit	1.	Light pilot
2. Thermostat set too low		2.	Turn temp. dial to desired temperature
3.	No gas	3.	Check with gas utility company
4. Dirt in the gas lines		4.	Notify utility-install trap in gas line
5.	Pilot line clogged	5.	Clean, locate source and correct
6. Main burner line clogged		6.	Clean, locate source and correct
7.	Defective thermocouple	7.	Replace thermocouple
8.	Defective thermostat	8.	Replace thermostat
9. Heater installed in a confined area		9.	Provide fresh air ventilation
1.	Sulfides in the water	1.	Replace the anode with a special anode
1.	Insufficient secondary air	1.	Provide ventilation to water heater
2.	Low gas pressure	2.	Check with gas utility company
3.	Flue clogged	3.	Clean, locate source and correct
4.	Main burner line clogged	4.	Clean, locate source and correct
5.	Heater installed in a confined area	5.	Proper fresh air ventilation
6.	Obstruction in main burner orifice	6.	Clean or replace orifice
1.	Air in gas line	1.	Bleed the air from the gas line
2..	No gas	2.	Check with gas utility company
3.	Dirt in gas lines	3.	Notify utility-install dirt trap in gas line
4.	Pilot line or orifice clogged	4.	Clean, locate source and correct
5.	Thermocouple connection loose	5.	Finger tighten; then 1/4 turn with wrench
6.	Defective thermocouple	6.	Replace thermocouple
7.	Cold drafts	7.	Locate source and correct
8.	Thermostat ECO switch open	8.	Replace thermostat
9.	Temperature limit switch in combustion chamber	9.	Call 1-800-999-9515
10.	activated	10.	Replace igniter pilot assembly
	Defective igniter
11.	Flammable vapors incident, Flame Guard® function	11.	Replace water heater, eliminate flammable vapors
12.	utilized	12.	source. Call 1-800-999-9515
	Low gas pressure		Check with gas utility company
13.	Air for combustion obstructed	13.	See maintenance section for inspection and
			cleaning of flame trap
1. Thermostat set too high		1. Set temperature dial to lower setting
2. Sediment or lime in tank		2. Drain/flush-provide water treatment if needed
3. Water heater too small for job		3.	Install adequate heater
4.	Wrong piping connections	4. Correct piping-dip tube must be in cold inlet
5.	Leaking faucets	5.	Repair faucets
6.	Gas leaks	6. Check with utility-repair at once
7.	Wasted hot water	7.	Advise customer
8. Long runs of exposed piping		8.	Insulate piping
9. Hot water piping in exposed wall		9.	Insulate piping
1.	Thermostat set too low	1.	Turn temperature dial to desired setting
2.	Sediment or lime in tank	2.	Drain/flush-provide water treatment if needed
3.	Water heater too small	3.	Install adequate heater
4.	Wrong piping connections	4.	Correct piping-dip tube must be in cold inlet
5.	Leaking faucets	5	Repair faucets
6.	Wasted hot water	6.	Advise customer
7.	Long runs of exposed piping	7.	Insulate piping
8.	Hot water piping in outside wall	8.	Insulate piping
9.	Low gas pressure	9.	Check with gas utility company

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