Genie 2042, 2022, 2024 manual Troubleshooting Guide Operation, Problem What to do

Page 27

 

TROUBLESHOOTING GUIDE - OPERATION

FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM

 

 

 

 

 

 

PROBLEM

 

WHAT TO DO

 

Opener does NOT run

• Check power source.

 

 

 

from Wall Console.

– Plug a lamp into outlet used for power head. If lamp works, power source is OK.

–If not, check fuse or circuit breaker.

•If power is OK.

–Check connections at power head terminals and at Wall Console.

•Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace.

 

Opener runs, but door

 

• Make sure carriage is engaged to carriage slide.

 

 

 

does NOT move.

 

– Place carriage lever in lock position.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Check to make sure chain/belt is not broken or OFF its track.

 

 

 

 

 

• Check FORCE ADJUSTMENT (See section

6

). Door opener will NOT run more

 

 

 

 

 

 

than 30 seconds each way if door does not

move.

 

 

 

 

Opener works from Wall

 

• Program remote control code into receiver memory (See section

 

).

 

 

 

 

7

 

 

 

Console, but NOT from

 

• Replace remote control battery (See section

 

 

 

).

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

 

remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote control has

 

• Relocate remote control inside car and or point remote control at garage door.

 

 

 

less than 25 feet

 

• Replace battery (See section

8

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

operating range or no

 

• Reposition door opener antenna.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

operation.

 

• Red LED blinks while button is being pushed or LED does not come ON - battery is

 

 

 

 

 

low, replace battery.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door starts down, then

 

• If a NEW installation, check Door Arm position, (See section

 

).

 

 

 

 

2

 

 

 

STOPS and goes back

 

• Check if Safe-T-Beam®Red LED is flashing.

 

 

 

 

 

up.

 

• Check Safe-T-Beam®system for beam obstruction or misalignment of lenses.

 

 

OR

 

Realign or replace Sensors. (See section

 

3

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Check "CLOSE FORCE" adjustment (See section

 

 

).

 

 

 

 

 

 

6

 

 

 

Safe-T-Beam®System

 

• Check garage door for binding.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• If an operational problem exists, and opener will not run closed. The opener can be

 

 

malfunction.

 

forced to close as follows (See section

 

 

). Hold the wall console down until door is

 

 

 

5

 

 

 

 

 

completely closed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Disconnect the Safe-T-Beam®System from the opener and contact an authorized

 

 

 

 

Genie® Dealer or The Genie Company at 1-800-35-GENIE.

 

 

Door starts down, then

 

• Check CONTACT REVERSE (See section

 

).

 

 

 

 

 

 

 

 

6

 

 

 

 

STOPS before it is

 

• Check garage door for binding.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

closed.

 

• Wires shorted. Staples can cut insulation and short wires. Repair or replace.

 

 

 

OR

 

• Check "CLOSE FORCE" adjustment (See section

6

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door will only open.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door starts up, but

 

• Be sure door, opener, and springs are in good repair, properly lubricated and

 

 

 

 

 

STOPS before it’s

 

balanced (See Maintenance section

 

 

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

completely open.

 

• Check "OPEN" limit setting (See section

 

 

 

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Check "OPEN FORCE" adjustment (See

 

section

 

 

 

).

 

 

 

 

 

6

 

 

 

 

 

• WARNING: If you suspect a problem with the garage

 

 

door hardware or springs, contact

 

 

 

 

 

an authorized Genie® Dealer or a trained door system technician, or contact The Genie

 

 

 

 

 

 

 

 

Company at 1-800-35-GENIE.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door will only run in

 

• Check door balance, condition, and door spring.

 

 

 

close direction.

 

• Check "OPEN FORCE" adjustment (See section

6

).

 

 

 

 

 

 

• WARNING: If you suspect a problem with the garage

 

 

door hardware or springs, contact

 

 

 

 

 

 

an authorized Genie® Dealer or a trained door system technician, or contact The Genie

 

 

 

 

 

Company at 1-800-35-GENIE.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door opener starts for

 

• Was a remote control lost or stolen? Erase all remote control codes from receiver

 

 

 

no reason.

 

memory and reprogram (See section

 

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Console stuck on Wall Console or remote.

 

 

 

 

 

• Check CLOSE limit switch setting (See section

 

).

 

 

 

 

6

 

 

 

 

 

• Wires shorted. Staples can cut insulation and short

 

wires. Repair or replace.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Noisy operation.

 

• Be sure all fasteners are tight.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Be sure door and opener are in good repair, properly lubricated and balanced (See

 

 

 

 

 

Maintenance section

10

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PN 37026501206

01/27/2012

27

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 26 Page 28
Image 27
Page 26 Page 28
Contents Models 2022/2024/2042 Safety Information Table of Contents Opener FeaturesSafety Features With a bracing kit. Refer to Section Check the wall directly above the garageIs your sectional garage door made Must be added to these type doors. If this isTypical Sectional Door Installation Parts Identification Not Shown Full Size Recommended ToolsDo not Return to Point of Purchase Piece Rail Hardware Assembled View ChainPener Assembly Important Installation InstructionsBelt Assembly for Chain Drive Opener Opener Installation Header and Door Mounting Brackets Finding header bracket mounting locationDo not move door spring Mounting the header bracket Mounting the assembly Mounting the OpenerGetting started Door Bracket Install Door ArmsWall Console location Wall Console Installation2a. Wiring If pre-wired 2b. Wiring If not pre-wiredDo not install rear cover yet Mounting Securely fasten wiresAFE-T-BEAMSYSTEM Installation 3a. Wiring If not pre-wiredMounting Safe-T-BeamSource Red LED and Sensor Green LED Route wire from wall to Safe-T-Beamsensors -5b 3b. Wiring pre-wiredWith Grounded Plug Onnecting to PowerWith Permanent Wiring With Power SuppliedSetting & Testing OPEN/CLOSE Limits OOR LimitsClose Travel Limit Keyed Emergency Release Operation Instructions Carriage LockErase OPEN/CLOSE Travel Limit TestingAdjustment UP/DOWN ForceLost or Stolen Remote Rogramming Remote ControlsEmote Control Light BULB/LENS InstallationContact reverse MaintenanceRoutine Monthly Maintenance Door balanceAdvertencia Avertissement Circuit Wiring DiagramProblem What to do Troubleshooting Guide OperationPossible Problem Solution Troubleshooting Guide Power Head LEDTransmitter Compliance Statement
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