HydroSurge 5600 operation manual Trouble Shooting Guide, Problem Cause Correction

Trouble Shooting Guide

Before calling for service, follow the steps below, then MANUALLY REGENERATE your softener.

PROBLEM		CAUSE		CORRECTION
1. Softener delivers hard water	A.	Bypass valve is open	A.	Close bypass valve.
	B.	No salt in brine tank	B.	Add salt to brine tank and maintain salt level
				above water level.
	C.	Insufficient water flowing into brine tank	C. Check salt setting and clean brine line flow
				control if plugged.
	D.	Salt bridged	D.	Break salt bridging – see page 6.
	E.	Loose brine line	E.	Tighten connections at control valve and at
				brine valve.
	F.	Plugged injector assembly	F.	Clean/replace injectors and screen.
2. Intermittent soft water	A.	Control will not draw brine properly	A.	Maintain water pressure at 20 psi minimum.
				Check for restrictions in drain line. Clean or
				replace injector assembly. Check for air leaks
				between control valve and air check valve
				and tighten connections.
	B. Using hot water during regeneration		B.	Avoid using hot water at this time as water
		cycle		heater will fill with hard water.
	C.	Incorrect salt setting	C.	Adjust salt setting.
	D.	Softener capacity too small	D.	Increase capacity by replacing with larger
				unit.
3. Softener regenerates at	A.	Power failure or incorrect setting	A.	Restore power and reset time of day.
wrong time
4. Unit uses too much salt	A.	Improper salt setting	A.	Check salt usage and salt setting.
	B.	Excessive water in brine tank	B.	Remove water. Clean drain line flow control,
				brine line flow control, injector system and
				brine valve.
5. Loss of water pressure	A.	Inlet to control blocked with iron	A.	Clean line to water softener. Remove piston
		buildup or foreign matter		and clean control.
	B.	Iron buildup in water conditioner	B.	Clean control and add resin cleaner to resin
				bed.
6. Iron in conditioned water	A.	Fouled resin bed	A.	Check backwash, brine draw and brine tank
				fill. Clean control and add resin cleaner to
				resin bed.
7. Softener fails to draw brine	A.	Drain line flow control is plugged	A.	Clean drain line flow control.
	B.	Brine line flow control is plugged	B. Clean drain line flow control.
	C.	Injector assembly is plugged	C. Clean/replace injectors and screen.
	D.	Line pressure is too low	D.	Increase line pressure. Line pressure must
				be at least 20 psi (139.9 KPa) at all times.
	E.	Internal control leak	E.	Change seals and spacers and/or piston
				assembly.
8. Drain flows continuously	A.	Foreign material in control	A.	Remove piston assembly and inspect bore,
				remove foreign material and check control in
				various regeneration positions.
	B.	Internal control leak	B. Replace seals and/or piston assembly.
	C. Control valve is jammed in brine or		C.	Replace piston and seals and spacers.
		backwash position
	D.	Drive motor stopped or jammed	D.	Replace drive motor.
9. Softener fails to regenerate	A.	No salt in brine tank	A.	Add salt.
	B.	Injector assembly plugged	B. Clean/replace injectors and screen.
	C.	Salt bridged	C. Break salt bridging – see page 5.
	D.	Insufficient salt used per regeneration	D. Check and adjust salt setting.
	E.	Softener capacity too small	E. Replace softener with larger unit.
10. Softener regenerates every	A.	Softener capacity too small	A.	Replace with larger unit.
night

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