Electrolux 137519000 A (1112) Service Prevention Checklist, Occurrence Possible Cause Solution

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Solutions to Common Problems 25

Service Prevention Checklist

Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this washer.

OCCURRENCE

POSSIBLE CAUSE

SOLUTION

NOISE

 

 

 

 

 

High pitch “jet engine”

A certain amount of motor whine is nor-

 

noise.

mal during the spin cycle.

 

 

 

 

Rattling and clanking

Foreign objects such as coins or safety

Stop washer and check drum. If noise continues after

noise.

pins may be in drum or pump.

washer is restarted, objects may be in pump. Call your

 

 

authorized servicer.

 

 

 

 

Belt buckles and metal fasteners are hit-

To prevent unnecessary noise and damage to drum,

 

ting wash drum.

fasten fasteners and turn items inside out.

 

 

 

Thumping sound.

Heavy wash loads may produce a

Stop washer and redistribute wash load.

 

thumping sound. This is usually normal. If

 

 

sound continues, washer is probably out

 

 

of balance.

 

 

 

 

Vibrating noise.

Washer is not resting firmly on floor.

Move washer so it rests firmly on floor. Adjust leveling

 

 

legs. See INSTALLATION INSTRUCTIONS for details.

 

 

 

 

Shipping bolts and foam block have not

See INSTALLATION INSTRUCTIONS for removing ship-

 

been removed during installation.

ping bolts and foam block.

 

 

 

 

Wash load unevenly distributed in drum.

Stop washer and rearrange wash load.

 

 

 

OPERATING

 

 

 

 

 

Washer does not start.

Electrical power cord may not be plugged

Make sure plug fits tightly in wall outlet.

 

in or connection may be loose.

 

 

 

 

House fuse blown, circuit breaker tripped, or a power outage has occurred.

Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem is a circuit overload, have it corrected by a qualified electrician. If problem is a power outage, call local electric company.

Water supply faucets are not turned on.

Turn on water supply faucets.

Motor is overheated. Washer motor will stop if it becomes overheated.

It will automatically restart after a cool down period of up to 30 minutes (if washer has not been manually turned off).

 

Washer door is not completely closed.

Close door completely.

Washer won’t spin.

Load is too small.

Add 1 or 2 similar items to help balance the load.

 

 

 

Residue left in drum.

Heavily soiled items.

Wipe drum with a nonabrasive household cleanser, then

 

 

rinse. Shake or brush excess dirt and sand from items

 

 

before washing

 

 

 

LCD displays DEMO MODE.

Washer has been programmed to tempo-

Reset the unit to the factory default settings as de-

 

rarily perform a repeating demo cycle.

scribed earlier in Operating Instructions.

 

 

 

Door hesitates to open

Water on bellows may have dried, leaving

Clean residue from door glass and wipe front of bellows

after pressing Touch-2-

residue on door glass during extended

opening with warm water and soap.

Open latch.

non-use or vacation.

 

If issue persists, wipe front of bellows opening with

 

 

 

 

Lemon Pledge® spray or wipes.

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Contents Use & Care Guide Finding Information Table of contentsPlease read and save this guide Keep a record for quick referenceImportant Safety Instructions SafetyRecognize safety symbols, words and labels Prevent FirePrevent Injury and Damage to the Washer Prevent InjuryFeatures Normal Operating Sounds Operating InstructionsOperating Your Washer Prepare items for washing Sort laundry into loads that can be washed togetherPretreat stains and heavy soil Add laundry load to washerPowder Detergent Liquid DetergentOther Wash Products Operating Your WasherDetergent for Prewash Liquid Chlorine BleachEntrapment and TIP-OVER Hazard Start the washerCycle Selection Cycle Selection My Favorite Cycle Washing Temperature Cycle SettingsSpin Speed Soil LevelCycle Options Other Features Washer Settings Chart Stain Removal Guide Stain Removal ProceduresStain Treatment Stain Removal SuggestionsInside Routine Cleaning Preventive Care & CleaningTo Refresh or Clean Inside of Washer Cleaning Dispenser Drawer Area Other Inside Routine Cleaning PreventiveCleaning Procedure Washer Drum Inside Cleaning AggressiveWinterizing Instructions Outside Routine CleaningCommon Washing Problems Solutions to Common ProblemsDo not use chlorine bleach to re Occurrence Possible Cause Solution Service Prevention ChecklistWater Avoid Service ChecklistWarranty Periods Warranty Information

137519000 A (1112) specifications

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