Troubleshooting, Accessories, Customer Service

Troubleshooting

Problem

What to do

System does not function at all • Make sure the power connector is plugged securely into the music center, the power cord is plugged securely into the Acoustimass® module, the power pack and power cord are plugged into operating AC wall outlets, and the module power switch is on.

•Be sure to select a source (CD, AM/FM, etc.).

•Unplug the music center power pack for a minute, then reconnect it. This allows the unit to reset itself after a power surge or power interruption.

No sound		• Turn the music center off for ten seconds, then on again, to re-establish communication
		between the music center and the speakers.
		• Check the connections for any external components. Make sure to select the
		correct source for the desired input.
		• Check the speaker connections.
		• Be sure the CD is placed correctly, label-side up, in the music center, and the cover is
		closed.
		• Increase the volume.
		• Check to see if MUTE is lit in the display. Press MUTE on the remote to unmute the sound.
		• Disconnect any headphones.
		• Connect the FM and AM antennas.

Volume at maximum level		• For Lifestyle® DVD systems, check Zone 2 Protocol in the System Settings menu. This
and cannot be adjusted		must be set to Normal.

Hear only static		• For Lifestyle® DVD systems, check that the FIX adapter cable is plugged into the Zone 2
Hear only static		output. If it is not, replace VAR 3-foot adapter cable with FIX 3-foot adapter cable.

Accessories

The following accessories are available to enhance the flexibility of your Bose® powered speaker system. Contact your Bose dealer or call Bose directly. Refer to the address list enclosed in the product packaging for correct phone numbers.

UB-20: High-quality cast zinc bracket for wall or ceiling mounting.

UFS-20: Slender metal floor stands, 37"H (93.98 cm), elegantly display cube speakers while hiding the speaker wires.

UTS-20: High-quality cast aluminum stands, 7"H (17.78 cm), for placement on a flat surface, like a bookshelf or table.

Customer Service

For assistance, contact Bose customer service. Refer to the address list enclosed in the product packaging for correct phone numbers.

Note: Your Acoustimass powered speaker system should be mounted only in the manner recommended by Bose. Consult the instructions supplied with the mounting accessories.

AM262838_00_V.pdf

December 20, 2001