Viking 15" W Low ice production. Unit Low water level in reservoir, Is running, has run over a

TROUBLESHOOTING GUIDE

PROBLEM	POSSIBLE CAUSE	CORRECTION
Low ice production. Unit	Low water level in reservoir.	Make sure that the reservoir drain plug is
is running, has run over a 48		installed properly. Check the water line to
hour period, and there is		the unit to make sure there are no restrictions
little ice in bin.		or kinks in the line. Check all filters to make sure
		they are not restricted or plugged.
	Distributor tube is restricted.	See “Cleaning the Ice Machine System” section for
		cleaning the unit for proper operation.
	Build-up of deposits on evaporator	See “Cleaning the Ice Machine System”
	plate.	section for cleaning the unit for proper operation.
	Inadequate drain system.	Restriction in drain lines will cause ice in the bin to
		melt to a thinner cube. If using a gravity drain,
		make certain there are no kinks or restrictions in the
		drain lines. If using a drain pump, check the inlet
		screen, discharge line, and vent line for any build-up
		or restrictions.
	Condenser fan air flow is restricted	Make certain the grill in the front of the unit is free
		and open for proper air circulation. Check and
		clean the condenser coil by removing the grill in the
		front of the unit. Clean the condenser with a
		vacuum and brush attachment.
Grid cutter is not cutting	The selector switch is not in the	Set the rocker switch on the grill of the ice
ice slab.	“ON” position.	machine to the “ON” position.
	The grid cutter is not plugged into	Remove the escutcheon panel and plug the
	receptacle.	grid cutter into the receptacle on the side of the
		liner.
	It has not had time to cut	It can take up to 35 minutes to cut through a
	through the slab.	harvested ice slab. This is normal operation.
Ice level is too low.	The ice machine is not level	Use a level to check the unit from side to side and
		front to rear.
	Room temperature is too cold.	Move the unit to an area where temperature is
		above 55oF.
	The selector switch is not in the	Set the rocker switch on the grill of the ice
	“ON” position.	machine to the “ON” position.
Ice level is too high.	The ice machine is not level	Use a level to check the unit from side to side and
		front to rear.
	Room temperature is too warm.	Move the unit to an area where temperature is
		below 90oF.
	Ice deflector is not in place or	Check to see that the ice deflector is in place
	secured properly.	and secured below the grid cutter.
	Bin level sensing tube needs	Adjust the bin level sensing tube by simply
	adjusting.	pressing directly down on the tube 5 inches from
		the front of the tube to get a desired bin level.
Water keeps backing up	Inadequate drain system.	Restriction or improperly installed drain lines
into ice bin (gravity drain).		will cause water to back up into the ice bin. Make
		certain there are no kinks or restrictions in the drain
		lines. If necessary, consult a qualified plumber.
	Foreign material in ice bin drain	Foreign material is restricting or blocking the ice bin
		drain located at the right rear corner of the ice bin.
		The drain will need to be cleared.

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