11 Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, contact the Philips Consumer Care Centre in your country.
Problem | Possible cause |
| Solution |
|
The indicators do | The upper plug is not plugged | Make sure that the head unit is | ||
not light up. | correctly. |
| put into the chamber correctly. | |
| Too much ingredient is added. | Put proper quantity of ingredient | ||
|
|
| evenly at the bottom of the | |
|
|
| chamber as instructed. | |
| There is water in the head unit | Contact the Philips Consumer | ||
| or the indicators are broken. | Care Centre. | ||
The indicators light | You do not press | (Start). | Press | (Start). |
up but the appliance |
|
| ||
The power is disconnected | Follow the instructions in this | |||
does not work. | during processing. |
| user manual. | |
|
| |||
| The appliance is broken. | Contact the Philips Consumer | ||
|
|
| Care Centre. | |
Processing will not | The appliance is broken. | Contact the Philips Consumer | ||
stop. |
|
| Care Centre. | |
The buttons do not | The appliance is broken. | Contact the Philips Consumer | ||
work. |
|
| Care Centre. | |
The beans or rice is | The voltage is too low. |
| Use a household power | |
not ground well. |
|
| regulator. |
|
| Too many beans are added. | Put proper quantity of ingredient | ||
|
|
| as instructed in the "Use the | |
|
|
| appliance" section. | |
| Insuf cient water is added. | Make sure that the water level is | ||
|
|
| between | (the maximum |
|
|
| level indication) and | |
|
|
| (the minimum level indication). | |
| The machine is broken. |
| Contact the Philips Consumer | |
|
|
| Care Centre. | |
EN 19