TROUBLESHOOTING SUGGESTIONS
SYMPTOM | POSSIBLE CAUSE | SUGGESTED REMEDY |
No lights or heat | Warmer unplugged | Plug warmer into appropriate |
(all drawers) |
| receptacle |
| Circuit breaker off or tripped | Reset circuit breaker |
|
|
|
| Internal damage | Contact an Authorized Wells |
|
| Service Agency for repairs. |
No heat (one drawer) | Temperature control not set | Set for desired temperature. |
| Internal damage | Contact an Authorized Wells |
|
| Service Agency for repairs. |
Food dries out | Humidity control (air vent) not set | OPEN air vent for dry operation. |
|
| CLOSE air vent for moist |
|
| operation. |
|
|
|
| Water in pan evaporated or low | Add water to pan. |
|
|
|
Food gets soggy | Food contacting water | Use a Humitrol Rack |
| Water level too high | Water should be no more than |
|
| 1/2" deep |
|
|
|
| Humidity control (air vent) not set | OPEN air vent for dry operation. |
|
| CLOSE air vent for moist |
|
| operation. |
Drawer falls open | Catch roller not extended before | Be sure catch roller is extended |
| closing drawer | before installing drawer. |
| Drawer catch damaged | Contact an Authorized Wells |
|
| Service Agency for repairs. |
Drawer falls out when opened | Drawer stop dirty | Clean and lubricate drawer stop |
|
|
|
| Drawer stop damaged | Contact an Authorized Wells |
|
| Service Agency for repairs. |
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