NETGEAR CG814M manual Check that your Cable Link LED is on

Reference Manual for the Model CG814M Wireless Cable Modem Gateway

—Check that your PC has the IP address of your gateway listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC’s Network Control Panel. Verify that the IP address of the gateway is listed as the default gateway as described in “Verifying TCP/IP Properties“ on page C-6.

—Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

—Check that your Cable Link LED is on.

—If your ISP assigned a host name to your PC, enter that host name as the Account Name in the Basic Settings menu.

—Your ISP could be rejecting the Device MAC Address of your gateway because it does not match the MAC Address of the PC you previousy used to connect to a cable modem. In this case you will need to clone your PCs MAC Address. Refer to “Configuration“ on page 2-11.

6-6 Troubleshooting