Reference Manual for the Model CG814M Wireless Cable Modem Gateway
Cable Link LED Not On
If the Cable Link LED does not light when connected to your cable television cable, check the following:
•Make sure that the coaxial cable connections are secure at the gateway and at the wall jack.
•Make sure that your cable internet service has been provisioned by yor cable service provider. Your provider should verify that the signal quality is good enough for cable modem service.
•Remove any excessive splitters you may have on your cable line. It may be necessary to run a “home run” back to the point where the cable enters your home.
Troubleshooting the Web Configuration Interface
If you are unable to access the gateway’s Web Configuration interface from a PC on your local network, check the following:
•Check the Ethernet connection between the PC and the gateway as described in the previous section.
•Make sure your PC’s IP address is on the same subnet as the gateway. If you are using the recommended addressing scheme, your PC’s address should be in the range of 192.168.0.10 to 192.168.0.254. Refer to “Verifying TCP/IP Properties“ on page
Note: If your PC’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These
•If your gateway’s IP address has been changed and you don’t know the current IP address, clear the gateway’s configuration to factory defaults. This will set the gateway’s IP address to 192.168.0.1. This procedure is explained in “Erasing Configuration“ on page
•Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.
•Try quitting the browser and launching it again.
Troubleshooting |
