NETGEAR CG814M Chapter Troubleshooting, Basic Functions, Go to “Erasing Configuration“ on page

Reference Manual for the Model CG814M Wireless Cable Modem Gateway

Chapter 6

Troubleshooting

This chapter gives information about troubleshooting your CG814M Wireless Cable Modem Gateway. For the common problems listed, go to the section indicated.

•Is the gateway on?

•Have I connected the gateway correctly? Go to “Basic Functions“ on page 6-1.

•I can’t access the gateway’s configuration with my browser.

Go to “Troubleshooting the Web Configuration Interface“ on page 6-3.

•I’ve configured the gateway but I can’t access the Internet. Go to “Troubleshooting the ISP Connection“ on page 6-4.

•I can’t remember the gateway’s configuration password.

•I want to clear the configuration and start over again.

Go to “Erasing Configuration“ on page 5-8.

Basic Functions

After you turn on power to the gateway, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.Verify that the numbered ethernet LEDs come on momentarily.

3.After approximately 30 seconds, verify that:

c.The Local port Link LEDs are lit for any local ports that are connected.

d.The Test LED is not lit.

Troubleshooting 6-1