DirecTV HIRD-E11, HIRD-E25 owner manual Limited Warranty

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LIMITED WARRANTY

Hughes Network Systems (HNS) provides the following limited warranty on your DIRECTV PLUS System from Hughes Network Systems.

This limited warranty is in lieu of all other warranties, whether express, implied, or statutory, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. HNS shall not be liable for damages in excess of the purchase price of the product less reasonable amount for use and wear, or for any incidental, special, punitive, or consequential damages of any nature whatsoever, or for any delays, loss of use, time, profits, revenue or savings, any commercial loss, inconvenience, damage to buyer's or to other person's property, arising from the use or inability to use the product, or otherwise for any failure to perform. HNS neither assumes nor authorizes any customer care center or any other person or entity to assume any other obligation or liability beyond that which is provided for in this limited warranty. No oral or written information or advice given by HNS, its dealers, distributors, agents or employees, shall create a warranty or in any way increase the scope of this warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied warranties, so the above limitations or exclusions may not apply to Purchaser.

This Limited Warranty gives specific legal rights to Purchaser, and Purchaser also may have other rights, which may vary from state to state.

PROVISIONS

Your HNS DIRECTV PLUS System equipment (the satellite dish antenna, the digital satellite receiver, and the remote control) is warranted against defects in materials/workmanship for parts and labor:

Part

HIRD-E1

HIRD-E2

HRMC-1 or HRMC-5

HANT-xx

Satellite Receiver

Satellite Receiver

Remote Control

Dish and LNB(s)

 

Warranty Period

90 days parts

1 year parts & labor

90 days parts

1 year parts

1 year labor

 

 

 

 

This limited warranty does not cover:

∙a unit that has been modified

∙damage from misuse, negligence, or accident

∙any installation, or damages caused by installation

∙

shipments to HNS that are damaged

∙

damage due to lightning (for

 

in transit

 

example, power surges, nearby

∙

removal and reinstallation of

 

strikes)

 

equipment for repair

∙

acts of God

∙

loss of programming

∙

cost of shipping to HNS

 

 

∙

batteries or cables after installation

This limited warranty is not transferable and is valid only in the United States

SERVICE

If you have any questions or encounter any problems, you may contact your authorized HNS dealer or call our Customer Care Center, at 1-800-274-8995. To ensure prompt and efficient service, please have your model and serial numbers handy. Space to note these numbers is provided inside the front cover of this manual. In the event of repair or replacement, you will need these numbers, along with your bill of sale.

RETURN PROCEDURES

In the event that your equipment must be repaired or replaced, you can:

∙contact your authorized HNS dealer or call our Customer Care Center to find the authorized service center nearest you.

OR

∙choose the “replace after receipt” option, whereby you must ship HNS your defective equipment and, once your unit is received, a new or refurbished unit (at the sole discretion of HNS) will be shipped to you.

OR

∙choose the “advance replacement” option, whereby a new or refurbished unit (at the sole discretion of HNS) will be shipped to you after you have provided an accepted credit card number for collateral purposes. Once you receive the replacement part from HNS, return your defective equipment within the specified time period to avoid being charged for the advanced part.

PACKING INSTRUCTIONS FOR EQUIPMENT TO BE RETURNED

1.Call the Customer Care Center. The Customer Care technician will give you an RMA (Return Merchandise Authorization) and a mailing address for returning your unit.

2.If you are returning the digital satellite receiver, please keep your access card and return only the digital satellite receiver . HNS will not replace any additional parts that you may send. Replacement of those parts will be at your expense.

3.Pack the unit in the original box and packing material, if possible, or in other packaging that provides adequate protection for shipping. Include your name and address, the model number, the serial number, and a copy of the bill of sale.

4.Write: "Attention: RMA #" (the number given to you by the Customer Care technician) on the return shipping label.

5.Shipping the unit is at your expense. We do advise that you ship via a traceable means and insure the shipment for the full replacement value.

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Contents HIRD-E25 Directv Important Safety Instructions Installation Service Federal Comunications Commission FCC Regulatory Information Table of Contents Digital Satellite RECEIVER’S How Does All This Work? What You Should Do FirstDirectv Plus System Components Satellite AntennaDigital Satellite Receiver First Look AT the Directv Plus Digital Satellite Receiver Movies Remote ControlChoosing the Best Installing Remote Control BatteriesConnection for Your Entertainment System Hook Up the Audio/S-video SignalsHook Up the RF Signals Hook Up the Audio/Video SignalsFinishing Up Hook Up to a Stereo SystemConnecting the VCR Control Cable Finding the VCR’s Remote Control SensorNow You Can Turn It On Page Basic Navigation Front Panel vs. Remote Control KeysPage Satellite Antenna Installation screen Determine Where to Point Your Satellite Dish AntennaAlignment Result Pop-up Panel Installing and Pointing Your Satellite Dish AntennaChoosing the Antenna Installation Site Selecting a Mounting Option Installation Procedure Installing the Satellite Dish Antenna onto a Wooden SurfaceInstalling and Pointing Your Satellite Dish Antenna Installing the Satellite Dish Antenna onto a Brick Surface Installation Procedure Toggler installation steps Attaching the Reflector onto the LNB Support Arm Installing the Satellite Dish Antenna onto a Metal PoleAssembling the Satellite Dish Antenna Grounding the Base Plate Grounding the Metal Pole MountInstalling and Routing the LNB Coaxial Cable Attaching the LNB to the LNB Support Arm Connecting the Coaxial Cable to the LNBConnecting the Satellite Dish Antenna Routing the LNB Cable to the Satellite ReceiverPositioning the Satellite Dish Antenna Pointing the Satellite Dish Antenna Using the Box Method Page Directv Authorizing Your ServicePage Basic Channel Changing Channel BannerInformation Banner OneLine Guide TurboTuneAlphaTune Alt. Audio Alternate ServicesPage Choosing the Guide Style ON-SCREEN GuidesDescriptions General On-Screen Guide FeaturesCanceling PreSelected Programs Using PreSelectPreSelecting Programs for Taping PreSelecting Programs for ViewingProgram Guide SM. Cell Program Guide LG. Cell Logo Guide Title GuideWatchwordtm Guide Filtering the GuidesTheme Filters Guide Times Channel ListClass Filters Information ScreenDone ViewCancel PreSelect PreSelect To ViewBuy Cancel Purchase Buy OptionsShow Times Page Menu Overview Digital Satellite RECEIVER’S Menu SystemPlaces to go from the Main Menu Main MenuPlaces to go from the Setup Menu Setup MenuCurrent settings overview Things to do in the Setup MenuScheduler Things to do in the Scheduler screenThings to do in the Check Mail screen Check MailMessage EraseLock/Unlock PurchasesPlaces to go from the Purchases screen Things to do on the Purchases screenLocking Procedure Unlocking ProcedureTemporarily Overriding the Lock Preferences Places to go from the Preferences screenThings to do in the Preferences screen Things to do in the Advanced Preferences screen Advanced PreferencesFactory Defaults Demo ModeTV Timer LimitsThings to do in the Limits screen Channel ListsMax Rating Max SpendingThings to do in the Channel Lists screen Places to go from the Channel Lists screenThings to do in the Turbotune Setup screen InstallationPlaces to go from the Installation screen TurboTuneThings to do in the Installation screen Dish TypePosition Things to do in the VCR Setup screen VCR SetupSystem Test Things to do in the System Test screenThings to do in the Watchword WatchWordScreen WatchWord #Programming Mode Programming the Remote ControlCode Scan Code EntryVCR Code Number Programming Your Remote Control Using the Remote ControlIdentifying Codes that Have Been Stored Controlling Other Components Using the AUX ButtonAssigning a Device to a Different Device Key Page Questions a P P E N D I X Answersand a Page Limited Warranty Revision a

HIRD-E11, HIRD-E25 specifications

The DirecTV HIRD-E11 and HIRD-E25 are cutting-edge satellite receivers designed to enhance the television viewing experience by delivering high-quality content and versatile functionalities. Both models cater to the evolving needs of consumers, integrating advanced technologies that enable seamless access to a wide range of channels and services.

One of the main features of both the HIRD-E11 and HIRD-E25 is their support for high-definition (HD) programming, which provides viewers with crystal-clear images and vibrant colors. These receivers are engineered to decode HD signals, allowing subscribers to enjoy premium content in stunning resolution. The HIRD-E25, in particular, offers enhanced capabilities, including 4K video output for an even more immersive viewing experience.

Another notable characteristic of these receivers is their multi-room capabilities. With the installation of additional units, users can watch different channels in various rooms simultaneously, making it an ideal solution for families or households with multiple television sets. This convenience is further enhanced by the use of DirecTV’s Whole-Home DVR system, which enables seamless recording and playback of shows across multiple devices.

The HIRD-E11 and HIRD-E25 are equipped with advanced digital tuners, ensuring better signal reception and reducing the likelihood of interruptions due to weather or other environmental factors. Additionally, the receivers come with built-in support for a wide range of audio formats, including Dolby Digital, ensuring that viewers receive high-quality sound to complement their visual experience.

In terms of usability, these models are designed with user-friendly interfaces that make channel navigation and program selection intuitive. The remote controls are also thoughtfully designed, featuring dedicated buttons for quick access to popular features and functionalities, including the guide, record options, and search capabilities.

Moreover, the HIRD-E25 includes enhanced connectivity options, such as HDMI, USB, and Ethernet ports. This allows users to connect their receivers to a variety of external devices, including gaming consoles and streaming devices, further expanding their entertainment options.

In summary, the DirecTV HIRD-E11 and HIRD-E25 satellite receivers stand out for their combination of high-definition video support, multi-room functionality, advanced tuners, and user-friendly features. With these models, DirecTV continues to provide robust solutions that meet the growing demands of modern television audiences.
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