Bose 321GS manual Troubleshooting

		Reference
Troubleshooting
Problem	What to do
System doesn’t do	• Make sure the unit is turned on.
anything	• Make sure the power cord is inserted securely into the Acoustimass® module and plugged
		firmly into an operating AC wall outlet.
	• Be sure to select a source (CD/DVD, AM/FM, etc.).
	• Unplug the Acoustimass module power cord from the outlet for one minute, then reconnect
		it. This allows the unit to reset itself. After reconnecting the power cord, wait for the mes-
		sage, “BOSE 321” to appear on the media center display.
Disc won’t eject	• Turn off the unit.
	• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
		nect it. This allows the unit to reset itself.
	• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
		nect it. This allows the unit to reset itself.
	• Before powering on, press and hold STOP/EJECT.
No sound	•	Increase the volume.
	• Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con-
		trol to unmute the sound.
	• Make sure the module cable and speaker cable are firmly seated in the media center jacks
		and the multi-pin connector on the other end is firmly seated in the Acoustimass module
		jack.
	•	Check speaker connections.
	• Turn the media center off for 10 seconds, then on again, to restore communication
		between the media center and the speakers.
	• Check the connections for any external components. Make sure to select the correct
		source for the desired input.
	• Be sure the disc is placed correctly, label-side up, in the CD tray.
	• Connect the FM and AM antennas.
	• Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.
		This allows the unit to reset itself.
Sound, but no picture	• Make sure the TV is on.
	• When playing a DVD or other video source, make sure the TV is set for TV/Video. See
		“Make note of the video input jack you use” on page 17.
Remote control is	• Check batteries and their polarity (+ and –). See “Replacing the remote control batteries”
inconsistent or does not		on page 44.
work	• Point the remote control at the media center.
Radio does not work	• Make sure antennas are connected properly.
or has poor reception	• Move AM antenna at least 20 inches (50 cm) from the media center.
	• Adjust antenna position to improve reception.
	• AM antenna must be upright.
	• Move antennas farther from TV or other electronic equipment.
	• You may be in an area of weak signal coverage.
DVD or CD does not	• Check to see if the play symbol in the display is lit.
play	• After pressing the CD/DVD button, wait a few seconds before pressing Play.
	• Make sure the disc is properly inserted (label side up).
	• Eject the disc and try loading it again.
	• There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 44.
	• The disc may be defective. Try another disc.
	• Make sure region codes for both the DVD and player match. See “Check for region code
		compatibility” on page 5.

English

AM271966_00_V.pdf August 18, 2003

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