Troubleshooting Guide
!
Only a qualified service technician should perform electrical and mechanical adjustments or repairs. Always disconnect power before attempting any maintenance procedures.
PROBLEM
PROBABLE CAUSE
SOLUTION
| Freezer will not run or | Freezer not plugged in |
| Plug in machine |
| |
|
|
| ||||
| freeze down |
|
|
|
| |
|
|
| Circuit breaker tripped or fuse |
| Reset breaker or |
|
|
|
| blown |
| replace fuse |
|
|
|
| Freezer in "CLEAN" position |
| Switch to "FREEZE" |
|
|
|
|
|
|
|
|
|
|
| Dasher or blades not installed |
| Install dasher and blades |
|
|
|
|
|
|
|
|
|
|
| Obstructed cooling air flow |
| Allow 6"(15cm) on sides |
|
|
|
|
|
|
|
|
|
|
| Freezer in Standby mode |
| Switch to "FREEZE" |
|
|
|
|
|
|
| |
| Product too soft | Improper consistency control setting |
| Readjust consistency control |
| |
|
|
|
|
|
|
|
|
|
| Mix soft, no overrun |
| Product broken down |
|
|
|
|
|
| Drain and refill with |
|
|
|
|
|
| fresh mix |
|
|
|
| Carburetor set incorrectly |
| Readjust carburetor |
|
|
|
|
|
|
|
|
|
|
| Extended |
| Use "STANDBY" during slow |
|
|
|
|
|
| business periods |
|
|
|
|
|
|
|
|
|
|
| Improper product taste |
| Check date code. Use |
|
|
|
|
|
| only fresh mix |
|
|
|
|
|
|
|
|
|
|
| Used rerun/leftover mix |
| Use only fresh mix |
|
|
|
|
|
|
|
|
|
|
| Frozen product too fluffy and icy |
| Draw out 1 quart (1 liter), |
|
|
|
| (Product frozen too long, low draw) |
| dispose of product. |
|
|
|
|
|
| Allow product to refreeze. |
|
|
|
|
|
|
| |
| Frozen product too | Consistency control set too firm |
| Readjust consistency control |
| |
| stiff, or freezer runs | Dispensing valve not fully closed |
| Close valve, lubricate |
| |
| continuously |
|
| properly |
| |
|
|
|
|
|
| |
| Frozen product not | Power switch OFF |
| Turn Power Switch to ON |
| |
| dispensing | Insufficient mix in storage hopper, |
| Refill storage hopper |
| |
|
|
| light on, beeper |
|
|
|
|
|
| Carburetor in off position, |
| Set carburetor to proper hole |
|
|
|
| between holes |
| size |
|
|
|
| Carburetor inlet hole clogged |
| Unclog carburetor |
|
|
|
| Foam buildup, liquid mix cannot |
| Remove foam from hopper |
|
|
|
| feed properly |
| using sanitized utensil |
|
|
|
| Drive belt broken or off of pulley |
| Replace or repair |
|
|
|
| Machine in STANDBY mode |
| Set switch to FREEZE |
|
| Liquid coming out of | Worn, defective or improperly |
| Replace and lubricate per |
| |
| drain tube, front of | installed seal |
| manual |
| |
| freezer |
|
|
|
| |
|
|
|
|
|
|
|
Page 20 | Crathco® 5512 Manual |
|
|