The lights do not work
■Is a light bulb loose in the socket or burned out? See “Changing the Light Bulbs.”
■Is the dispenser light set to OFF? The dispenser light will operate only when the levers are pressed. If you want the dispenser light to stay on continuously, set the dispenser light to ON, or NIGHT LIGHT or AUTO or HALF or DIM. See “Water and Ice Dispensers.”
■Is the dispenser light set to NIGHT LIGHT or AUTO? If the dispenser is set to the NIGHT LIGHT or AUTO mode, be sure the dispenser light sensor is not blocked. See “Water and Ice Dispensers.”
Temperature and Moisture
Temperature is too warm
■New installation? Allow 24 hours following installation for the refrigerator to cool completely.
■Door(s) opened often or left open? Allows warm air to enter refrigerator. Minimize door openings and keep doors fully closed.
■Large load of food added? Allow several hours for refrigerator to return to normal temperature.
■Controls set correctly for the surrounding conditions? Adjust the controls a setting colder. Check temperature in 24 hours. See “Using the Controls.”
There is interior moisture buildup
NOTE: Some moisture buildup is normal.
■Humid room? Contributes to moisture buildup.
■Door(s) opened often or left open? Allows humid air to enter refrigerator. Minimize door openings and keep doors fully closed.
Ice and Water
The ice maker is not producing ice or not enough ice
■Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
■Ice maker turned on? Make sure wire shutoff arm or switch (depending on model) is in the ON position.
■New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
■Large amount of ice recently removed? Allow 24 hours for ice maker to produce more ice.
■Ice cube jammed in the ice maker ejector arm? Remove ice from the ejector arm with a plastic utensil.
■Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements” in either the Installation Instruction booklet or the Use & Care Guide.
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
■Water shutoff valve not fully open? Turn the water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
■Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”
■Questions remain regarding water pressure? Call a licensed, qualified plumber.
Off-taste, odor or gray color in the ice
■New plumbing connections? New plumbing connections can cause discolored or
■Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.
■Odor transfer from food? Use airtight, moisture proof packaging to store food.
■Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.
■Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing.
The ice dispenser will not operate properly
■If the ice storage bin is located on the door, remove the temporary shield from underneath the ice storage bin. See “Ice Maker and Storage Bin.”
■Freezer door closed completely? Close the door firmly. If it does not close completely, see “The doors will not close completely.”
■Ice bin installed correctly? Be sure the ice bin is firmly in position.
■New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
■Ice stuck in the delivery chute? Use a plastic utensil to clear the delivery chute.
■Has the wrong ice been added to the bin? Use only cubes produced by the current ice maker.
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