Samsung FTQ352IWW, FTQ352IWB Troubleshooting, Problem Possible Cause Solution, Code Cause

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troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM		POSSIBLE CAUSE				SOLUTION

The range is not		The appliance has been installed			•	Place the oven rack in the center of the
level.		improperly.				oven. Place a level on the oven rack.
						Adjust the leveling legs at the base of the
						range until the oven rack is level.
					•	Insure the floor is level and strong and
						stable enough to adequately support the
						range.

		The floor is sagging or sloping.			•	Contact a carpenter to correct the
						situation.

		The kitchen cabinets are not			•	Insure the cabinets are square and provide
		properly aligned and make the				sufficient room for installation.
		range appear to be not level.
The appliance		The kitchen cabinets are not			•	Contact a builder or installer to make the
must be accessed		square and built too tightly in to the				appliance accessible.
for servicing and		appliance.
cannot be moved
cannot be moved		The carpet is interfering with			•	Provide sufficient space so the range can
easily.		movement of the range.				be lifted over the carpet.

The oven control		You have a function error code.			•	Press the CLEAR/OFF pad and restart
beeps and displays						the oven. If the problem persists,
an F error code.		CODE	CAUSE			disconnect all power to the range for at
		-SE-	Shorted key			least 30 seconds and then reconnect the
		E-27	oven sensor opened			power. If this does not solve the problem,
		E-28	Oven sensor shorted			call for service.
		E-08	Oven heating error
		E-0A	Oven heating over
		E-0E	Door locking error

The surface units		Improper cookware is being used.			•	Use pans which are flat and match the
will not maintain						diameter of the surface unit selected.
a rolling boil or
a rolling boil or		In some areas, the power (voltage)			•	Cover the pan with a lid until the desired
will not cook fast		may be low.				heat is obtained.
enough.
The surface units		A fuse in your home may be blown			•	Replace the fuse or reset the circuit
will not turn on.		or the circuit breaker tripped.				breaker.

		The cooktop controls are set			•	Check to see the correct control is set for
		improperly.				the surface unit you are using.

The surface unit		This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.

48_ Troubleshooting

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Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions Safety SymbolsFor Your Safety Never use your appliance for warming or heating the roomSurface Cooking Units Appliance OutletsOven SELF-CLEANING Ovens When flaming foods under the hood, turn the fan onContents Introducing your new range OverviewWHAT’S Included with Your Range Surface cooking About the radiant surface elementsBefore Cooking During CookingHot surface indicator Location of the radiant surface elements and controlsCooking areas Recommended settings Single surface unit control knob left rear, right rearDual surface unit control knob left front, right front Using the warming center Press the Warming Center ON/OFF padLevel TyPE of FoodUsing the Proper Cookware Choosing the Proper CookwareCorrectincorrect Cleaning Preventing marks and scratchesPreventing stains Preventing other damageUsing the warming drawer About the warming drawerTurning the Warming Drawer on or OFF LevelsLow Medium High TyPE of Food Operating the oven Oven Control PanelSetting the Clock How to set the clockHow to change between a 12-hour and 24-hour display Press the SET/START or Clock AM/PM padMinimum and Maximum Settings Setting the Kitchen TimerHow to set the timer Feature Minimum MaximumUsing the Oven Racks Before using the racksOven rack positions Baking layer cakesHow to set the thermostat How to adjust the thermostat while cookingBaking How to set the oven for convection baking Convection BakingTips for convection baking Recommended convection baking guide PieCookies BreadsHow to set the oven for convection roasting Convection RoastingRecommended convection roasting guide PorkPoultry LambHow to set the oven for timed cooking Timed CookingDelay Timed Cooking How to set the oven for delay timed cookingUsing the broil pan How to set the oven for broilingAlways operate broil mode with door closed BroilingRecommended broiling guide Using the Custom Cook Feature How to record a recipe settingHow to recall a setting How to set the oven for proofi ng ProofingUsing the Keep Warm Function How to use the keep warm featureTurning the Oven Light on and OFF Extra Features Fahrenheit or Celsius temperature selectionHour energy saving Convection auto conversion feature Thermostat adjustmentSound on/off Control lockoutSetting the Sabbath For use on the Jewish Sabbath & HolidaysSELF-CLEANING Before a self-cleaning cycleMaintaining your appliance How to set the oven for self-cleaning How to delay the start of self-cleaningHow to turn off the self-cleaning feature After a self-cleaning cycleSTEAM-CLEANING How to set the oven for steam-cleaningAfter a steam-cleaning cycle Care and Cleaning of the Oven Cleaning painted parts and decorative trimCleaning stainless steel surfaces Oven ventCleaning the broil pan and insert Oven racksOven door Care and Cleaning of the Glass Cooktop Normal daily use cleaningRemoving burned-on residue Removing heavy, burned-on residueCleaning the cooktop seal Cleaning sugary spills and melted plasticRemoving metal marks and scratches Potential for permanent damage to the glass surfaceHow to remove the door How to replace the doorRemoving and Replacing the Oven Door Locked position Unlocked positionHow to remove the warming drawer How to replace the warming drawerRemoving and Replacing the Warming Drawer Unlocked position Locked positionChanging the Oven Light Troubleshooting Problem Possible Cause SolutionCode Cause Areas Discoloration onCooktop Frequently cycles onTemperature is too Self-cleanCleaning cycle Not open after a Self-cleaning cycleOven not clean after Steam from the ventBurning or oily odor Emitting fromWarranty Limited Warranty to Original PurchaserPage Page Page Questions or COMMENTS?