Fisher & Paykel Fisher and Paykel Customer Care and Service Centre Assistance

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Customer Care

Before You Call for Service or Assistance…

Check the things you can do yourself. Refer to your User Guide and check: Your appliance is correctly installed

You are familiar with its normal operation

You have read the problem solving at the back of the book

If after checking these points you still need assistance please refer to the following...

In New Zealand If You Need Assistance...*

Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we can be of any further help, please contact our Customer Care Centre,

Toll Free: 0800 FP CARE or 0800 37 2273

Fax: (09) 273 0656

Email: customer.care@fp.co.nz

Postal Address: P.O.Box 58732 Greenmount, Auckland

If you need service...*

Fisher & Paykel has a network of independent Fisher & Paykel AUTHORISED SERVICE CENTRES whose fully trained technicians can carry out any service necessary on your appliance. Your dealer or our Customer Care Centre can recommend an AUTHORISED SERVICE CENTRE in your area.

In Australia If You Need Assistance...*

Please call our Fisher & Paykel Customer Care Centre.

Toll Free: 1300 650 590

Fax: (07) 3826 9298

Email: customer.care@fp.com.au

Postal Address: P.O. Box 798, Cleveland, QLD4163

If you need service...*

Fisher & Paykel Australia Pty Ltd has a network of independent Fisher & Paykel AUTHORISED CUSTOMER SERVICE CENTRES whose fully trained technicians can carry out any service necessary on your appliance. Our Customer Care Centre can recommend an AUTHORISED SERVICE CENTRE in your area.

In United Kingdom If You Need Assistance...*

Phone: (0845) 600 1934

Email: uk_customer_care@whirlpool.com

Postal Address: Fisher & Paykel Appliances 209 Purley Way, Croyden CR9 4RY

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Contents Refrigerator & Freezer Page Contents Disposal ElectricalCleaning Power Failure Food SafetyStoring Food and Drinks Location Installation Four Essential RequirementsPower StabilityVentilation and Installation Energy EfficiencyStoring Your Refrigerator or Freezer Moving or Storing Your RefrigeratorMoving Your Refrigerator Holiday TimeDoor Conversion Hinge Cover Fresh Food Compartment Temperature ControlActive Smart Operating Instructions Freezer Food CompartmentSabbath Mode Normal Refrigerator SoundsActive Smart Special Features Bottle Rack Where Fitted Fault AlarmsDivider Instructions Where Fitted Roll Out Drawer Model E415HActive Smart Maintenance Replacement of the Interior Light Halogen Light BulbExterior Stainless Exterior Door Active Smart Cleaning Care Interior/ExteriorInterior Other Exterior SurfacesActive Smart Cleaning Care Special Features Interior Glass ShelvesTo Replace Trays or Fixed Bins To Remove Trays or Fixed BinsImportant Notice Humidity Control System Where Fitted Turn shelf upside down To attach humidity slides onto shelfRoll Out Fruit and Vegetable Bin E415H Cyclic and Compact Operating Instructions Replacement of Interior Light Cyclic and Compact Special Features and MaintenanceDoor Alarms E169T, E240B, E249T Only P120 Ice BoxCyclic & Compact Cleaning Care Interior/Exterior Exterior Brushed Stainless Exterior DoorVegetable Bin 525mm Wide Models Except P120 Models Cyclic and Compact Cleaning Care Special FeaturesFruit and Vegetable Bins and Cover 635mm Wide Models Defrosting Model C170T Cyclic and Compact Cleaning CareDefrosting Models with Ice Boxes Vertical Freezer Operating Instructions Chest Freezer Operating InstructionsDefrosting your Chest Freezer Chest Freezers Special Features and MaintenanceFreezer Baskets Fresh Food Care Storing Food in Your RefrigeratorDairy Foods and Eggs Fish and Seafood Red MeatPoultry Precooked Foods and LeftoversFrozen Food Care Storing Food in Your FreezerRecommended Freezer Storage Times Vegetables Meat, Poultry and GameFish Prepared and Cooked FoodsProblem Solving Checklist Problem Possible Causes What to doTaste or odour New Zealand If You Need Assistance Before You Call for Service or Assistance…Customer Care Australia If You Need AssistanceFor the Rest of the World… Feel free to contact us at our website onNZ AU UK PAC