TROUBLESHOOTING
PROBLEM
There is a strong gas smell.
There is a slight rubbery or metallic smell when I use the cooktop for the first time.
There is a power failure.
There is no clicking/ sparking and the halos do not light up.
There is no clicking/sparking but halo is red.
There is clicking/ sparking, but a burner or burners won’t light easily or at all.
POSSIBLE CAUSES AND SOLUTIONS
The gas connection could be leaking because of incorrect installation or damaged piping
IMPORTANT!
Do not use any electrical equipment or operate any electrical switches.
1If any burners are on, turn all of them off immediately.
2If you know how to shut off the gas supply to your cooktop (either at the valve or the gas bottle), do so.
3Open a window to let the gas out.
4Contact your local Authorized Repairer as soon as possible.
IMPORTANT!
Do not use the cooktop until it has been repaired.
This is normal for first use and is caused by manufacturing residues burning off. The smell will disappear with use.
Do not use your cooktop.
The Halos and
There is a power failure. See entry ‘There is a power failure’ above.
The ignitor(s) may be dirty or wet. Clean them following the instructions in ‘Care and cleaning’.
The dial has not been turned to the ‘HI’ position. Turn the dial back to OFF and wait 1 minute to ensure any gas has dispersed. Press and turn the dial all the way to the HI position.
The ignitor(s) may be dirty or wet. Clean them following the instructions in ‘Care and cleaning’.
Wait 1 minute, then try to relighting the burner again, holding the dial for a few more seconds this time around. If this doesn’t work and the burner still won’t light, see the other possible causes and solutions below.
The gas supply may not be turned on at the valve or gas bottle. Turn all the burners off, and check whether the gas supply to the cooktop is turned on.
The gas supply to the house may not be working. You should hear the gas when you turn a burner on.
If you use bottled gas, this may indicate you are getting near the end of the bottle and need to replace it.
Burner parts may be clogged or wet. Make sure that they are clean and dry. See ‘Care and cleaning’ for instructions.
Burner parts may not have been replaced correctly. Check the assembly and make sure the burner cap is sitting flat. See ‘Care and cleaning’ for illustrations.
14