Troubleshootingen

PROBLEM

The flame has been blown out by a draft or extinguished by a spill.

The flame goes out at low settings.

The flames are yellow

or yellow-tipped rather than blue.

The flame pattern is uneven around the burner.

POSSIBLE CAUSES AND SOLUTIONS

The auto-reignition feature will recognise this. The ignitors will spark and attempt to relight the burner. If the burner fails to relight, turn the burner off, then wait for at least 1 minute before attempting to relight. This is to allow for any small amount of gas that may have escaped to disperse.

Note: if there has been a power cut the auto-reignition system will not work.

The gas supply pressure may be low. Check this with your service person or installer.

If you use bottled gas, this may indicate you are getting near the end of the bottle

Burner parts (especially the flame ports) may be clogged or wet. Check that they are clean and dry.

The cooktop may have been connected to the wrong type of gas or the gas pressure is not correct. Contact Customer Care and do not use your cooktop until it has been checked by a qualified technician.

Burner parts (especially the flame ports) may be clogged or wet. Check that they are clean and dry. See ‘Care and cleaning’ for instructions and illustrations on clearing clogged flame ports. After cleaning, check that there is flame coming out of each port.

Flame ports

Burner parts may not have been replaced correctly. Check the assembly and make sure the burner cap and/ or ring is sitting flat on the flame spreader. See ‘Care and cleaning’ for illustrations.

Burner cap

Flame spreader