Troubleshooting
Troubleshooting chart
21US CA
Problem | Possible causes | What to do |
There is an unpleasant | The CookSurface is not | Follow the instructions on |
(gas) smell. | functioning correctly or gas could | the inside front cover of this |
| be leaking. | manual. |
|
|
|
There is an electricity |
| The CookSurface cannot be |
failure. |
| used without an electricity |
|
| supply. If the electricity has |
|
| failed while the CookSurface |
|
| was on, the gas supply will |
|
| automatically shut off. The |
|
| CookSurface will return to the |
|
| ‘off’ state when the electricity |
|
| is restored and will be ready to |
|
| use. |
|
|
|
The CookSurface shuts | The CookSurface has shut itself | Call your Authorized Service |
down suddenly. (Some | down to prevent damage. | Center or Customer Care. |
alert codes may not have |
| For more information, and if |
had time to display.) |
| alert codes were displayed, see |
|
| ‘Alert codes’. |
| There has been an electricity | See above problem. |
| failure. |
|
|
|
|
My CookSurface is | It is asking you to do something. | See the ‘Alert codes’. |
beeping and flashing. |
| If the problem fails to clear after |
|
| repeated attempts, call your |
|
| Authorized Service Center or |
|
| Customer Care. |
|
|
|
The on/off light is flashing three times repeatedly and the CookSurface appears usable but there is no flame.
The CookSurface is in ‘Showroom’ mode.
Turn the power to the CookSurface off at the wall. Wait a few seconds and then turn the power back on again.