Fisher & Paykel DD603HM, DD603M, DD603IH, DS603M Poor Dry Performance, Poor Wash Performance

March 2004 Manual 599082

7.3Poor Dry Performance

Poor Dry Performance

	Question	Yes	No
1	Is the customer complaining of	Advise customer that due to plastics	Go to Question 2
	plastic items not drying?	having a low thermal mass these
		items give inherently bad drying
		performance
2	Is the customer using rinse	Go to Question 3	Advise customer that the use of
	aid?		rinse aid will improve dry
			performance
3	Is the customer using Fast or	Advise customer that due to lower	Go to Question 4
	Eco cycles	final rinse temperatures dry
		performance is comprised when
		using Fast and Eco cycles (there is
		less residual heat for drying at the
		end of cycle)
4	Is the rinse aid setting high	Go to Question 5	Turn the rinse aid up to a higher
	enough for the water hardness		setting
	in the area?
5	Using diagnostics test the	Go to Question 1	Replace dispenser
	dispenser. Is it dispensing the
	correct amount of rinse aid?

7.4Poor Wash Performance

Customers Complaint Food Particles left on Dishes

Cause of problem (1)

How to resolve the problem

Spray arm has stopped rotating.

a)One of the dishes / cutlery / utensils has fallen through the basket and jammed the spray arm, remove the obstruction.

b)Filter plate, drain filter, or drain filter access panel is not installed correctly and is causing the spray arm to jam.

Cause of problem (2)

How to resolve the problem

Cause of problem

(3)

How to resolve the problem

The product is being over loaded or incorrectly loaded with dishes. Advise customer of correct loading.

Customer is selecting the wrong wash cycle for the soil level on the dishes.

Advise customer about reduced water temperatures (up to 20ºC / 70￿F lower) and wash times when using Fast and Eco cycles.

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