Section 1 - General Information
PRODUCT LIABILITY POLICY
Field service technicians are authorized to make an initial assessment. If in the servicer’s judgment
the damage is the result of a product defect, the product would be removed and returned to U-Line in an unaltered condition. The dealer would then be authorized to permanently replace the end-user’s product at no cost to the end-user. Please call U-Line immediately at 800-779-2547 to initiate the RA and product ex- change process.
If in the servicer’s judgment the damage is the result of installation issues (water
connection/drain, etc.), the consumer would be so notified and the correction would be made by the servicer or installer without requiring removal of the product. Any claim for damages should be directed to the original installer.
Any U-Line unit involved in an alleged property damage claim must remain unaltered and unrepaired, for evaluation. No service or repairs should be performed on any unit suspected to be involved in a property damage situation. If a unit has been altered or repaired in the field prior to U- Line’s evaluation, any claim for damage may be declined.
If the unit in question is a U-Line CLR or CLRCO with a drain pump, both the unit and the drain pump (regardless of the manufacturer) must be returned to U-Line Corporation.
To complete the damage claim process for the customer, please obtain the following and forward to U-Line at onlineservice@U-Line.com, fax to 414-354-5696 or mail to the address below.
Pictures of the unit, installation and any alleged property damage.
Inquire when the problem first appeared, any prior problems with the product and provide a brief description of the alleged damages.
To expedite the claim process, U-Line will need two damage repair estimates.
Reference the RA number and customer name when providing this information.
If a unit is returned to U-Line, this evaluation will take approximately ten business days. No field service company is authorized to perform this evaluation. When a Return Authorization Number is issued, and the unit has been boxed in a U-Line carton, U-Line should be contacted and then will make arrangements for shipping, or designate a truck line to have the unit shipped freight collect.
If U-Line’s evaluation finds the unit, (or U-Line P60 pump) to be defective, causing the property damage, the damage claim will be reviewed by the U-Line Customer Assurance Department.
If U-Line’s evaluation finds the unit not to be defective, does not repeat a failure or does not leak any water from the U-Line unit or U-Line P60 pump, all claims for damage will be declined.
When a product evaluation is needed, it is the customer’s responsibility to assure that the unit is returned for evaluation. If the customer fails to do so, or has the unit repaired in the field prior to U-Line’s evaluation, any claim for damage will be declined.
8900 N. 55th St. • P.O. Box 245040
Milwaukee, WI 53224-9540
414/354-0300 • Fax: 414/354-7905
Website: www.u-line.com
Leaders In Quality Undercounter Refrigeration
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