U-Line BI-2115, SP 18, U-1075WC Serial Number Format, Warranty Claims Procedure, Proof of Purchase

Section 1 - General Information

SERIAL NUMBER FORMAT

The serial number is divided into four segments. A typical serial number is 089469-01-0002.

The first two digits of the first segment, 08, represents the year the unit was made.

The next four digits of the first segment, 9469, represent the shop order number. Order number 9469 is assigned for the Model CLR2160 B-00 units.

The next two digit segment, 01, represents the month the unit was made.

The last four digit segment, XXXX, is a factory internal control number used at U-Line Corporation.

09 67167-12-0002

Year	Shop Month	Factory
	Order	Internal
	Number	Control
		Number

WARRANTY CLAIMS PROCEDURE

When submitting claims for warranty payment, please follow these guidelines.

You can use any form you would normally use to bill your customer (your own computer generated form, Narda, USA, etc.). Claims can also be filed on-line at www.u-lineservice.com.

The model and serial number MUST be on the claims. Claims will not be paid without a model and serial number.

If you used a part in your repair, you MUST put the part number, the invoice number and where the part came from. Claims will be returned without this information.

If you work on more than one unit per service call please submit a separate claim for each unit.

We track all defects through warranty claims, so please be specific on what the repair was. If it is a system leak, please specify where the leak was.

Please be sure the claim is legible. If the claim form cannot be read, it will be returned, unpaid.

Remember: Door and water level adjustments are 90 day warranties only.

If you are changing out a unit please supply the model and serial number of both units (the unit being replaced and the new unit) and the R.A. number.

Occasionally the customer does not return their warranty cards. In this case we use the date the unit was shipped to our distributor for a beginning warranty date. This may cause the claim to be rejected for a proof of purchase. If you want to check on a purchase date, you may contact the U-Line Corporation Customer Assurance Department at 1-800-779-2547. This will allow you to get a proof of purchase, if needed, before you submit the claim.

At U-Line, parts and labor claims are paid separately. Included in labor are freon and recovery charges, all other parts are handled by the parts department. We require that some parts be returned to us, so we may return them to our vendor. It will be noted on your packing list if we require you to return the part. If a part is to be returned please include a copy of the packing list and a copy of your claim. If the part was purchased at one of our part distributors, you must handle the part warranty with that company. For labor payment please send a readable copy of your claim to U-Line Corporation, P.O. Box 245040, Milwaukee WI, 53224-9540, or fax it to 414-354- 5696. Claims can also be filed on-line at www.u- lineservice.com.

PROOF OF PURCHASE

Proof of Purchase and/or Proof of Install is an important part of the warranty claim process. Sometimes it is difficult to obtain a proper Proof of Purchase/Proof of Install for a number of different reasons:

•The customer does not have a copy (only the original).

•The customer has only their copy of the final Walk Through or sign-off of new construction.

•Other valid reasons that prevent your technician from leaving the job site with a suitable Proof of Purchase/ Proof of Install.

We understand the problem and have modified our Proof of Purchase policy to help you in these situations.

Effective immediately, if a copy of the Proof of Purchase/Proof of Install is not available at the site, the technician should record the following information on the Labor Invoice:

•The name of the selling Dealer

•The date of purchase/installation

•The Order or Invoice number (if available)

•The type of document they saw, i.e. Store Receipt, Closing Papers, Sign-Off of Building Permit, Final Walk Through, etc.

If we have this information on the Labor Invoice, and we have the other information that is needed (correct Serial Number, type of repair, time spent on repairs, etc.), we will be able to process the invoice for you in a timely manner.

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