Tandberg Data FS-1600, FS-1610 Troubleshooting, Before Calling Tandberg Data Technical Support

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6. Troubleshooting

6.1.Before Calling Tandberg Data Technical Support

If you have a technical problem with your Viking FS-1600 Series NAS appliance, follow these recommendations before contacting Tandberg Data Technical Support:

•Make sure that your FS-1600 Series NAS appliance is connected correctly to a grounded AC outlet that is supplying power.

•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.

•If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. Please refer to the manufacturer’s documentation and technical support resources.

•If you have “how to” questions about using a program, see:

oThe program’s online Help

oThe program’s documentation

oYour operating system’s documentation

oThe software or hardware manufacturer’s Web site

•Have your client ID, serial number (located on the side or back of your case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

•Make sure that your FS-1600 Series NAS appliance is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps.

•Consider using Tandberg Data’s online technical support. Tandberg Data’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Technical Support. For more information, visit Tandberg Data’s web site at www.tandberg.com.sg.

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Tandberg Viking FS-1600 Series NAS Hardware User Manual

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Contents Tandberg Viking FS-1600 NAS Appliance Related publications available from Tandberg Data Asia Title Table of Contents Troubleshooting Overview Package ContentsRAID Features of Viking FS-1600 Series NAS ApplianceTandberg DataOverview Front Panel Power Supply Unit Failure LED Front Panel LED IndicatorsRear Panel Power supply connectorFan Storage Rear Panel LED Indicators LANDVD-ROM Drive Hard Disk Drives Requirements Setting UpAmbient Temperature Height and WeightCircuit Overloading Power SourceBattery Precaution Rack MountingSufficient Ventilation Accessing the HDD Tray & Installing Hard DrivesHard Drive Tray Use a Hard, Stable Surface when installing Rack Installation Content of Accessory Kit Inner Rack Rails Rack Mount InstallationOuter Rail Bracket Locking Tabs Connecting Cables Turning on the Viking FS-1600 Series NAS Appliance TroubleshootingTandberg DataSetting Up Turning OFF the Viking FS-1600 Series NAS Appliance Using Microsoft WindowsHardware RAID Layout RAID ConfigurationHDD System Volume SV RAID Volume CalculationData Volume DV Page Preventing Static Electricity Discharge Customizing the Viking FS Series NAS ApplianceExpanding Connectivity USB Connection Removing/Installing Hot-Swap Hard DriveUpgrading Storage Capacity Built-in NetworkingPage Page System Management Windows InstallerTandberg DataSystem Management RAID Management Configure and Creation of RAID VolumesChanging RAID Level and Capacity Size System RecoverySelect Yes Local Disk From Image Tandberg DataSystem Management Tandberg DataSystem Management Tandberg DataSystem Management Tandberg DataSystem Management Page Before Calling Tandberg Data Technical Support TroubleshootingTroubleshooting Steps Safety GuidelinesTandberg DataTroubleshooting Page Base-TX Dhcp Dynamic Host Configuration ProtocolGlossary Base-TLAN Local Area Network Event ViewerHub IP addressNFS Network File System MountNetwork card Network systemRack mount RAID 0+1Router Server ServiceVolume set Windows Administrative toolsTandberg DataGlossary Tandberg DataGlossary This Page Intentionally Left Blank Vii

FS-1600, FS-1610 specifications

Tandberg Data has long been recognized as a leader in data storage solutions, and their FS-1610 and FS-1600 tape libraries exemplify this reputation. These products provide a reliable and efficient means of data backup and archiving, essential in today's data-driven environments.

The FS-1610 and FS-1600 are designed to meet the needs of businesses of various sizes, from small to large enterprises. Both models feature scalability, allowing organizations to expand their storage capacities as data requirements grow. The FS-1610 offers a robust 10TB raw capacity, while the FS-1600 delivers a substantial 3TB storage capacity, accommodating diverse data volumes effectively.

One of the standout characteristics of these tape libraries is their integration of LTO (Linear Tape-Open) technology. This open standard for magnetic tape data storage ensures compatibility across various platforms and systems. The FS-1610 and FS-1600 support multiple generations of LTO tapes, allowing users to leverage existing assets while preparing for future upgrades and ensuring long-term investment protection.

Both models are engineered for efficient data retrieval and management, featuring high-speed data transfer rates that enhance overall performance. The FS-1610, for instance, boasts speeds of up to 400MB/s, enabling quick backups and restoring processes. This efficiency is crucial for organizations looking to minimize downtime and ensure business continuity.

User-friendly design plays an essential role in the FS-1610 and FS-1600’s functionality. With intuitive interfaces and straightforward management software, administrators can easily monitor and control their backup processes. This accessibility simplifies complex tasks, making it easier for IT teams to maintain optimal data protection.

Furthermore, these tape libraries come with enhanced data protection features, including built-in encryption and data integrity checks. Such capabilities safeguard sensitive information against unauthorized access and ensure that data remains intact and recoverable over time.

In conclusion, Tandberg Data's FS-1610 and FS-1600 tape libraries combine advanced technology, large storage capacities, and user-friendly design to provide robust data protection solutions. Their integration of LTO technology, high-speed performance, and scalable nature makes them invaluable assets for businesses aiming to safeguard their critical data efficiently and reliably.
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