Whirlpool SS385PEE If You Need Assistance or Service, Before calling for assistance …

Page 32

If You Need Assistance or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll- free telephone number for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See the “A Note to You” section.) This information will help us respond properly to your request.

1. Before calling for assistance …

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

Nothing will

The power cord is not

Plug the power cord into a live circuit

operate

plugged into a live circuit

with proper voltage. (See Installation

 

with proper voltage.

Instructions.)

 

Range is not properly

Contact an authorized service

 

connected to gas supply.

technician to reconnect range to gas

 

 

supply. (See Installation Instructions.)

 

A household fuse has blown

Replace household fuse or reset

 

or a circuit breaker has

circuit breaker.

 

tripped.

 

 

Controls are not set correctly.

Reset controls, if needed.

 

 

 

The oven will

The electronic control has not

Refer to pages 10 through 20 for

not operate

been set correctly.

setting the electronic control.

 

A delayed start time has

Wait for the start time to be reached

 

been set.

or cancel and reset the controls.

 

The oven is still hot after a

Wait for oven to cool and “LOCK” to

 

Self-Cleaning cycle.

disappear from the display.

 

 

 

Burner fails

The power cord is not

Plug the power cord into a live circuit

to light

plugged into a live circuit

with proper voltage. (See Installation

 

with proper voltage.

Instructions.)

 

A household fuse has blown

Replace household fuse or reset

 

or a circuit breaker has

circuit breaker. In case of prolonged

 

tripped.

power failure, manually light burners

 

 

(see page 8).

 

Burner ports are clogged.

Clean with a straight pin (see pages

 

 

28 and 31).

 

 

 

Burner flames

Burner ports are clogged.

Clean with a straight pin (see pages

are uneven

 

28 and 31). If this fails, call an autho-

 

 

rized service technician for service.

 

 

 

 

 

continued on next page

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Contents
UseAndCare Part no C4020P030-2/4389869 Rev. aWhat to do if YOU Smell GAS Important Safety Instructions Your safety and the safety of others is very importantImportant Safety Instructions Parts and Features Control panelUsing Your Range Using the surface burnersSurface burner markers Push in control knob and turn counterHome canning information Burner heat settings Cookware tipsCase of a prolonged power failure Positioning racks and pans Command pads For best air circulationElectronic oven control Display/clockSetting the clock Using the electronic Minute TimerUsing the off/cancel pad Audible signalsTo cancel the Minute Timer To shut off repeating end of timer countdown signalBaking/roasting Adjusting the oven temperature control Broiling Broiling rack position chart Broiling tipsRack Position From Bottom Food Rare steaks and fishUsing the electronic Mealtimer control Energy saving tipsTo start baking/roasting now and stop automatically Cook TimeTo delay start and stop automatically Stop TimeTo cancel the Mealtimer control Setting Removing the storage drawer Oven ventStorage drawer Replacing the storage drawer Anti-tip chainTo verify the anti-tip chain is engaged Using the Self-Cleaning Cycle Before you startTo delay the start Self-Cleaning cycle Setting the controlsTo start the Self-Cleaning cycle now When the oven locks When the Self-Cleaning cycle is completedWhen the oven reaches normal baking/roasting temperatures To stop the Self-Cleaning cycle at any timeSpecial tips How the cycle worksLift-up cooktop Caring for Your RangeSurface burner grates and reflector pans To clean burners Surface burnersTo remove burners To replace burners To replace Removing the oven bottom To remove Cleaning chart Part What to USE HOW to CleanDo not clean in Self-Cleaning cycle Surface burnerGrates Reflector pansOven light To replace the oven lightOven door glass Oven cavityBefore calling for assistance … If You Need Assistance or ServiceProblem Possible Cause Solution Yellow, or are Noisy when Turned off Burner makes Popping noise When on ControlNot turn Self-Cleaning Lift off ports, areIf you need assistance … If you need FSP replacement parts …If you need service … Page Gas Range Warranty Length of Warranty Whirlpool will PAY for Full ONE-YEARWarranty Whirlpool will not PAY for
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