Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Is the power outlet properly wired and polarized? Try another outlet to check for proper wiring and polarity.

■Is the power supply cord unplugged? Plug into a properly grounded 3 prong outlet.

■Has a household fuse blown or has the circuit breaker been tripped? Replace the fuse or reset the circuit.

■Is the main or regulator gas shutoff valve in the off position? See Installation Instructions.

■Is the range properly connected to the gas supply? Contact a trained repair specialist or see Installation Instructions.

Surface burners will not operate

■Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines.

■Is the control knob set correctly? Push in knob before turning to a setting.

■Are the burner ports clogged? On sealed burner models, see “Sealed Surface Burners” section. On open burner models, see “Surface Burners” section.

■Is the pilot light out? Light the surface burner pilots. (See “Pilot Lights” section.)

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged? On sealed burner models, see “Sealed Surface Burners” section. On open burner models, see “Surface Burners” section.

■On models with caps, are the burner caps positioned properly? See “Sealed Surface Burners” section.

■Is the burner damaged? On models with caps, look for warped cap. Place cap, flat side-down, on a flat surface. If cap wobbles noticeably, it is warped. Place cap on different burner for further check of warping. Replace warped cap. Contact a trained repair specialist if the condition does not improve.

■Is the air/gas mixture correct? Contact a designated service technician to check the air/gas mixture, or see the Installation Instructions.

■Is propane gas being used? The appliance may have been converted improperly. Contact a trained repair specialist.

Surface burner makes popping noises

■Is the burner wet? Let it dry.

Cookware not level on cooktop

■Is the range level? Level the range. (See the Installation Instructions.)

■Is the proper cookware being used? Use cookware with a flat bottom. (See “Cookware” section.)

Excessive heat around cookware on cooktop

■Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than 1 in. (2.5 cm) outside the cooking area.

Oven will not operate

■Is the power outlet properly wired and polarized? Try another outlet to check for proper wiring and polarity.

■Is this the first time the oven has been used? Turn any one of the surface burner knobs on to release air from the gas lines.

■Is the oven temperature control knob set correctly? See “Cooktop/Oven Temperature Controls” section.

■Is the main or regulator gas shutoff in the off position? Contact a designated service technician or see the Installation Instructions.

Oven makes muffled ticking noise when in use

■This is normal and occurs when the oven burner cycles on and off to hold the set oven temperature.

Oven burner flames are uneven, yellow, or noisy

■Is propane gas being used? The appliance may have been converted improperly. Contact a trained repair specialist.

■Is the air/gas mixture correct? Contact a designated service technician to check the air/gas mixture or see the Installation Instructions.