2. If you need assistance . . .
Call our
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recom- mend a qualified service company in
your area.
For further information, write to:
Mr. William Clark
Consumer Assistance Representative
Roper Brand Appliances
2000 North M63
Benton Harbor, Ml
Please include a daytime phone number in your correspondence.
3. If you need service . . .
Contact the dealer from whom you pur- chased the appliance or the authorized servicer in your area. For help finding an authorized servicer in your area, call our
4.If you need FSP
replacement parts . ..
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Roper appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Roper appliance.
To locate FSP replacement parts in your area, refer to Step 3 above or call our toll- free telephone number in Step 2.
5.If you are not satisfied with how the problem was solved . . .
l Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
l Contact MACAP only when the dealer, authorized servicer, and Roper Brand Appliance warrantor have failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive Chicago, IL 60606
l MACAP will in turn inform us of your action.
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