PROBLEM SOLVER
Any of the following are considered to be abnormal operation and may require servicing:
Yellow tipping of the hob burner flame. Sooting up of cooking utensils. Burners not igniting properly.
Burners failing to remain alight. Burners extinguished by oven door. Gas valves, which are difficult to turn.
Your Installer should be contacted if you have any problems with the installation.
Before you call a service engineer please check if the problem is something you could fix yourself. The cause of the problem is often a simple one.
THINGS TO TRY BEFORE CALLING FOR AN ENGINEER
Burner does not burn well
Is the burner dirty or damp? Try cleaning and/or drying the burner. Appliance not suitable for your gas type? Check the identification plate on the hotplate base.
Burner does not ignite
Do the burners spark when you press the ignition button? If not is the power on? See ‘Checking the power supply’ section further on. If the power supply is OK then there is probably something wrong with the ignition system.
Are the electrode or burner slots blocked by debris?
Is the burner dirty or damp? Try cleaning and/or drying the burner. Is the burner trim correctly located?
Are the burner caps correctly located?
Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.
Pan supports
Aluminium pans may cause a metallic marking on the pan supports which does not affect the durability of the enamel and may be cleaned off with a metal cleaner such as ‘Brasso’.
Checking the power supply
First check the socket by trying out another piece of electrical equipment in it.
If that works, renew the fuse in the hotplate plug. Use a 10 amp fuse. If the fuse ‘blows’ again there is a fault on the hotplate. Do not use a fuse with a higher rating. Do not carry out other electrical work. Unplug the hotplate and tell your installer.
Power Failure
In the event of a failure in the electrical supply the hotplate burners may be lit using a match.
Ventilation
The use of a gas cooking appliance results in the production of heat and moisture in the room in which it is installed. Ensure that the kitchen is well ventilated: keep natural ventilation holes open or install a mechanical ventilation device, (mechanical extractor hood). Prolonged intensive use of the appliance may call for additional ventilation, for example opening a window, or more effective ventilation, for example increasing the level of mechanical ventilation where present. For more detail see the Installation Instructions.
OVEN DOES NOT WORK AT ALL
First, when the oven is equipped with timer, check appliance is not programmed to turn on later. If it is, turn to manual setting (i.e. hand symbol). If the button or scale on the timer remains in the automatic position after use, the power supply to the oven will be interrupted. Also, check your appliance is switched on at the mains. Next check for an unexpected power strike by switching on adjacent lights etc. Finally, check fuses and plug wiring. If all these prove satisfactory, call engineer.
LIGHT BULB DOESN’T COME ON
Check bulb for looseness or burned out bulb.
Note: bulb replacement is not covered by your guarantee.
SMOKE COMING FROM OVEN
If oven is still relatively new, this problem is invariably due to protective oil on elements. Otherwise, the answer may be oil or fat which has become deposited on the elements during cooking. In either event, continued use should burn away the residues. On future occasions, try to shield food with foil or keep it further away from element, particularly when grilling.
CLOCK/TIMER DOES NOT WORK
Check to be sure range cord is plugged into outlet completely. Check for a blown fuse or tripped circuit breaker. Check for power outage. Check step by step operating Instructions on previous pages.
If, after checking through this section, you cannot resolve your problem please call the number on the data plate fixed to the front cover of these instructions for service and spare parts.
When ordering please quote the appliance name, the colour variant and serial number.
This information can be found on the data plate sealed inside the front appliance drawer.
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