Whirlpool SS25AEXHW00, SS25AEXHW02 Dispenser water is not cool enough, Temperature is too warm

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The dispenser water is not cool enough

Has the refrigerator been newly installed?

Allow 24 hours for the refrigerator to cool completely.

Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.

Has water not been recently dispensed?

The first glass of water may not be cool. Discard the first glass of water.

The divider between the two compartments is warm

The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.

Temperature is too warm

Are the air vents blocked in either compartment?

This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. Refer to the “Ensuring Proper Air Circulation” section for the location of air vents.

Are the door(s) opened often?

Be aware that the refrigerator will warm when this occurs. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.

Has a large amount of food just been added to the refrigerator or freezer?

Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.

Are the controls set correctly for the surrounding conditions?

Refer to the “Setting the Controls” section.

There is interior moisture build-up

Are the air vents blocked in the refrigerator?

Remove any objects from in front of the air vents. Refer to the “Ensuring Proper Air Circulation” section for the location of air vents.

Are the door(s) opened often?

To avoid humidity build-up, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (When the door is opened, humidity from the room air enters the refrigerator. The more often the door is opened, the faster humidity builds up, especially when the room itself is very humid.)

Is the room humid?

It is normal for moisture to build up inside the refrigerator when the room air is humid.

Is the food packaged correctly?

Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.

Are the controls set correctly for the surrounding conditions?

Refer to the “Setting the Controls” section.

Was a self-defrost cycle completed?

It is normal for droplets to form on the back wall after the refrigerator self-defrosts.

The doors will not close completely

Are food packages blocking the door open?

Rearrange containers so that they fit more tightly and take up less space.

Is the ice bin or ice bucket out of position?

For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket, the bucket should sit level on the freezer door. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. Refer to the “Ice Maker and Storage Bin/Bucket” section.

Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Crisper and Crisper Cover” section for more information.

Are the gaskets sticking?

Clean gaskets according to the directions in the “Cleaning Your Refrigerator” section.

Does the refrigerator wobble or seem unstable?

Level the refrigerator. Refer to the “Door Closing” or “Leveling Your Refrigerator” section, depending on your model.

Were the doors removed during product installation and not properly replaced?

Remove and replace the doors according to the “Removing the Doors” section on some models, or call a qualified service technician.

The doors are difficult to open

Are the gaskets dirty or sticky?

Clean gaskets according to the directions in the “Cleaning Your Refrigerator” section.

Water flow from the dispenser decreases noticeably

Is there a water filter installed on the refrigerator?

The filter may be full or incorrectly installed. Depending on your model, remove the water filter cartridge (see the “Base Grille Water Filtration and Monitoring System or Interior Water Filtration System” section.) Operate the dispenser. If the water flow increases noticeably, your filter is full and needs to be replaced.

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Contents Use & Care Guide Side by Side RefrigeratorTable of Contents Before you throw away your old refrigerator or freezer Refrigerator SafetyCleaning before use Installing Your RefrigeratorUnpacking Your Refrigerator Space RequirementsBase Grille Electrical RequirementsRecommended grounding method To remove the base grilleDoor Alignment Door RemovalDoor Closing Door and Hinge ReplacementHandle Removal optional Door ClosingConnecting the Refrigerator To a Water Source Read all directions carefully before you beginCold water supply Water System Preparation Using Your RefrigeratorUnderstanding Sounds You May Hear Ensuring Proper Air CirculationAdjusting Control Settings Setting the ControlsRefrigerator section Adjust Too warm Refrigerator section too coldIce dispenser Water and Ice DispensersWater dispenser Dispenser lightInterior Water Filtration System On some models AccessoryIce Maker and Storage Bin/Bucket Replacing the interior water filter cartridgeRefrigerator Shelves Lateral Adjustable ShelfShelves and Shelf Frames Slide-out Shelves on some modelsFlip-up Shelf Adjustable Flip-up ShelfDeli Drawer Convertible Vegetable/Meat Drawer Crisper and CoversFreezer Features Caring for Your Refrigerator Door FeaturesChanging the Light Bulbs Vacation and Moving Care Power Interruptions Vacations MovingTroubleshooting Ice dispenser will not operate properly Off-taste, odor or grey color in the iceWater dispenser will not operate properly Water or ice is leaking from the dispenserDispenser water is not cool enough Temperature is too warmDivider between the two compartments is warm There is interior moisture build-upAccessories Water Filter CertificationsU.S.A Product Data Sheets Refrigerator Warranty Whirlpool Corporation will not pay for2211659