Troubleshooting, Issue, Cause, What to do

TROUBLESHOOTING PROCEDURES FOR NAPOLI ISLAND

Issue	Cause		What to do
After installation,	1.	The power source is not turned ON.	1.	Make sure the circuit breaker and the unit’s
the unit doesn’t				power is ON.
work.
work.	2.	The power line and the cable locking connector	2.	Check the power connection with the unit is
	2.	The power line and the cable locking connector	2.	Check the power connection with the unit is
		is not connecting properly.		connected properly.

	3.	The switch board and control board wirings are	3.	Make sure the wirings between the switch
		disconnected.		board and control board are connected
				properly.
	4.	The switch board or control board is defective.	4.	Change the switch board or control board.
Light works,	1.	The motor is defective, possibly seized.	1.	Change the motor.
but motor is not
but motor is not	2.	The thermally protected system detects if the	2.	The motor will function properly after the
turning.	2.	The thermally protected system detects if the	2.	The motor will function properly after the
turning.		motor is too hot to operate and shuts the motor		thermally protected system cool down.
		motor is too hot to operate and shuts the motor		thermally protected system cool down.
		down.

	3.	Damaged capacitor.	3.	Change the capacitor.
	4.	The switch board or control board is defective.	4.	Change defective part.

The unit is	1.	The motor is not secure in place.	1.	Tighten the motor in place.
vibrating.
vibrating.	2.	Damaged blower wheel.	2.	Replace the blower.
	2.	Damaged blower wheel.	2.	Replace the blower.

	3.	The hood is not secured in place.	3.	Check the installation of the hood.

	4.	The switch board or control board is defective.	4.	Change defective part.
The motor is	1.	Defective halogen bulb.	1.	Change the halogen bulb.
working, but the
working, but the	2.	The light bulb is loose.	2.	Tighten the light bulb.
lights are not.	2.	The light bulb is loose.	2.	Tighten the light bulb.
lights are not.

The hood is	1.	The hood might be hanging to high from the	1.	Adjust the distance between the cook top and
not venting out		cook top.		the bottom of the hood within 28” and 36”
properly.				range.
	2.	The wind from the opened windows or opened	2.	Close all the windows and doors to eliminate
		doors in the surrounding area are affecting the		the outside wind ﬂow.
		ventilation of the hood.
	3.	Blockage in the duct opening or ductwork.	3.	Remove all the blocking from the duct work or
				duct opening.
	4.	The direction of duct opening is against the wind.	4. Adjust the duct opening direction.

	5.	Using the wrong size of ducting.	5.	Change the ducting to at least 6” or higher
				for the internal blower and 8” or higher for the
				external blower.
Metal Filter is	1.	Metal ﬁlter is loose.	1.	Change the metal ﬁlter.
vibrating.