Cisco Systems 2.1 CTroubleshooting

139

Appendix C:

Troubleshooting Installation

Linksys One Communications Solution

Appendix

CTroubleshooting

The Linksys One Communications Solution is designed to eliminate the installation and

maintenance complexities usually associated with the Internet and voice over the Internet

Protocol (VoIP) equipment. However, should you experience problems with the Linksys One

CPE, refer to the procedures in this section:

• ”Troubleshooting Installation” section on page 139

• ”Troubleshooting the Services Router” section on page 140

• ”Troubleshooting the Voice Gateway” section on page143

• ”Troubleshooting Connected Devices” section on page 145

For more detailed troubleshooting information about Linksys One products, go to

http://kb.linksys.com and select Linksys One Products in the Product area.

Troubleshooting Installation

The most likely cause of Linksys One CPE installation problems are:

• Firewall blocking required ports between the Services Router and the Internet.

• No Dynamic Host Configuration Protocol (DHCP) server is available to assign the

Services Router an IP address. The Services Router is by default, a DHCP client.

• If the USB key is missing, the Services Router and devices attached to it will not boot

(SVR3000 only).

• If Point to Point Protocol over Ethernet (PPPoE) is being used, incorrect account

information is entered.

My Services Router is configured to use DHCP by default, but it is not showing me the

initial handshake screen?

Your ISP’s DHCP server (cable modem/DSL modem) may only serve one IP address and that

IP address may already be leased to a different device with an expiry date in the future. You

can usually resolve this situation by doing the following:

Contents

Main Page Contents Chapter 7: Viewing the Surveillance Application - - - - - - - - - - - - 89 Chapter 8: Managing Data Devices - - - - - - - - - - - - - - - - - - 94 Chapter 9: Using the VAR View Screens - - - - - - - - - - - - - - - 100 Chapter 10: Using the Support View Screens - - - - - - - - - - - - - 106 Chapter 11: Viewing Linksys One-Ready Devices - - - - - - - - - - - 121 Page 1 Welc ome VARs! About this Guide Page 2Using the Linksys One Portal Understanding the Linksys One Portal Where are Passwords Set? Accessing the Linksys One Portal 2 Getting Online Help 3 Configuring Your System 3 4 Viewing System Information Viewing Brand Information Viewing Account Information Viewing Services Router Information 5Managing Accounts Resetting User Passwords Managing Admin Accounts 5 Managing System Passwords Using the Phone Application How do I change a setting? 6 Online Help Finding Your Way Home Navigating with the Tab Index Page 6 Viewing and Configuring Trunks Page 6 Configuring FXO Devices Page 6 Viewing Phone Devices 6 Viewing Application Device Status Page Page Page 6 Defining Roles 6 screen. Page Page Page Page Configuring Site Settings 6 Refer to the following table for a description of the information displayed in the Site screen. Page Defining Auto Attendant Hours 6 Defining Auto Attendant Days Page Configuring Email Page Page 6 Managing Users Assigning Names to Users Page 6 Assigning Users to Groups Assigning Users to Roles Page Page 6 Rules for Permissions 6 Assigning SNR to Users Page Page Page Page Page 6 Page Page Assigning Trunks to Users Page Page 6 Assigning Devices 6 Changing Individual User Settings and Templates Changing User Settings Page Field or Button Description To s ele ct a use r: 1. Click the dropdown list button ( ). 2. Select a name from the list. Field or Button Description Forwarding Voicemail to E-mail Configuring SNR Page Page Page Using Move Icons Using Direction Icons Editing AutoDial Features 6 Printing the Template Configuring and Viewing Call Target Information Viewing Group Information 6 Defining System Voicemail Boxes Page Assigning Inbound Trunks to Call Targets 6 Configuring Call Forward Options 6 Forwards screen. Page 6 Viewing System Information Will Ring Icons 7Viewing the Surveillance Application Adding a Camera to the Administration Interface 7 Removing a Camera from the Administration Interface To Access the Camera Software Page Managing Data Devices Viewing the Status of Data Devices Pinging a Data Device Adding DNS Names for Static IP Devices Deleting a Static IP Address Allowing Access to Network Services Page Exposing a Network Device as a DMZ Host Using the Services Router Advanced Interface 8 Using the VAR View Screens Changing the Services Router Connectivity Settings 9 Viewing the Maintenance Status Page 9 Changing a Service Node Account Viewing Device Snapshots Page Using the Support View Screens 10 Changing a Service Node Account Backing Up and Restoring Your CPE Configuration 10 Viewing Provisioning Settings Viewing Device Snapshots 10 Changing the Services Router Connectivity Settings 10 Viewing VPN Status 10 Viewing the IP Address and MAC Address Cleaning User Information from the Services Router 10 Router Restarting the Services Router Viewing the Maintenance Status Re-imaging the CPE Restarting All Phones Page 11 Viewing Linksys One-Ready Devices Displaying Devices Page 11 Device Commands 11 Showing Syslogs Page 12 Viewing Site Status WAN Sta tus 12 Device Status Page 12 SVR Download Status Where Can I Find More Information? Linksys One Documents Linksys One CPE Design Guide SN-XA Installation Service Node Administration Service Node Software Upgrade Service Node Recover and Restore Guide Service Node Security Guide Service Node OSS/BSS Guide Service Node Release Notes Linksys One CPE Installation Guide Linksys One Customer Premises (CPE) Administration Linksys One Advanced Administration CPE Release Notes Linksys One Ready Documents A How to Become a Linksys Connected Partner How to Access the Linksys Partner Connection Portal Page CTroubleshooting Troubleshooting Installation Troubleshooting the Services Router Page Page Page Page C Page Index I Index